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Read what people are saying
about Precision Garage Door

Precision Garage Door of San Jose
has received 15 reviews, averaging 1.00 Stars:
1 2 3 4 5
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

This company ripped me off by replacing a garage door vault lock which took him five minutes to do and then charged me over 343 dollars. The very same part at Home Depot is 12 bucks. Then he tried to sell me things I didn’t need like a complete new opener and door springs. I will never use this company again
George Schifano
A Response from: Freddy Cespedes

Hi Mr. Schifano, Thanks for taking the time to speak with me last week. I'm hoping that after our conversation your customer experience improved. We appreciate you choosing Precision Garage Door. Please do not hesitate to reach out to our team or myself directly if you need any further assistance. Please keep an eye out for a link that will allow you to update your customer experience should you feel it improved after our conversation. Thank you! Freddy Cespedes General Manager Precision Garage Door

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I called Precision and scheduled an appointment for my garage door which was operating sluggish. Technician came on time and told me I needed all the hardware on my door needed to be replaced or have a new door installed. I asked the Precision technician if the door springs could be wound up a bit more to help out the door in the opening mode. The technician declined. The cost of the door hardware replacement was $1600.00 and a new door was $3200.00. After sleeping on this garage door issue, I called another business, which I've used before to take a look at my door. They came, wound both door springs, lubricated the screw drive shaft and the screw carrier/rails. The garage door opened and closed like new!
Steven Furuta
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

This was a bait and switch scam. The claim their trip/service fees are low but then charged another $99 for a five minute programming fee for my elderly mother’s garage door opener. Will never recommend this company to anyone!!
Elena Raak
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

This is the most shady business i've dealt with so far 60+ years in my life. the guy Sheridan Abad came to give an estimate to fix the door that fell off the roller but insisted that the door is no good, unfixable, had to dismantle it and rebuild the whole thing for a cost of $2046.53! he said he was generous and would even give a $25 discount on this and took $49.95 to give such an advice and quote. this is all in spite of the fact i convinced him the door came off the roller and just needed the pulley/drum to be reengaged. well, i just called another garage door repair and he came and put it back for $153.00 and even adjusted the spring tension for free. i'm not sure why you guys are in the business trying hard to rip off even knowledgable customers. don't know how may naive customers fell a prey for you to build your empire that definitely you don't deserve. looks like i HAVE to give at least one star to complete this or the system won't take the feedback, else i really wanted to give NEGATIVE 5 stars on your work.
Sat Venkatramanan
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

short story: If there was negative 5 stars I would use that: I had rather unusual design and I shared that when calling up for the service. They confirmed that side mounted garage door motors had been seen before and are not a problem at all. I needed to fix broken spring. - The technician was on-time and initially friendly. Thats where the good things end, - The technician offered three options for my review: - Option 1: $1006 includes replacement of 2 springs, pulleys, and cables - Option 2: $1357 (if I remember right) would inllude something else - Option 3: $1536 (if I remember right) would include some more stuff I invite you to call around and figure out if these are fair prices to resolve broken garage spring problem. Then the technician went on to criticize the size and gage of the hinges. then we went on to criticize the location and installation of the motor. The motor was there for more then 20 years and was just fine, by the way. After briefly trying to disassemble the mechanism that connects motor to the bar, he said that it takes too much time. Unless I pay for anther one hour, he would leave. At that point I got no choice. Apparently, the charge of almost $400 for replacing 2 springs are not enough to cover additional 10 minutes to do the job right. I give you a couple more facts that will help you to decide the quality of work: = The technician tried to force the bolt with messed up thread in.. I had to ask for a new bolt,. = The motor is connected to the bar via a toothwheel and bicycle chain. The technician used a screwdriver and hammer to knock the chain off the toothwheel. That is a sure way to destroy the chain and mess up the toothwheel. Now you have similar info as I wish I had before inviting the tech. Net out: Good part: The garage door opens now. It also closes. It was done in one day, so I only had to take off once. It was $535,. Ugly part: Watching the chain being kicked with the screwdriver and bolts with stripped thread forced in makes me sick to the core. I am very concerned that these will cause a long term damage. also, I dont think the technician sprayed joints/cables with Lithium grease to avoid their damage. That is typically done,. Now we do not have urgency, so I have time to reach to my friends and find a garage door tech who is actually carefull and thourough. It will probably cost me another $500 to undo the damage and verify that the bolts are threaded in right, parts are not damaged,... I am ok with doing that. I dont think this review will end up being published, so I will copy it to yelp
Alex Rivlin
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Had my garage door serviced today, a job well done! My service professional was Mario he was courteous and very professional and job was done in timely manner, would use services again if needed and also would recommend.
Richard Rodriguez
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I called for a broken spring, and while the Tech. was polite and courteous, the flat rate pricing was excessive. I was quoted $ 1200 plus dollars for this simple repair. I decided not to do the work, and pay the service charge. I found another company who did the repair of 2 springs and 4 track rollers for $ 350.00 on a Sunday.
Joseph Bargas
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Awful service. You're a price gouging company.
Glenn Weyhausen
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I felt since my husband was not available and I was a woman alone I was taken advantage of. Was not happy with the communication at all between me and the service person that I got. I am an educated woman who knows when I am being taken advantage of.
Kathy Clasen
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Would you like to pay $50.00 for someone coming down to tell the quote and not taking their service ? This is what Precision business model does. I got a spring broken and call Precision. One guy came in and tried to convince me that I need to replace everything for $2300+ in total. The same garage door opener is ~300 from Homedepot and they charge ~800. The spring price is ~400 while I got it done at $309 from other company. By the time I have to let Precision's guy go, I realized that I had to pay them $50.00 for their doing nothing but coming down to give me a quote. If you are going to have their business anyway, why do you waste time on reading the reviews here ? If you are just looking for possibilities to have Precision's service, DO NOT CALL them at all !!! Keep in mind that is $50.00 call to get a quote only.
Peter Zu
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I had asked for a few things in the appointment I made: to help me close my garage door and for a price quote for a new door entirely as the one I currently have is shot. I was excited to have someone come out because it was a safety issue with my door being partially open and I definitely couldn't close it on my own. The woman I spoke to was amazing and helped me immensely. She understood the urgency of my request and got someone over the same day. She said the service to close the garage would be $49.95 but that was half off $24.95 (give or take a few pennies)..... YES! I thought that was a great price considering another company wanted to charge me $65.00. Unfortunately, that's when my great experience ended. The tech who came out to service my garage door and quote me on a new one tried to make me feel as though he was giving me all these great deals. "This is what I'm going to do for you." and so on and so on. My entire appt was like this. The more he talked the more shut down I became. I'm a woman, after all, I'm likely pretty stupid. He quoted me just under $3400.00 for a new door. I told him I couldn't afford that and wanted to look at something cheaper. My request went on deaf ears. He wasn't looking after my best interest but rather he just wanted to push a sale and when I told him I need to get other estimates he wasn't happy. My service fee went from $24.95 to $249.00. WHAT? To shut my garage door? He said if I purchased the door the service would be FREE. Now I'm pissed and want him out of my house. What a huge disappointment with my experience, especially since you are family owned and diamond certified. The end result. The tech was able to shut my door and didn't charge me. I'm not too sure why, but I thanked him and he was on his way. He definitely wasn't happy when he left. He looked more annoyed with me because I didn't order the door.
Michelle
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

When i scheduled the appointment i was quoted $299 to replace my broken springs At the time of the appointment I upgraded to the heavier duty springs which increased my cost to $350 than my torsion rod was bad & the bearings needed to be upgraded so now my bill went to $923 with labor & tax. After all the work was done the installer was looking at the door & noticed the bracket that attached the j bar to the motor to the door was cracked & broken also separating from the door which must have happened when the spring broke. So i now need to replace the door after spending $923 i still have a garage door that i cant open. I feel that if the installer would have done an inspection of the door before doing the repair we could have settled the situation with me paying for the service call & not $923.
Jeff King
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

They sent the technician that day and I was grateful. And they did the good service but as I did not have time to compare service fees I was panicking for the price I paid for this unexpected situation. I was impressed with the owner Pat who has listened to my concern and took a look at my invoice and gave me a discount. More than the discount I was so grateful to be heard. I just saw this email and I can tell that they are conscientious. Ty!
Mitsuko Tsuchiya
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

You sent out a man to repair my garage door opener. After examining it thoroughly, he couldn't figure out what the problem was. So I paid him for his time and he left. Now I'm out $49.95 and I don't know any more than I did before he came here. That sucks!
Clinton Cook
A Response from: Pat Prendergast

Clinton, Thank you for the feedback.Glad we had a chance to talk. Since it was an electrical issue, not anything to do with your garage door, it was not something we could fix. I was happy to reimburse you the $49.95 service fee given the unique circumstances. Hope it is a quick fix for an electrician.

Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The service and installation is good. But they charge more for the parts.
Albert Nobal
A Response from: Pat Prendergast

Albert, Thank you for your feedback. I hope our conversation was helpful. Yes, we do charge more to install the parts than you can buy parts at a store. Our parts are higher quality than those sold in retail stores and many are made especially for Precision Garage Door. Additionally it is quite expensive in California to run a service business that comes to your home. We incur costs for people to answer the phone, training our technicians for months, worker's compensation insurance, payroll taxes, truck expenses, advertising... I am glad your door is working well.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs