Garage Door Repair in San Jose

LIz Accinelli

Telephone response was fast. The actual repair took 12 days. The invoice was $90 over quote. Installation only included one remote, but I have a two car garage. Installation did not include the home delivery option. My garage door opens now, but I will have to pay another $469 for the two features I want. I am not planning to use this company in the future.

Richard Deslauriers

Our garage door would not go all the way down and my wife called Precision (they are first on a Google search) and they came for a consultation. They put in 10 new rollers for the door at a cost of $61 for each roller (seems high) and it still did not close all the way. They said I need a new motor at a cost of $1400. I used another company that troubleshooted the problem and found that it was a wiring problem. The motor was fine. I would suggest using another company.

Brett Reed

Service was good and completed quickly and efficiently but was much more expensive than it should have been. I felt like I was being taken advantage of because I was in a bind.

kly30142

Update: Changing my review to 2 star. Again workmanship by Paul looks great but after checking parts cost online, I got freaking robbed. Take the roller bearing that runs on the track for example. The most expensive item i can find online was like $150 for 4 each when many are sold at 10 ea. for $1700, more than lawyer rate. Should have hold off and shop around.

JOHN LAUB

The technician was very professional and knew what he was doing. He did a nice job. He kept the door and spring bar but replaced all the rest of the hardware and also replaced the door opener. Very hi-tech. The thing that got me was the PRICE. Wow, was this job overpriced. Cost me 6 times what it cost me to have the entire door installed 20 years ago. Also, NO senior discount. I'm surprised your company gets ANY business.

Pranjal Jain

They are overpriced and seems to charge a lot more. Another issue, I found there time window to arrive and message when they actually arrive is way off. I received message that technician is on it way at 1:30 pm but actual time when he arrived was 4:00 pm. Also I had to call there office to follow up multiple times to check the eta. The technician was good and did basic check and replace springs but they charged me way more than other competitors.

Ananya Ashok

Incredibly overpriced. I was quoted 2K+ to rebuild my garage door system (new springs, rollers, cables, bearings). I agreed, and the work was done. However, it's important for customers to know that this top-of-the-market price only includes a 1-year warranty on parts (technician confirmed this). The person who came was professional and did a clean job but I would not recommend this service based on the extremely poor value.

Chandra Sankar

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Service technician is professional and he was constrained per company policy on parts pricing. There is huge mark up for the price of parts to 10x. I am surprised bearings cost $303 + tax for torsion tubes when the cost for a pair with mounting with highest quality is just under $20. This is a rip off, anyone can replace those within 30 mins with ease. I don't doubt the service quality but parts markup is 10x which is huge and will refrain from these services with your company period. Spring cost is $300 per spring is rip off, I am surprised are you offering a part which is military standard like what is done in parts for space crafts and just offering only 30K cycles which is highest standard for residential garages currently. I will refrain from your company, and regret have to get service from your company and had been ripped off. I will give caution to senior citizens where with friendly technicians will be taken for a good time ride with huge $$$ drain for a simple service. I give a high rating for your technicians professional work despite being ripped off with over $1110.00 for a simple service.

Henry Ku

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The charge was twice the quoted value. The quote was $380 and the charge was more than $800. This bait and switch is not fair or legal. You should give me a fair refund.

Michelle Watte and Ray Noble

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Called in evening with malfunctioning garage doors and service was provided the very next morning. A technician called in the early part of the 4 hour arrival window to leave a message that he was arriving in 15 minutes. My husband was unable to decipher any of the message due to poor quality English spoken very fast. I am fluent in Spanish and was able to make out that his name was Paulino. Our experience with him was mixed. He assessed and repaired the problem competently and expeditiously and did not pressure me to replace unnecessary parts. He also provided, but only upon asking, suggestions about future maintenance. When I expressed my sticker shock at the $1,800 cost of the repair, which included new springs, cables, wheels, and some tightening and lubricating, he was dismissive of my concern brushing it off as purely inflationary. My husband ran a manufacturing business for many years and is well aware of industry markup margins for parts. When we reviewed the invoice in detail, it became clear to us a large component of the “inflation” was on the part of Precision, Paulino, or both. We realized it was a classic ripoff. There were also red flags about the overall dubious professional trustworthiness of this technician. We will take our business elsewhere for any future service.

Shirley Kwong

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was told to expect Paul but a guy named Kevin came instead and he told me he's only been working there for 3 months. He finished replacing both springs in 30 minutes but the door was very noisy. I asked him to lubricate the springs/door he said that would be an extra $199. I was charged $950 for replacing the springs, I feel that that should be included, it's just courtesy!

John Sorensen

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician did a good job and fixed the current problem. However, a charge of over $400 for a one hour service call is excessive and I will not be using Precision Door Service again

Thomas Boyd

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Seems to work well! Sadly the tech left the old sensors in place instead of replacing them with the new ones! I'm so tired of having to watch people in the trades and their dishonesty!!! Charged full price but got less than full service!!!

Jin Chung

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Your response for service is very prompt and price is very unreasonably high and do not recommend.

Carol Ketteridge

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Service was completely promptly by Paulino. Thanks for coming out the next morning...HOWEVER... it cost us $1000 instead of $350 for just the springs! I had a broken spring on the left side...which meant both springs needed to be replaced for "safety" reasons. After looking at the door, Paulino suggested we replace the 4" rollers (10 of them $325.00) and 2 loose bearings ($250).... I felt it was a TOTAL up-sell (money maker for them)...and we didn't have time to look into what could possible be wrong with the rollers. Felt scammed. The job was complete in 45 minutes...FAST! That was a quick $1000 for Precision. Geez.

Leslie Goodlow

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

A receipt was never emailed only this survey. Good technician, but bad business systems, no email receipt, had to call to get one, appointment originally set for April 30 between 12:30 and 4:30. Noone showed up. When I called they said the receptionist never set up the appointment since I didn't finalize the call. Not true, I stated OK when she said the time, she didn't ask for any more info, said nothing so I hung up. Technicians are very good, systems, or management seems to be problematic.

Taliver Heath

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The Pros: Answered the phone at 5am when I called. Very courteous on the phone, detailed, and immediately gave an acceptable window (10am-2pm). The Cons: Didn't call ahead of time despite telling me he would (minor). Coming near the end of the window (minor). Then the work was "You have to get all these things new", which included two springs, a roller, and two drums. The full cost was $1125 with installation. I then checked and found a new door, fully installed, from another company would be closr to $1300, and it would include an actual new door, springs, motor, and everything else. We ended up paying because our car was trapped in the garage before the guy arrived, and we didn't feel comfortable saying "No" after he started working. So, while prompt, if you can avoid calling them, you should.

Theo Phillips

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

There was a communication barrier between us.He either didn't understand what I was saying or didn't care.His main focus was to sell me something that I didn't think I needed.When I asked him why I needed it, he tried to change the subject.He felt totally untrustworthy to me, which is why I declined to have any additional work done.

Vajit Singh

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Said they would get her by 2:00pm. Called at 1:30 to say would not be here until 2:30pm. I said no thanks, I have better things to do with my time. Called another company to come tomorrow.

George Frades

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Called to say they were going to be 30 minutes late for their appointment. I said, no thanks.