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about Precision Garage Door in:
Gilroy/Morgan Hill Area, CA
Precision Garage Door of San Josehas received 74 reviews, averaging 4.86 Stars:
Gilroy, CA
Morgan Hill, CA
It's rare these days to find a company with this level of service excellence. I called at 8:30am, at 4:30 as promised Phillip turned up, quoted there and then, replaced the motor and all the accessory parts in 2 hours. Then he showed me everything I needed before he left - he was outstanding.
- Dave Carter
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Service Technician Team: Phillip Nguyen
Gilroy, CA
Best service by Paul Brinkman, technician.
- Van Le
Morgan Hill, CA
Excellent job by Paul Brinkman. Very helpful in explaining details.
- Richard Gilliard
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Service Technician Team: Paul Brinkman
Gilroy, CA
What can I say. They where on time, friendly, knew what they where doing. I felt for all the work they had to do the price was was good. Before work was started I was given three quotes. Before the young man left everything was cleaned up and he answered all our questions. Yes we would use them again.
- Darlene Robertson
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Service Technician Team: Joel Jaimez
Gilroy, CA
We chose Precision Garage Door of San Jose as they are local. We had our appointment the very next day. Our tech Antonio Mendoza arrived within the time frame quoted, he was very professional and informative about what we needed. He gave us three different quotes to help us decided what was best for us. He did an amazing job at installing our new motor and left our garage the exact same way he found it. I highly recommend Precision Garage Door of San Jose and Antonio.
- Michelle Maldonado
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Service Technician Team: Antonio Mendoza
Morgan Hill, CA
Paul kept in contact with me throughout the day updating me on when he would be arriving. He inspected the garage door, springs, and the opener and came up with ideas on how to repair/ replace the unit. He provided 3 options and gave honest details for each. He completed the work ahead of schedule and thoroughly explained the new unit. Paul did a great job!!
- Michael J
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Service Technician Team: Paul Brinkman
Morgan Hill, CA
We had several issues with our garage door that were sometimes a hit or miss. Sometimes it worked, sometimes it didn’t… Sterling came out and was able to actually determine 3-4 serious issues with our door. We are so very happy to say that we now have a garage door that should no work for the next 20+ years. We honestly could not be happier with the response, the testing and the resolution and repair of our garage door!!!
- Kathy Becker
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Morgan Hill, CA
The gentlemen that came out were very nice and answered all my questions. They did a great job!
- Debra Kenyon
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Service Technician Team: Mario Mojica
Gilroy, CA
This is the second time we have had Precision install a garage door opener for us and both times we have been extremely happy. The first was to replace an old unit and the second time was to install one on a new workshop roll up door. Both times they arrived on time, were courteous, explained everything fully and completed the job in the time frame they promised. The staff both on the phone and in person were excellent.
- Bob Blackmer
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Morgan Hill, CA
Very polite and professional.
- Jim Carlson
Morgan Hill, CA
I reschedule twice to have two garage doors replaced due to a delayed kitchen remodel project. This company was very professional handling the complexity. Moses then came and installed my new insulated doors in about 5 hours. The site was clean; the old debris removed; the installation professional; the hardware top shelf; the pricing great. Doors look and work perfect. Thank you very much.
- Allan Mccarthy
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Morgan Hill, CA
The technician called to tell me he would arrive in approximately 30 minutes. He arrived within his estimate. He was polite and professional as he asked about the problems, and had me open and close the garage door so he could observe. Based on what I had told him, even before he observed the door working, he had zeroed in on the problem. I asked if the door should be oiled, and he said it was probably a good idea. He performed that task efficiently and tested the door. He didn't try to push additional services, and gave a realistic assessment of what I will probably need in the future based on the age of the opener, etc. I will certainly call Precision Garage Door whenever my door needs further work.
- Judith Power
Morgan Hill, CA
I am very happy with the service we received from your Tech Johnathan. He was very courteous and went over all the work that needed to be done. He explained in detail and was very very professional. I will definitely use this company for my garage door maintenance. thank you.
- Alicia Hernandez
Morgan Hill, CA
Thanks for coming out on a Saturday. Fixed our broken spring on garage door within 30 mns. I would call Precision again, and am glad to be supporting local businesses!
- John Pina
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Service Technician Team: Paulino M
Morgan Hill, CA
Great service!
- Gary Heintz
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Service Technician Team: Phillip Nguyen
Gilroy, CA
We just had our old garage door opener down on us and needed to get it replaced quickly. I did research on line looking at comments and reviews and took a chance on Precision. So glad we did. Mario was prompt, courteous and did an excellent job. As older customers we really appreciate how carefully and clearly he explained everything. We would definitely recommend Precision to anyone.
- Bob Blackmer
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Gilroy, CA
Professionalism and prompt service from the initial call to the technician (Paulino M) completing the work was exceptional. Was impressed with the individual who answered the call (believe it was Melissa). She was very thorough and clear with her communications. She was professional in scheduling the service and ensuring all the details were correct. Excellent customer support, you are fortunate to have her on your team! Paulino M arrived ahead of schedule (same day of the initial call) and called when he was 20 minutes from arriving. Upon arrival Paulino was quick to ascertain the garage door failure (Torsion spring) and recommended replacing both springs and the Torsion Spring Center support precision bearings, which I agreed. He also made a recommendation to replace the door drums and a couple other wearing parts which I felt could wait and he didn’t pressure me. As for the pricing for the springs and bearing I was disappointed. I’ve owned a company for many years and understand how parts are marked up to cover a companies overhead costs. The highest quality springs on the market are less than half what we were charged and moderate quality springs are 1/3 the cost. As for the bearings, I was shocked to see the charge for the bearings, since I work with bearings. The markup was 4x and unjustified since most individuals are not familiar with this and would not question or investigate a realistic cost for this 2 Pack Garage Door Torsion Spring Center Support Precision Bearing. Overall, we received excellent, prompt, professional, and courteous service. Would have applied 5 stars, however the markup on replacement parts was excessive and disappointing. One final note, if anyone at Precision Door Service would like to disagree with my observations, I would be open to discussing this and make an amendment if proven incorrect.
- Bob Scarbrough
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Service Technician Team: Paulino M
Morgan Hill, CA
Quickly determined the problem. Reviewed the findings and outlined the line of action as well as the cost Reviewed what was done and went over Garage door care. Excellent job
- Reg Mc
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Service Technician Team: Phillip Nguyen
Morgan Hill, CA
Alex was a great help to get our garage door up and running in a complicated installation. He was very tenacious and committed to the quality of our garage door installation.
- Deanna Gitchev
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Morgan Hill, CA
Great customer service!! I tried the original door installer to repair my broken lift spring, but they didn't call me back for almost a day, so I called your company. Fast and responsive service...on a very hot Saturday! Jerry called me when he was 20 mins out, showed up on time within the service window, was very nice and thorough, and made this whole experience easy to deal with. Thanks for running such a great company!
- Don Edgar
Morgan Hill, CA
Great service! Fast and courteous workers! Thanks to Moses and Solomon!
- Kathleen Gomes
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Gilroy, CA
I called for a broken spring, and while the Tech. was polite and courteous, the flat rate pricing was excessive. I was quoted $ 1200 plus dollars for this simple repair. I decided not to do the work, and pay the service charge. I found another company who did the repair of 2 springs and 4 track rollers for $ 350.00 on a Sunday.
- Joseph Bargas
Gilroy, CA
I called, they showed up, my problem was fixed. Mario did a great job explaining what needed to be replaced. I will certainly do business with them again.
- Jon Tamada
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Gilroy, CA
Your garage door installation and repair team are absolutely super! The field technician was fully prepared with parts, and tools and quite thorough in the repair of our door. Nicely done! Our door is back in action! Thank you for supporting us on such short notice! Regards Mark n Lettie
- Mark Paz
Gilroy, CA
Jerry arrived 20 minutes early. He replaced three springs & rollers, lubricated and adjusted my garage door in about 3 hours. Did a great job. Door slides quietly up and down. I recommend Precision Door and Jerry.
- Ubaldo Perez
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Morgan Hill, CA
We had a very difficult garage door to fix and he did it with great determination and many hours of labor until all the parts were installed. He did it cheerfully and without dinner.
- Lorna Saiki
Morgan Hill, CA
Called for an appointment and Jerry shows up at my door about 40 minutes later. Talk about quick response! Jerry shows a love and enthusiasm for what he does, and it shows in his work as well. He made sure I understood what was needed, why it was important and other recommendations for the proper operation of the door. Absolutely professional and energetic! Thanks Jerry!!!
- Lance Chu
Morgan Hill, CA
This was the first time calling Precision Garage Door for service. I'm so glad I did! Mike R. was on time. Very knowledgeable, he took the time to explain how the garage door senior is suppose to work. Mike diagnosed the problem within a minute or two. He had new parts inside his truck and went to right to work. Thank YOU Mike!!
- Cary and Shauna Gatchet
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Gilroy, CA
Great response time. arrived as scheduled. Did what I needed to have done however I am not sure what their 21 point inspection consists of. CAUTION be sure to print out and give to the technician your printed coupon for free service call found on their site before he starts billing you ( and I must admit it says so on their site however I forgot to bring it out and when I mentioned to him that I had it it was too late and he charged me the service call plus the other charges) I would of saved 25.00 and he would of just charged for the 99.00 labor) therefore I would say that I would recommend they ask before they start the billing if the customer has a coupon this would truly be customer service. In this case I should of followed instructions as per their web and therefore I would recommend them to other friends as the work was done according to my request.
- Al Pinheiro
(408) 571-6699
(408) 571-6699(650) 815-7096
(650) 815-7096(650) 480-6099
(650) 480-6099(831) 824-4900
(831) 824-4900(408) 430-1400
(408) 430-1400Office: (408) 533-1120
2007 W Hedding Street
Suite 203
San Jose, CA 95128
Licenses
Contractor License#993539
If you are looking for service in the San Francisco area, please visit:
precisiondoorsanfrancisco.com/
If you are looking for service in the East Bay area, please visit:
precisiondooreastbay.com/
Good job and glad we chose Precision Door to fix our door,and Paul Brinkman did a good job and was very courteous and helpful and professional. The person that answered the phone when I called and made the appointment was also very courteous and helpful also. Thank you for your help. Grant Chandler,
- Grant Chandler