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Read what people are saying
about Precision Garage Door

Precision Garage Door of San Jose
has received 64 reviews, averaging 4.00 Stars:
1 2 3 4 5
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Jose was prompt & clear with his explainations. I appreciated the thoroughness of his work but was surprised with the high cost of the remedy.
Steve Pinkston
Service Provided:
Garage Door Opener Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

My garage door failed on a weekend. I tried to contact several repair services but none answered my inquiry, even though their web site said they were open, except Precision. They booked a repair appointment that same day and arrived on time. The technician was knowledgeable, friendly and did the repair in no time.
Tom Redfern
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Mario and Matthew were my installers. They did a great job fixing my garage door. I told Mario what I wanted and he followed it to perfection!
Chuck Los Banos
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Professionalism and prompt service from the initial call to the technician (Paulino M) completing the work was exceptional. Was impressed with the individual who answered the call (believe it was Melissa). She was very thorough and clear with her communications. She was professional in scheduling the service and ensuring all the details were correct. Excellent customer support, you are fortunate to have her on your team! Paulino M arrived ahead of schedule (same day of the initial call) and called when he was 20 minutes from arriving. Upon arrival Paulino was quick to ascertain the garage door failure (Torsion spring) and recommended replacing both springs and the Torsion Spring Center support precision bearings, which I agreed. He also made a recommendation to replace the door drums and a couple other wearing parts which I felt could wait and he didn’t pressure me. As for the pricing for the springs and bearing I was disappointed. I’ve owned a company for many years and understand how parts are marked up to cover a companies overhead costs. The highest quality springs on the market are less than half what we were charged and moderate quality springs are 1/3 the cost. As for the bearings, I was shocked to see the charge for the bearings, since I work with bearings. The markup was 4x and unjustified since most individuals are not familiar with this and would not question or investigate a realistic cost for this 2 Pack Garage Door Torsion Spring Center Support Precision Bearing. Overall, we received excellent, prompt, professional, and courteous service. Would have applied 5 stars, however the markup on replacement parts was excessive and disappointing. One final note, if anyone at Precision Door Service would like to disagree with my observations, I would be open to discussing this and make an amendment if proven incorrect.
Bob Scarbrough
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I am enjoying my beautiful new garage door a lot! The two guys who installed it were so polite and got the job done quickly and efficiently.
Roberta Wolfe
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I thought it was fine service. Paul Brinkman arrived on time, gave different options, performed work himself. gave us instructions on how to use and finally cleaned up all debris.
Frank Ammon
Service Provided:
Garage Door Opener Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Paulino did a terrific job. Would recommend your company
Jennifer & toby Gottheiner
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

First, I was assigned to the technician James. I was told he would be to my residence between 4 pm to 6 pm. However, he would call 20 to 30 minutes before to announce his arrival. At 10 minutes to 6 I had not heard from James. I called the office and they called and texted James for location and ETA. I was told I should hear from him soon. Another hour passed so I called the office again. Once again I informed the staff NO contact from James. They again reached out to James who allegedly texted back stating he would arrive in 15 minutes. Ten minutes later I get a call from Alex, another technician stating he would be here within 25 minutes. He tried to diagnose the problem over the phone but wasn't able. Upon his arrival, Alex was able to determine the cause and correct the problem. Whether the sensors wore out or damaged from a power surge, our power was out for about 2 hours, is suspect. Regardless, Alex was professional and knowledgeable. He actually saved the company from a less than favorable review which I was prepared to write. The company needs to have the call center be upfront and not tell clients they spoke to the tech., when in fact is was more likely they were making other arrangements. I could accept that rather than be told they communicated with James and I subsequently receive a call from Alex. Let Alex know his service saved the company from receiving a less than favorable rating. It went from what I was prepared to give, a two, to a four. I could not give a 5 due to the earlier problem with James.
Terry Woo
Service Provided:
Garage Door Opener Repair
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

One of the overhead springs holding our garage door broke, with the car locked in. Jerry from Precision Garage Door arrived the *same day* I called within just a few hours and fixed the problem quickly by replacing both the broken spring and the other one. Jerry was extremely friendly, gave me options, and answered all my questions. Beyond just fixing the problem, Jerry exceeded my expectations by giving the garage door a quick lube and now it operates much quieter. He also replaced the J connector with a more compact one which gives my low-ceiling garage greater clearance -- a nice little upgrade that a professional eye may spot immediately, while I didn't even know it's a possibility. Overall, Jerry not only the problem, but he also made the garage door work even better than it did before it broke. The only reason I give 4 rather than 5 stars is that the repair was overall rather pricey, at $520 (for 2 springs and a few smaller parts). I suppose this is a company pricing policy rather than Jerry's, but I think this is on the higher end of the price range for such a repair.
Satisfied Customer
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Garage door spring broke and door wouldn’t open. Precision door service was available, responsive and capable with certified, trained technicians. Erik came over to our house within 4 hours from our initial call and during the scheduled time. Erik even communicated twice with us regarding an ETA. After his thorough analysis of the problem, Erik provided a clear estimate and completed the work capably and in just over two hours due to the complexity of the problem. I plan to call on Erik and Precision again in case our motor needs replaced and I would highly recommend them.
Eric Fusilero
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We were pleased for the prompt service we received. The job was done the next day after I called for service. This is a new company for us and we would recommend them again.
Nancy Little
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great response time. arrived as scheduled. Did what I needed to have done however I am not sure what their 21 point inspection consists of. CAUTION be sure to print out and give to the technician your printed coupon for free service call found on their site before he starts billing you ( and I must admit it says so on their site however I forgot to bring it out and when I mentioned to him that I had it it was too late and he charged me the service call plus the other charges) I would of saved 25.00 and he would of just charged for the 99.00 labor) therefore I would say that I would recommend they ask before they start the billing if the customer has a coupon this would truly be customer service. In this case I should of followed instructions as per their web and therefore I would recommend them to other friends as the work was done according to my request.
Al Pinheiro
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Technicians Mario & Erik called in advance of arrival and arrived when promised. Both were very professional and courteous making good recommendations after examining my 20 year old overhead door. They made the repairs and serviced all other moving parts. I was pleased with their work and courtesy. My only negative is the pricing of the parts needing replacement: (2) seven foot torsion cables $286 and (2) cable drums $196.56. This did include labor to install but still seemed somewhat expensive.
Dale Kuersten
Service Provided:
Garage Door Repair
Product:
Cables
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Found Jerry Parker to e a great person to work with. He is knowledgeable, forth coming with information and will go the extra mile to make sure that the customer is satisfied.
Norman Simms
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

your service is excellent but your prices are high.
Emad Zureik
Service Provided:
Garage Door Repair
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Speedy response to call. Mike, the tecnician, was great! I select 4 STARS only because the cost of parts seemed inordinately high!
Kathy Sullivan
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The technician was on time and provided a wonderful explanation of the work necessary to repair my garage door. I would recommend Precision Door Service to my neighbors and friends. I found them in the phone book and chose them because of the availability to speak with a live person and their prompt service.
Brian Miller
Service Provided:
Garage Door Repair
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Call
Sharon Welm
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Paulino arrived and fixed my garage door. He was great and was able to get my door up and running again. Thank you Paulino and thank you Precision Door.
Nick Tabellion
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Hector was awesome, he arrived at the time scheduled and got my garage door up and running again. Thank you Precision for sending out a great tech.
Helen Tsobanakis
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Our garage door didn't want to open one day and we wanted to get it fixed as soon as possible. We called Precision Door Services since they work weekends! Aramis was great. He got everything set up in no time. Now our garage door opens without any problems!
Elaine Lee
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Ricky did an OK job fixing my broken garage door. He also changed our rollers. He was pretty late which was not so good.
Louis S
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Overall a very good experience. People on the phone could have been a little more helpful. Other than that Paulino was super and the quality of the work was excellent. Recommend Precision.
Kenneth Jensen
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I called the ad in the yellow pages and reached Precision right away. I would give 5 stars but the technician had to come back and fix his work. This is a good garage door company.
Elsie Garcia
Service Provided:
Install Garage Doors
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Colin and Luis did a great job installing our garage door. It looks and sounds perfect. Precision Door has professionals who deliver a high quality service. Keep up the high standards!
Maria Jenson
Service Provided:
Install Garage Doors
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Paulino was able to work quickly and did a great job of getting our garage door and garage door opener working better than ever. Highly recommend Precision for anyone who wants a professional job at a fair price.
Mancy Dawson
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

After waiting an hour Brandon showed up. He was very professional and skillful. He repaired my garage after clearly explaining everything to me. Good job.
Al N
Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Precision Garage Door and Paulino did quality work and were nice people. Happy with the service.
Carol Goldberg
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Mike, the technician, called ahead and showed up on time, which is so nice. He obviously was very experienced and had no problem fixing our garage door quickly at a fair price. Would recommend and call Precision Garage Door next time too.
Karen Quaglia
Service Provided:
Broken Garage Door Spring Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Paulino was great. On time and very professional. He was able to get our garage door working again very quickly. Highly recommend Precision Garage Door.
Roger Beck
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Opener
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