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Read what people are saying
about Precision Garage Door

Precision Garage Door of San Jose
has received 6 reviews, averaging 2.00 Stars:
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Service was completely promptly by Paulino. Thanks for coming out the next morning...HOWEVER... it cost us $1000 instead of $350 for just the springs! I had a broken spring on the left side...which meant both springs needed to be replaced for "safety" reasons. After looking at the door, Paulino suggested we replace the 4" rollers (10 of them $325.00) and 2 loose bearings ($250).... I felt it was a TOTAL up-sell (money maker for them)...and we didn't have time to look into what could possible be wrong with the rollers. Felt scammed. The job was complete in 45 minutes...FAST! That was a quick $1000 for Precision. Geez.
Carol Ketteridge
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

A receipt was never emailed only this survey. Good technician, but bad business systems, no email receipt, had to call to get one, appointment originally set for April 30 between 12:30 and 4:30. Noone showed up. When I called they said the receptionist never set up the appointment since I didn't finalize the call. Not true, I stated OK when she said the time, she didn't ask for any more info, said nothing so I hung up. Technicians are very good, systems, or management seems to be problematic.
Leslie Goodloe
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The Pros: Answered the phone at 5am when I called. Very courteous on the phone, detailed, and immediately gave an acceptable window (10am-2pm). The Cons: Didn't call ahead of time despite telling me he would (minor). Coming near the end of the window (minor). Then the work was "You have to get all these things new", which included two springs, a roller, and two drums. The full cost was $1125 with installation. I then checked and found a new door, fully installed, from another company would be closr to $1300, and it would include an actual new door, springs, motor, and everything else. We ended up paying because our car was trapped in the garage before the guy arrived, and we didn't feel comfortable saying "No" after he started working. So, while prompt, if you can avoid calling them, you should.
Taliver Heath
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

There was a communication barrier between us.He either didn't understand what I was saying or didn't care.His main focus was to sell me something that I didn't think I needed.When I asked him why I needed it, he tried to change the subject.He felt totally untrustworthy to me, which is why I declined to have any additional work done.
Theo Phillips
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Said they would get her by 2:00pm. Called at 1:30 to say would not be here until 2:30pm. I said no thanks, I have better things to do with my time. Called another company to come tomorrow.
Vajit Singh
A Response from: Pat Prendergast

Vajit, We apologize. You are absolutely right. We need to get to our appointments on time , not 3 minutes late. I hope we get a chance to earn your business and do a better job next time

Service Provided:
Garage Door Opener Install
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Called to say they were going to be 30 minutes late for their appointment. I said, no thanks.
George Frades
Service Provided:
Garage Door Repair
Product:
Garage Doors