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about Precision Garage Door in:
Los Altos, CA
Precision Garage Door of San Josehas received 90 reviews, averaging 4.88 Stars:
Los Altos, CA
Los Altos, CA
I called Precision with symptom of intermittent operation/door stopping part way up, & arranged time slot between 12:30pm & 4:30pm same day. Tech called me at 1:10pm that he is en-route and arrived on time 35 minutes later. David listened to symptoms, asked questions about door usage frequency, described his assessment of problem. He explained primary must do repair and related secondary repairs he may suggest depending on what he finds as he starts the work. He allowed me to choose among necessary work and what options I can afford. He showed total cost on his tablet for me to see range of cost. Initial cost higher than expected. David made it easy to understand what is needed and could be deferred. Very happy with courteous and competent service.
- Ron Ibaraki
Los Altos, CA
Our first experience was dreadful. We had the worst service representative ever. The manager was hard to deal with as well back a year ago. I will now retract my comments to the present situation. We just had Paul Brinkman come out and he made everything so very pleasant. He was polite, through and very knowledgeable. We definitely will be calling for him to install our next opener. Thank you I now send an original 1 vote from a year ago to a 10 now.
- Denise Delcarlo
Los Altos, CA
Great job, very clear on work to be completed and executed perfectly.
- Gioni Bianchini
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Service Technician Team: Paul Brinkman
Los Altos, CA
Previously, we had a contractor from "an agency" come out to repair out garage door: the spring would not longer hold the door up. The problem was fixed, but I felt he did the minimum amount possible, i.e., the door stayed up like it is supposed to, but it squeaked loudly, which it did not do before the repair. Six months later, our door stopped working again, only worse, a cable broke. A friend recommended Precision Garage Door. This company sends their employees out, not a contractor. The repair was done with new parts (cables, new rollers, a new spring), plus the squeak is completely gone.
- Rick Evans
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Los Altos, CA
Returning 2015 Customer. Technician, Ian Rice, arrived in a timely fashion, was courteous, respectful of the property and worked efficiently. Our garage door issue was resolved perfectly, but it was an expensive repair, $1,800. The overall cost of springs, rollers, door alignment with some door upgrades was certainly more than I imagined, but the door performance is now excellent. The garage door is fully functional, quiet and actually operates better than when installed new.
- Mike Mayon
Product:
Los Altos, CA
Philip is very professional and polite. After he came to check my garage door which was stopped working, he patiently gave me his experty's opinion of what happened and how to solved it. He re-programmed the machine, changed roolers and then clean the area. I am so happy for the service and will hire them again
- Iris Guo
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Service Technician Team: Phillip Nguyen
Los Altos, CA
I called Precision Overhead Garage Door Service at around 10:30AM due to my garage door malfunction. I gave a description of the problem and was told a Technician would arrive between 12:00 and 4:00PM , and I would also receive a call prior to the Techs arrival. Paul Brinkman called me at 12:45PM and informed me that he would arrive by 1:15PM. Paul arrived before 1:15PM. He was polite and friendly. Utilizing his years of experience and technical talents, Paul quickly assessed the situation, and informed me of the actions he could take to repair the garage door. I agreed to the repairs. Paul repaired the garage door and exceeded my expectations for the garage door service repair. Paul Brinkman is a totally awesome Tech!
- Gina Passantino
Los Altos, CA
Joel is tops. Give him a raise. I want him next time which I hope will be never.
- Richard Harris
Los Altos, CA
Our drive motor gave out after more than 25 years. We called precision door service and they came out the same day and replaced our motor. Our service person, Brandon, was extremely friendly and competent. The new drive came with a motion sensor light and a panel attached to our garage so we can open it without the remote. We also got two remotes included and we purchased a third. Overall, we were very pleased with both the service and the product. I would highly recommend precision door.
- Anna and mark Pryor
Los Altos, CA
My garage door spring broke and I needed to get it fixed right away. I chose Precision because they answered the phone right away (rather than having me leave a message) and they were able to send someone out the same day. The mechanic who replaced the spring, Joel, was very professional and friendly. He called when he was on his way and showed up in a nice truck. Even though I had an odd-sized door that was 20 years old, he had all the parts with him. The experience from start to finish told me that this is a well-run, customer oriented company. I can not comment on the price because I did not comparison shop, but it seemed reasonable.
- Michael Salameh
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Service Technician Team: Joel Jaimez
Los Altos, CA
I placed the repair request Sunday evening. Monday morning the installer called me advising me that he was on the way. He arrived promptly at 9:00 a.m. He evaluated the condition of the garage door and the garage door opening mechanism. After that, he gave me an honest appraisal of the recommended work that should be performed. He replaced the garage door opener, the door rollers, and generally serviced the garage door. The installer was very polite and extremely efficient in the performance of his work.
- Guyton Jinkerson
Product:
Los Altos, CA
Paul Brinkman and Tyler Everett did an outstanding job with the install and training of the new LiftMaster Garage door opener. Both are very professional thru and thru. And they have a great sense of Humor ($0.34). I would recommend these men to anyone needing repair or new install. Well done Mr. Brinkman and Mr. Everett. Peace & Grace Barney Huang
- Barney Huang
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Service Technician Team: Paul Brinkman
Los Altos, CA
Installer was knowledgeable, friendly, efficient and well informed. He was patient and helpful in explaining how the product worked. We could not be more pleased.
- Rob M.
Product:
Los Altos, CA
I'm very glad I chose Precision Garage Door of San Jose, and favorably impressed with technician Mario. He does the right things, and understands why. To balance the weight of the door, the spring needs to pull very hard when the door is almost closed, but much less when the door is fully open and in the tracks overhead. Mario chose the correct springs and made careful adjustments so the door opener motor doesn't have to work hard either opening or closing. He also lubricated all the moving parts. The door and opener are now smooth and quiet -- should last a long time. Good job!
- MGL-PE
Los Altos, CA
Paul Brinkman did an excellent job; he was professional, installed a new garage door opening system efficiently, provided an overview of the operating procedures, and ensured we had the product instruction materials. The new garage door is very quiet and has several features that are an overall upgrade.
- James Connor
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Service Technician Team: Paul Brinkman
Los Altos, CA
Excellent service from technician. Explained all the repairs needed. Very personable.
- Nancy Mau
Los Altos, CA
Paul B serviced us with utmost professionalism and facts. He was patient with our questions and was upfront.
- Hareesh Bhat
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Service Technician Team: Paul Brinkman
Los Altos, CA
Overall, I was very pleased with my service and installer. However, I was disappointed when after the installer left, I discovered the Liftmaster WLED model (which I was told is high-end/quality) does not work with the built-in (homelink) buttons in my 2015 Ford Escape or the 2008 Ford Explorer. According to the liftmaster manual it may require another communication box which wasnt supplied. I had no problem with my 20 year old craftsman lift (before it broke). It just seems crazy to provide a product without this feature, or even check and resolve before leaving. Fortunately I paid for a second hand held controller, so I can use those for my two cars.
- Jim Desimpel
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Service Technician Team: Brandon Brooks
Los Altos, CA
Jonathan Castro I give him five star, he is a very professional friendly guy , very satisfied good job I would recommend a friend go to your company
- Grace Laing
Product:
Los Altos, CA
I ordered a new garage door from Precision and am incredibly happy with how it turned out. Luigi did a wonderful job of installing it and was very pleasant to work with. I wouldn't hesitate to recommend Precision Garage Door to my family and friends who are needing to add or replace their garage door.
- Jan Edwards
Los Altos, CA
Thank you so very much, Precision, for coming to the rescue when our old garage door opener failed. Paul not only professionally replaced the unit, but all the worn belts, berrings, and wheels, and he took the time to train us on the operation. We feel very secure now to have such a great service as yours available to us when we need it, and at reasonable prices, so we highly recommend your services.
- Shane Dunkle
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Service Technician Team: Paul Brinkman
Los Altos, CA
Mario installed the new belt drive opener very efficiently. He is very polite and took the time to explain the product and the programming of our phones and autos. The new mechanism is quite a bit quieter than the old one. We are very pleased
- Tom Adamo
Product:
Los Altos, CA
Alex Kogan was very professional. Spotted problem immediately' corrected it in no time. A good man to have on your team.
- Margaret Elliott
Los Altos, CA
It is good and prompt service for my garage door. But the price is high too. Hope this company can give more discount for return customer.
- Jing Lao
Los Altos, CA
We were very pleased with Josh and his service and we would recommend precision to others and will use them again.
- Sue Apfelberg
Los Altos, CA
The technician showed up on time and completed the job (replaced broken cable, new springs and rollers) quickly and courteously. No complaints
- James Papp
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Service Technician Team: Paulino M
Los Altos, CA
Always wonderful! Shows how to troubleshoot in the future and good tips. Thank you so much for fast service and very understanding repair people!
- Debbie Nansen
Los Altos, CA
Garage door spring gave out on Saturday evening, my car was trapped. One call to Precision Sunday morning, Alex comes on time Sunday afternoon as promised. My garage door is fixed Sunday, working great, and my garage is clean like no one was ever there. Alex of Precision is my garage door hero!
- Parris Hawkins
Product:
Los Altos, CA
Alex is super great. really appreciate his help during such a late night. and he did an excellent technical job.
- Xiong Wang
Product:
(408) 571-6699
(408) 571-6699(650) 815-7096
(650) 815-7096(650) 480-6099
(650) 480-6099(831) 824-4900
(831) 824-4900(408) 430-1400
(408) 430-1400Office: (408) 533-1120
2007 W Hedding Street
Suite 203
San Jose, CA 95128
Licenses
Contractor License#993539
If you are looking for service in the San Francisco area, please visit:
precisiondoorsanfrancisco.com/
If you are looking for service in the East Bay area, please visit:
precisiondooreastbay.com/
Paul was very helpful and explained my options. After installation of new model, he explained how everything works. I would recommend Precision to anyone.
- Judy Havner