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about Precision Garage Door
Precision Garage Door of San Josehas received 1753 reviews, averaging 4.84 Stars:
San Jose, CA
Sunnyvale, CA
This was a bait and switch scam. The claim their trip/service fees are low but then charged another $99 for a five minute programming fee for my elderly mother’s garage door opener. Will never recommend this company to anyone!!
- Elena Raak
San Jose, CA
It was nice to find a company that works on the weekend. I would have hated to leave my car out for several days. The technicians arrived on time, explained and showed me exactly what the problems were, and after giving me an estimate, promptly and efficiently completed the repairs.
- Gail Welka
San Jose, CA
Prompt ,professional service! Phillip provided repair options and up front pricing.
- Melinda Stephens
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Service Technician Team: Phillip Nguyen
San Jose, CA
Arrived on time and programmed new remotes so my garage door could be opener when returning from outside
- Barbara Frank
San Jose, CA
Great reference from a friend! Immediate response, punctual service time and fast replacement of broken parts! Professional, clean and friendly! Highly recommend this company.
- T & J Hocevar
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Service Technician Team: Paulino M
San Jose, CA
Phillip was simply awesome. He was pleasant, earlier and more responsive than the estimated time, knowledgeable, really knew what he was doing, got right to work, finished in good time. He is simply an excellent young man. Please extend my gratitude to him for a job extremely well done - and with such a good attitude/spirit. Ernest+
- Ernest Cockrell
Milpitas, CA
It was a pleasure to have Jerry repair my garage door. He explained to what happened and why. Excellent service!!!
- Pat Ulibarri
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Santa Cruz, CA
The Precision Door Service installed our second garage door 5 years ago. They were very professional and personable. We had no problem with the door till early this morning. I had trouble opening the garage door and had to disengage it. They immediately booked a service in a same day. But it ended up nothing was wrong with the door but some insect blocked a sensor. We appreciated our service man, Jonathan coming all the way just to find a little spider in the sensor. THANK YOU!
- Yuko Hook
Morgan Hill, CA
Thanks for coming out on a Saturday. Fixed our broken spring on garage door within 30 mns. I would call Precision again, and am glad to be supporting local businesses!
- John Pina
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Service Technician Team: Paulino M
Morgan Hill, CA
Great service!
- Gary Heintz
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Service Technician Team: Phillip Nguyen
Cupertino, CA
Jerry is very knowledgeable and professional. He arrived on time with mask on and did excellent job to replace the spring and other parts on Saturday. Thanks you very much.
- Shuangquan Wang
Product:
San Jose, CA
On time, fair pricing and neat.
- James Stewart
Product:
Redwood City, CA
They were here as promised and fixed the problem.
- Robert Carew
San Jose, CA
They lived up to their promise of coming on the same day if called by 1 PM... on a Sunday. They did an excellent job of repairing my garage door which had gone off it's track. They also did some preventive maintenance. The workers were professional and polite. I highly recommend this company.
- Paul Laughton
San Jose, CA
Definitely a 5 star company, prompt response and on time. Well, 10 minutes later than promised, but called to let me know. Who does that these days? On my refer to friends list
- Marcia Sonnenberg
Aptos, CA
Philip was courteous, friendly, and above all, professional. He made the needed repairs and tests. He went beyond the minimum by installing a larger wire to handle the digital signals and he secured the control pad on the wall. I would like to have his service again some time. Also the office was easy to schedule the work.
- Richard Hawley
Gilroy, CA
We just had our old garage door opener down on us and needed to get it replaced quickly. I did research on line looking at comments and reviews and took a chance on Precision. So glad we did. Mario was prompt, courteous and did an excellent job. As older customers we really appreciate how carefully and clearly he explained everything. We would definitely recommend Precision to anyone.
- Bob Blackmer
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Ben Lomond, CA
Great company to deal with. Same day service and the problem was quickly fixed. I will recommend this company to friends.
- Ken Gorman
San Jose, CA
I have been using Precision for years. Very prompt and knowledgeable. James did a great job. Above and beyond problem. Super reasonable price.
- Rob Cunningham
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Gilroy, CA
Professionalism and prompt service from the initial call to the technician (Paulino M) completing the work was exceptional. Was impressed with the individual who answered the call (believe it was Melissa). She was very thorough and clear with her communications. She was professional in scheduling the service and ensuring all the details were correct. Excellent customer support, you are fortunate to have her on your team! Paulino M arrived ahead of schedule (same day of the initial call) and called when he was 20 minutes from arriving. Upon arrival Paulino was quick to ascertain the garage door failure (Torsion spring) and recommended replacing both springs and the Torsion Spring Center support precision bearings, which I agreed. He also made a recommendation to replace the door drums and a couple other wearing parts which I felt could wait and he didn’t pressure me. As for the pricing for the springs and bearing I was disappointed. I’ve owned a company for many years and understand how parts are marked up to cover a companies overhead costs. The highest quality springs on the market are less than half what we were charged and moderate quality springs are 1/3 the cost. As for the bearings, I was shocked to see the charge for the bearings, since I work with bearings. The markup was 4x and unjustified since most individuals are not familiar with this and would not question or investigate a realistic cost for this 2 Pack Garage Door Torsion Spring Center Support Precision Bearing. Overall, we received excellent, prompt, professional, and courteous service. Would have applied 5 stars, however the markup on replacement parts was excessive and disappointing. One final note, if anyone at Precision Door Service would like to disagree with my observations, I would be open to discussing this and make an amendment if proven incorrect.
- Bob Scarbrough
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Service Technician Team: Paulino M
Santa Cruz, CA
Phillip Nguyen was very professional and did a great work repairing our garage door. He fixed everything that needed to get fixed in about an hour. After he was done with the repairs he took the time to go over with me to make sure everything was properly working. He gave me some tips about the regular maintenance to the garage door to extend the life of it. Price was fair and he did an excellent job. We are 100% satisfied with the services. This is the second time we have use the services of Precision Door Service and I recommend them 100%.
- Marco Martinez
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Service Technician Team: Phillip Nguyen
Los Gatos, CA
very good service....very good work....very good technician
- Michael Joseph
San Jose, CA
James and Jonathan were very professional and courteous. They did a thorough inspection of the garage door. Pointed out needed repairs/replacements; and, got right to work. Would recommend Precision Door to family and friends.
- Jim S.
Milpitas, CA
Garage door cable broke on a Saturday afternoon. Precision Door was at my house the next morning and the problem was solved in an hour and a half. The technician was knowledgeable and offered two solutions; one cheaper but with a shorter service life, the other a bit more expensive but a longer service life. Very pleased with the service.
- Jonette Lockwood
Cupertino, CA
This is the most shady business i've dealt with so far 60+ years in my life. the guy Sheridan Abad came to give an estimate to fix the door that fell off the roller but insisted that the door is no good, unfixable, had to dismantle it and rebuild the whole thing for a cost of $2046.53! he said he was generous and would even give a $25 discount on this and took $49.95 to give such an advice and quote. this is all in spite of the fact i convinced him the door came off the roller and just needed the pulley/drum to be reengaged. well, i just called another garage door repair and he came and put it back for $153.00 and even adjusted the spring tension for free. i'm not sure why you guys are in the business trying hard to rip off even knowledgable customers. don't know how may naive customers fell a prey for you to build your empire that definitely you don't deserve. looks like i HAVE to give at least one star to complete this or the system won't take the feedback, else i really wanted to give NEGATIVE 5 stars on your work.
- Sat Venkatramanan
San Jose, CA
My technician Mario was very professional as well as knowledgeable about the whole process.
- Theo Phillips
Product:
San Jose, CA
Mario—patient in listening and explaining our situation/problem at hand :)!
- Sansan Lin
Product:
San Jose, CA
Last night we had a spring break on our garage door and I couldn't open the door safely. I called our normal garage door guy and he said it would be a week before he could get to us. On a referral from a colleague I called Precision. From the first call I was impressed by the thoroughness and professional way my call was handled. She took down all my contact information and repeated it back to me so there was no mistake. She gave me a four hour window when our technician would be there and then I received an email confirming everything. Jim called about 40 minutes before he showed up. Right in the middle of the window and was there when he said he was going to arrive. Jim had an apprentice with him, Don was his name as I recall, and Don did the quote under the guidance of Jim and they both worked together to do the repair. The door now works perfectly and we are happy and satisfied at the way it was all handled. All the while they were working Jim and I talked about several topics he was able to do this while doing his half of the repair and QA'd his apprentice. Very professional. Definitely a 5 star rating, maybe even 6 stars if it was possible.
- Bryan & Stephaine Whitton
Product:
San Jose, CA
The technician contacted me when he was closed to my home for the service, he was very professional and did his job in a short time, we are very pleased on how he addressed the issue and the suggestions on what we can do in order to maintain the motor running since the motor of the garage door is a bit old. I would definitely recommend Overhead Garage Precision Door Services to my family and friends. Thanks for the great and affordable service provided.
- Marcella Toscano
(408) 571-6699
(408) 571-6699(650) 815-7096
(650) 815-7096(650) 480-6099
(650) 480-6099(831) 824-4900
(831) 824-4900(408) 430-1400
(408) 430-1400Office: (408) 533-1120
2007 W Hedding Street
Suite 203
San Jose, CA 95128
Licenses
Contractor License#993539
If you are looking for service in the San Francisco area, please visit:
precisiondoorsanfrancisco.com/
If you are looking for service in the East Bay area, please visit:
precisiondooreastbay.com/
You guys helped me 3 years ago and the service was great. Same this time around. Kyle was early, professional and provided excellent customer service.
- Anthony Montez