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Read what people are saying
about Precision Garage Door

Precision Garage Door of San Jose
has received 58 reviews, averaging 4.00 Stars:
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Paulino did a terrific job. Would recommend your company
Jennifer & toby Gottheiner
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

First, I was assigned to the technician James. I was told he would be to my residence between 4 pm to 6 pm. However, he would call 20 to 30 minutes before to announce his arrival. At 10 minutes to 6 I had not heard from James. I called the office and they called and texted James for location and ETA. I was told I should hear from him soon. Another hour passed so I called the office again. Once again I informed the staff NO contact from James. They again reached out to James who allegedly texted back stating he would arrive in 15 minutes. Ten minutes later I get a call from Alex, another technician stating he would be here within 25 minutes. He tried to diagnose the problem over the phone but wasn't able. Upon his arrival, Alex was able to determine the cause and correct the problem. Whether the sensors wore out or damaged from a power surge, our power was out for about 2 hours, is suspect. Regardless, Alex was professional and knowledgeable. He actually saved the company from a less than favorable review which I was prepared to write. The company needs to have the call center be upfront and not tell clients they spoke to the tech., when in fact is was more likely they were making other arrangements. I could accept that rather than be told they communicated with James and I subsequently receive a call from Alex. Let Alex know his service saved the company from receiving a less than favorable rating. It went from what I was prepared to give, a two, to a four. I could not give a 5 due to the earlier problem with James.
Terry Woo
Service Provided:
Garage Door Opener Repair
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

One of the overhead springs holding our garage door broke, with the car locked in. Jerry from Precision Garage Door arrived the *same day* I called within just a few hours and fixed the problem quickly by replacing both the broken spring and the other one. Jerry was extremely friendly, gave me options, and answered all my questions. Beyond just fixing the problem, Jerry exceeded my expectations by giving the garage door a quick lube and now it operates much quieter. He also replaced the J connector with a more compact one which gives my low-ceiling garage greater clearance -- a nice little upgrade that a professional eye may spot immediately, while I didn't even know it's a possibility. Overall, Jerry not only the problem, but he also made the garage door work even better than it did before it broke. The only reason I give 4 rather than 5 stars is that the repair was overall rather pricey, at $520 (for 2 springs and a few smaller parts). I suppose this is a company pricing policy rather than Jerry's, but I think this is on the higher end of the price range for such a repair.
Satisfied Customer
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Garage door spring broke and door wouldn’t open. Precision door service was available, responsive and capable with certified, trained technicians. Erik came over to our house within 4 hours from our initial call and during the scheduled time. Erik even communicated twice with us regarding an ETA. After his thorough analysis of the problem, Erik provided a clear estimate and completed the work capably and in just over two hours due to the complexity of the problem. I plan to call on Erik and Precision again in case our motor needs replaced and I would highly recommend them.
Eric Fusilero
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We were pleased for the prompt service we received. The job was done the next day after I called for service. This is a new company for us and we would recommend them again.
Nancy Little
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great response time. arrived as scheduled. Did what I needed to have done however I am not sure what their 21 point inspection consists of. CAUTION be sure to print out and give to the technician your printed coupon for free service call found on their site before he starts billing you ( and I must admit it says so on their site however I forgot to bring it out and when I mentioned to him that I had it it was too late and he charged me the service call plus the other charges) I would of saved 25.00 and he would of just charged for the 99.00 labor) therefore I would say that I would recommend they ask before they start the billing if the customer has a coupon this would truly be customer service. In this case I should of followed instructions as per their web and therefore I would recommend them to other friends as the work was done according to my request.
Al Pinheiro
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Technicians Mario & Erik called in advance of arrival and arrived when promised. Both were very professional and courteous making good recommendations after examining my 20 year old overhead door. They made the repairs and serviced all other moving parts. I was pleased with their work and courtesy. My only negative is the pricing of the parts needing replacement: (2) seven foot torsion cables $286 and (2) cable drums $196.56. This did include labor to install but still seemed somewhat expensive.
Dale Kuersten
Service Provided:
Garage Door Repair
Product:
Cables
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Found Jerry Parker to e a great person to work with. He is knowledgeable, forth coming with information and will go the extra mile to make sure that the customer is satisfied.
Norman Simms
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

your service is excellent but your prices are high.
Emad Zureik
Service Provided:
Garage Door Repair
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Speedy response to call. Mike, the tecnician, was great! I select 4 STARS only because the cost of parts seemed inordinately high!
Kathy Sullivan
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The technician was on time and provided a wonderful explanation of the work necessary to repair my garage door. I would recommend Precision Door Service to my neighbors and friends. I found them in the phone book and chose them because of the availability to speak with a live person and their prompt service.
Brian Miller
Service Provided:
Garage Door Repair
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Call
Sharon Welm
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Paulino arrived and fixed my garage door. He was great and was able to get my door up and running again. Thank you Paulino and thank you Precision Door.
Nick Tabellion
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Hector was awesome, he arrived at the time scheduled and got my garage door up and running again. Thank you Precision for sending out a great tech.
Helen Tsobanakis
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Our garage door didn't want to open one day and we wanted to get it fixed as soon as possible. We called Precision Door Services since they work weekends! Aramis was great. He got everything set up in no time. Now our garage door opens without any problems!
Elaine Lee
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Ricky did an OK job fixing my broken garage door. He also changed our rollers. He was pretty late which was not so good.
Louis S
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Overall a very good experience. People on the phone could have been a little more helpful. Other than that Paulino was super and the quality of the work was excellent. Recommend Precision.
Kenneth Jensen
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I called the ad in the yellow pages and reached Precision right away. I would give 5 stars but the technician had to come back and fix his work. This is a good garage door company.
Elsie Garcia
Service Provided:
Install Garage Doors
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Colin and Luis did a great job installing our garage door. It looks and sounds perfect. Precision Door has professionals who deliver a high quality service. Keep up the high standards!
Maria Jenson
Service Provided:
Install Garage Doors
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Paulino was able to work quickly and did a great job of getting our garage door and garage door opener working better than ever. Highly recommend Precision for anyone who wants a professional job at a fair price.
Mancy Dawson
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

After waiting an hour Brandon showed up. He was very professional and skillful. He repaired my garage after clearly explaining everything to me. Good job.
Al N
Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Precision Garage Door and Paulino did quality work and were nice people. Happy with the service.
Carol Goldberg
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Mike, the technician, called ahead and showed up on time, which is so nice. He obviously was very experienced and had no problem fixing our garage door quickly at a fair price. Would recommend and call Precision Garage Door next time too.
Karen Quaglia
Service Provided:
Broken Garage Door Spring Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Paulino was great. On time and very professional. He was able to get our garage door working again very quickly. Highly recommend Precision Garage Door.
Roger Beck
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Fast, friendly service. Feel good having a long warranty on the work too. Recommend Precision Garage Door to anyone who wants to be assured of high quality people and service.
Joseph Ramirez
Service Provided:
Garage Door Opener Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Luis was great installing our garage door and Mike was real helpful in making us the decision on which door was right for us. We compared Precision with other companies and they were the best combination of professional and reasonably priced. People on the phone were just average. Would definitely use Precision Door again if needed help.
Lynda Puerling
Service Provided:
Broken Garage Door Spring Repair
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Brandon, the technician, and people on the phone were nice people. Brandon was very competent and professional. 4 stars because Brandon was a little late. Definitely recommend Precision Garage Door for people who want real professionals.
Steve Damozino
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Paulino was great! He arrived on time, gave me a good explanation of the work that needed to be done and was able to our garage door and garage door opener working perfectly quickly. The person on the phone was not good though.
Michael Mayon
Service Provided:
Garage Door Opener Repair
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Overall I was very happy with Precision Garage Door's service. Technician was nice and very capable. He left a some trash behind, so only 4 stars.
Frederick Trapnell
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Paulino did a good job repairing our garage door and garage door motor. He was prompt and very good at the mechanics. The door is working well and we are completely satisfied.
Bob Charles
Service Provided:
Garage Door Opener Repair
Product:
Garage Doors
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