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Read what people are saying
about Precision Garage Door

Precision Garage Door of San Jose
has received 68 reviews, averaging 4.00 Stars:
1 2 3 4 5
Review:

Technician informative. Fixed garage door quickly. Other work needs to be done but it’s too costly at this time. Basically the technician said what he did today is a bandaid.

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Phillip Nguyen Service Provided:
Garage Door Repair

Product:
Rollers

Service Technician Team: Phillip Nguyen
Review:

Thought it was a bit expensive for not replacing any parts and taking only 10-15 minutes to do. I could barely understand Mejia Paul. Am glad the door is fixed, however!

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Paulino M Service Provided:
Garage Door Repair

Service Technician Team: Paulino M
Review:

Overall, I was very pleased with my service and installer. However, I was disappointed when after the installer left, I discovered the Liftmaster WLED model (which I was told is high-end/quality) does not work with the built-in (homelink) buttons in my 2015 Ford Escape or the 2008 Ford Explorer. According to the liftmaster manual it may require another communication box which wasnt supplied. I had no problem with my 20 year old craftsman lift (before it broke). It just seems crazy to provide a product without this feature, or even check and resolve before leaving. Fortunately I paid for a second hand held controller, so I can use those for my two cars.

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Brandon Brooks Service Provided:
Garage Door Opener Install

Product:
Belt Drive Garage Door Opener

Service Technician Team: Brandon Brooks
Review:

Repair personnel very courtesy and informed as to the issues about the door I would have this person work on my door in the future

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Paul Brinkman Service Provided:
Garage Door Repair

Product:
Rollers

Service Technician Team: Paul Brinkman
Review:

Jose was prompt & clear with his explainations. I appreciated the thoroughness of his work but was surprised with the high cost of the remedy.

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Mario Mojica Service Provided:
Garage Door Opener Repair

Product:
Springs

Service Technician Team: Mario Mojica
Review:

My garage door failed on a weekend. I tried to contact several repair services but none answered my inquiry, even though their web site said they were open, except Precision. They booked a repair appointment that same day and arrived on time. The technician was knowledgeable, friendly and did the repair in no time.

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Mario Mojica Service Provided:
Garage Door Repair

Product:
Springs

Service Technician Team: Mario Mojica
Review:

Mario and Matthew were my installers. They did a great job fixing my garage door. I told Mario what I wanted and he followed it to perfection!

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Mario Mojica Service Provided:
Garage Door Repair

Service Technician Team: Mario Mojica
Review:

Professionalism and prompt service from the initial call to the technician (Paulino M) completing the work was exceptional. Was impressed with the individual who answered the call (believe it was Melissa). She was very thorough and clear with her communications. She was professional in scheduling the service and ensuring all the details were correct. Excellent customer support, you are fortunate to have her on your team! Paulino M arrived ahead of schedule (same day of the initial call) and called when he was 20 minutes from arriving. Upon arrival Paulino was quick to ascertain the garage door failure (Torsion spring) and recommended replacing both springs and the Torsion Spring Center support precision bearings, which I agreed. He also made a recommendation to replace the door drums and a couple other wearing parts which I felt could wait and he didn’t pressure me. As for the pricing for the springs and bearing I was disappointed. I’ve owned a company for many years and understand how parts are marked up to cover a companies overhead costs. The highest quality springs on the market are less than half what we were charged and moderate quality springs are 1/3 the cost. As for the bearings, I was shocked to see the charge for the bearings, since I work with bearings. The markup was 4x and unjustified since most individuals are not familiar with this and would not question or investigate a realistic cost for this 2 Pack Garage Door Torsion Spring Center Support Precision Bearing. Overall, we received excellent, prompt, professional, and courteous service. Would have applied 5 stars, however the markup on replacement parts was excessive and disappointing. One final note, if anyone at Precision Door Service would like to disagree with my observations, I would be open to discussing this and make an amendment if proven incorrect.

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Paulino M Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Technician Team: Paulino M
Review:

I am enjoying my beautiful new garage door a lot! The two guys who installed it were so polite and got the job done quickly and efficiently.

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Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

I thought it was fine service. Paul Brinkman arrived on time, gave different options, performed work himself. gave us instructions on how to use and finally cleaned up all debris.

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Paul Brinkman Service Provided:
Garage Door Opener Repair

Product:
Springs

Service Technician Team: Paul Brinkman
Review:

Paulino did a terrific job. Would recommend your company

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Paulino M Service Provided:
Garage Door Repair

Service Technician Team: Paulino M
Review:

First, I was assigned to the technician James. I was told he would be to my residence between 4 pm to 6 pm. However, he would call 20 to 30 minutes before to announce his arrival. At 10 minutes to 6 I had not heard from James. I called the office and they called and texted James for location and ETA. I was told I should hear from him soon. Another hour passed so I called the office again. Once again I informed the staff NO contact from James. They again reached out to James who allegedly texted back stating he would arrive in 15 minutes. Ten minutes later I get a call from Alex, another technician stating he would be here within 25 minutes. He tried to diagnose the problem over the phone but wasn't able. Upon his arrival, Alex was able to determine the cause and correct the problem. Whether the sensors wore out or damaged from a power surge, our power was out for about 2 hours, is suspect. Regardless, Alex was professional and knowledgeable. He actually saved the company from a less than favorable review which I was prepared to write. The company needs to have the call center be upfront and not tell clients they spoke to the tech., when in fact is was more likely they were making other arrangements. I could accept that rather than be told they communicated with James and I subsequently receive a call from Alex. Let Alex know his service saved the company from receiving a less than favorable rating. It went from what I was prepared to give, a two, to a four. I could not give a 5 due to the earlier problem with James.

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Service Provided:
Garage Door Opener Repair

Product:
Opener

Review:

One of the overhead springs holding our garage door broke, with the car locked in. Jerry from Precision Garage Door arrived the *same day* I called within just a few hours and fixed the problem quickly by replacing both the broken spring and the other one. Jerry was extremely friendly, gave me options, and answered all my questions. Beyond just fixing the problem, Jerry exceeded my expectations by giving the garage door a quick lube and now it operates much quieter. He also replaced the J connector with a more compact one which gives my low-ceiling garage greater clearance -- a nice little upgrade that a professional eye may spot immediately, while I didn't even know it's a possibility. Overall, Jerry not only the problem, but he also made the garage door work even better than it did before it broke. The only reason I give 4 rather than 5 stars is that the repair was overall rather pricey, at $520 (for 2 springs and a few smaller parts). I suppose this is a company pricing policy rather than Jerry's, but I think this is on the higher end of the price range for such a repair.

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Service Provided:
Broken Garage Door Spring Repair

Review:

Garage door spring broke and door wouldn’t open. Precision door service was available, responsive and capable with certified, trained technicians. Erik came over to our house within 4 hours from our initial call and during the scheduled time. Erik even communicated twice with us regarding an ETA. After his thorough analysis of the problem, Erik provided a clear estimate and completed the work capably and in just over two hours due to the complexity of the problem. I plan to call on Erik and Precision again in case our motor needs replaced and I would highly recommend them.

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Service Provided:
Broken Garage Door Spring Repair

Review:

We were pleased for the prompt service we received. The job was done the next day after I called for service. This is a new company for us and we would recommend them again.

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Paul Brinkman Service Provided:
Garage Door Repair

Service Technician Team: Paul Brinkman
Review:

Great response time. arrived as scheduled. Did what I needed to have done however I am not sure what their 21 point inspection consists of. CAUTION be sure to print out and give to the technician your printed coupon for free service call found on their site before he starts billing you ( and I must admit it says so on their site however I forgot to bring it out and when I mentioned to him that I had it it was too late and he charged me the service call plus the other charges) I would of saved 25.00 and he would of just charged for the 99.00 labor) therefore I would say that I would recommend they ask before they start the billing if the customer has a coupon this would truly be customer service. In this case I should of followed instructions as per their web and therefore I would recommend them to other friends as the work was done according to my request.

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Service Provided:
Garage Door Repair

Review:

Technicians Mario & Erik called in advance of arrival and arrived when promised. Both were very professional and courteous making good recommendations after examining my 20 year old overhead door. They made the repairs and serviced all other moving parts. I was pleased with their work and courtesy. My only negative is the pricing of the parts needing replacement: (2) seven foot torsion cables $286 and (2) cable drums $196.56. This did include labor to install but still seemed somewhat expensive.

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Service Provided:
Garage Door Repair

Product:
Cables

Review:

Found Jerry Parker to e a great person to work with. He is knowledgeable, forth coming with information and will go the extra mile to make sure that the customer is satisfied.

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Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

your service is excellent but your prices are high.

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Paulino M Service Provided:
Garage Door Repair

Product:
Belt Drive Garage Door Opener

Service Technician Team: Paulino M
Review:

Speedy response to call. Mike, the tecnician, was great! I select 4 STARS only because the cost of parts seemed inordinately high!

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Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

The technician was on time and provided a wonderful explanation of the work necessary to repair my garage door. I would recommend Precision Door Service to my neighbors and friends. I found them in the phone book and chose them because of the availability to speak with a live person and their prompt service.

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Service Provided:
Garage Door Repair

Product:
Garage Doors

Review:

Call

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Service Provided:
Garage Door Repair

Review:

Paulino arrived and fixed my garage door. He was great and was able to get my door up and running again. Thank you Paulino and thank you Precision Door.

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Paulino M Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Technician Team: Paulino M
Review:

Hector was awesome, he arrived at the time scheduled and got my garage door up and running again. Thank you Precision for sending out a great tech.

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Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Our garage door didn't want to open one day and we wanted to get it fixed as soon as possible. We called Precision Door Services since they work weekends! Aramis was great. He got everything set up in no time. Now our garage door opens without any problems!

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Service Provided:
Garage Door Opener Repair

Product:
Garage Door Opener

Review:

Ricky did an OK job fixing my broken garage door. He also changed our rollers. He was pretty late which was not so good.

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Service Provided:
Garage Door Repair

Product:
Springs

Review:

Overall a very good experience. People on the phone could have been a little more helpful. Other than that Paulino was super and the quality of the work was excellent. Recommend Precision.

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Paulino M Service Provided:
Broken Garage Door Spring Repair

Product:
Garage Door Opener

Service Technician Team: Paulino M
Review:

I called the ad in the yellow pages and reached Precision right away. I would give 5 stars but the technician had to come back and fix his work. This is a good garage door company.

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Paulino M Service Provided:
Install Garage Doors

Product:
Rollers

Service Technician Team: Paulino M
Review:

Colin and Luis did a great job installing our garage door. It looks and sounds perfect. Precision Door has professionals who deliver a high quality service. Keep up the high standards!

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Service Provided:
Install Garage Doors

Product:
Garage Door Opener

Review:

Paulino was able to work quickly and did a great job of getting our garage door and garage door opener working better than ever. Highly recommend Precision for anyone who wants a professional job at a fair price.

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Paulino M Service Provided:
Broken Garage Door Spring Repair

Product:
Garage Door Opener

Service Technician Team: Paulino M
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Angi's List Super Service Award 2021
Precision Door Service of Bay Area, Garage Doors & Openers, Fremont, CA
Diamond Certified
Home Advisor
Military Discounts
Senior Discounts
Teacher Discounts
San Jose Area

(408) 571-6699

(408) 571-6699
Palo Alto Area

(650) 815-7096

(650) 815-7096
Redwood City Area

(650) 480-6099

(650) 480-6099
Santa Cruz County

(831) 824-4900

(831) 824-4900
Gilroy/Morgan Hill Area

(408) 430-1400

(408) 430-1400
Precision Garage Door of San Jose
Office: (408) 533-1120
2007 W Hedding Street
Suite 203

San Jose, CA 95128

Licenses

Contractor License
#993539

If you are looking for service in the San Francisco area, please visit:

precisiondoorsanfrancisco.com/

If you are looking for service in the East Bay area, please visit:

precisiondooreastbay.com/