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Precision Garage Door of San Josehas received 21 reviews, averaging 3.00 Stars:
Morgan Hill, CA
Palo Alto, CA
I called for an appointment and the dispatcher was kind and got me an appointment for the same day. She said Jose would call me 30 minutes before arrival. I got a call from Paulino during the designated time window and he was already at the house. So it looks like they switched technicians maybe for scheduling reasons. It turns out my garage opener was not broken as it was functioning there. But Paulino started telling me I should replace all these things (springs were too "small"), wheels on garage door needed to be replaced, pulley needed to be replaced, etc. Then he said, "You don't want to change the motor?" He went onto his iPad and started adding up all this stuff. The quote was over two grand. I felt as though as if he was just upselling me on a lot of stuff that I didn't need. I told him I didn't want to do all that stuff, so he took some items off and asked me if that price was ok. I said no, so he took more stuff off and asked if the price was ok. I said no, then he took more stuff off and said this is the bare minimum. At that point, I honestly didn't trust his recommendations. It felt like a pure sales job to try to maximize the items and services they sell to customers. He wasn't pushy at all, but he seemed to be in a hurry because it was his last call for the night. I politely declined everything and just paid the $69.95 service call fee, which was fine. I've dealt with service managers at all kinds of car dealerships (Toyota, Lexus, Audi, BMW, Subaru). This service call felt like I was at a Toyota dealership. They tell you that you need all these things and that your garage door will break or is too heavy for those springs and the garage opener. This might shock you, but we have a solid wood garage door that is very heavy. We have a LiftMaster garage door opener that is ORIGINAL from when the house was built. We have owned the house since 1990 and I personally repaired that LiftMaster once about 25 years ago when the motor stripped the plastic gear inside. It's never been repaired since. The only entry to the garage is through the garage door as it's a detached garage. So I kind of laughed when he wanted me to buy a new garage opener for $1,400. Overall, it's easy to get an appointment on the same day with these guys. I don't know if my technician tried to sell me all those things on his own or if they are encouraged to do so. I prefer it when you don't feel as though you are being upsold. Technician was nice though and he didn't seem pissed when I said I'll just pay for the service call. Your experience may vary, but that's my experience.
- Chris
San Jose, CA
The service was okay, the spring was rewound (no new parts) and the door was put back on the tracks What I did not like was the pushy service to spend 2k+ on replacing a perfectly good door. The tech kept telling me this will fail soon and said good luck when leaving. I don't need nylon wheels etc. which he was trying to sell me. The servicing also did not do any maintenance on the track or gears by adding grease etc. When I replaced the capacitor for maintenance, I also checked the gears, and they were dry, so I added grease myself. The kicker was that the door did come off the rails a month or 2 later. The cause was not the door rather the rails that was not tightened to the wall after it was loosened to adjust. I put the door back and tightened the screws to the wall. All is good now.
- Clifford Veltenaar
San Jose, CA
The main purpose was to sell me on a new door when all I needed was to replace a spring. I warn others to ignore the sale pitch and focus only on what your needs are to fix the door.
- Dennis Lunder
Product:
San Jose, CA
I appreciate the quick response that Precision provided to address the issue with my garage door. Two questions: 1) The service charge of $69.95, though was discounted by 50%, for just calling for service and set up an appointment, is to me an extra or unnecessary charge. I call MD's office to make an appointment to see the doctor, the receptionist will gather my info and set the appointment time, was there a charge for making that phone call? 2) One of my garage door sensor mounting rack was broken by an accident. I expected a replacement of the rack and check/align the circuit/sensor to solve the problem (It is not found under below "Purchase a New Product?). Instead the technician simply cut off the existing sensors/wires and replaced with a pair of new sensors, mounted, wired and aligned to function. The parts was an unexpected charge of $181.82, Should this be communicated clearly to the customer prior to the work starts to avoid a feeling of being overcharged or even ripped off? So if I'd recommend Precision to others, I will warn them to be alert the cost could be high no matter how small the issue is.
- Eric Chen
Campbell, CA
Be prepared to pay at least $1,700 for repair (my garage door had a broken spring). The repairman did a efficient job of repairing my garage door. He did something to let me raise the door in case of a power failure, but he didn't tell me what it was, and now I am unable to raise the door by myself. I assume he did this to require me to call for repair in case of a power failure. Not cool!
- Norman Jung
Product:
Palo Alto, CA
The visit was not helpful. He wasn’t even here 10 minutes for an opinion of what he could do or not do. So I had to pay the full service charge since he didn’t do a thing. I couldn’t get the 50% off I was hoping for. I won’t call you guys again. The bottom of the garage door in the center needs to be cut off a little or the cement in the middle of the garage floor needs to be grilled down. Not something your company can do.
- Jane Torres
San Jose, CA
no comment
- William Sullivan
Hi Mr. Sullivan, Thank you for providing your rating. We like to have happy customers and leave them with a 5 star experience. Please feel free to reach out if you like to discuss and see if there is anything we can do to improve on your customer experience. 510-785-9195. My name is Freddy. Thank you for choosing Precision Garage Door Freddy Cespedes General Manager 510-785-9195
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Service Technician Team: Antonio Mendoza
San Jose, CA
Philip the technician did a great job programming my multiple remote garage door openers and doing routine maintenance with the garage door itself, which has always operated well since Precision stalled it six years ago. My less than 5 star review relates to the very excessive charge to replace 12 green rollers, which I am not even sure was actually needed. The invoice said that the 12 four inch rollers cost $374.16 ($37.41 each) plus tax. When I looked up the actual cost of them at Amazon, the prices quoted were less than $25 ($2.59 each) for ten nylon rollers, or less than $41 ($4 each). The ones at Home Depot were similarly priced at about $2 to $4 each. Precision seems to be charging about ten times what these rollers cost elsewhere My advice would be to get the excellent techs from Precision to do the installation, but to first order the exact same materials needed from other places, for them to use.
- Fred Prochaska
Palo Alto, CA
The technician arrived early morning, was very enthusiastic and quickly installed the new door hardware. The main problem is the technician did not know how to adjust the hardware so the door could be opened by one person. The spring pressure was not enough to mostly help open the door. I finally had to show/convince him to increase the tension on the springs to allow one to open the door. This a very large door and not probably typical to what the technician normally runs into.
- Dirf Madden
Saratoga, CA
Had the same guy for 3 appointments. His knowledge was average. His attitude was dismissive and condescending. He had no idea how to work MyQ which is a selling point to the garage motor I bought. He literally said "you're on your own" and wouldn't answer a single question. Next time I will go with a different company.
- Iris Chao
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Service Technician Team: Paul Brinkman
Sunnyvale, CA
I had a new garage door installed. The installer left without realizing he broke one side of the sensor lights. I called the office and asked for him to come back and fix it. He never came. I called a second time and the person on the phone told me to just go buy a sensor myself on Amazon. The garage door is nice. But the customer service is greatly lacking.
- Robert Kummerehl
Service Provided:
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Door Installation Team : Gabriel Van Blake
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Awaiting your finalized estimates for replacement of mechanics and motor for existing door, v.s. an entirely new door unit.
- Eddie Guarino
Sunnyvale, CA
The technician was on time and very courteous. The costs seem very excessive and why did I have to pay a service charge? I agreed for him to perform the work, he did give me a senior discount and a 50% discount on the service charge but why am I having to pay a service charge when I have agreed to a very expensive repair. Good work but way too expensive.
- Sunnyvale resident
Santa Clara, CA
Good service but unreasonable price, especially for cables. They take 15 minutes to install and cost me $386. Parts maybe cost $12 each. Not happy with that. After my repair I checked average prices and my bill was right at the very top. I learned my lesson. Shop around.
- John Teichman
Product:
Santa Cruz, CA
Technician was supposed to arrive between 8-12. He called at 12:30 saying that he would arrive at 1. Once it was determined that our garage door opener needed replacement, the installer sold us the most expensive opener without offering any options. It would have been better if he had been on time and provided an option of openers instead of immediately jumping to the most expensive. I would not recommend this company to friends/family. Installation was done competently.
- Peter Mueller-wille
Product:
San Jose, CA
Generally a good choice. They are able to get hard to find motors with the latest features, and accessories. Routine installs or upgrades go smoothly. Complex or non-standard installation of less common parts (e.g. automatic locks), may be refused by some techs. That isn’t a problem if you are able to install the pieces yourself, but picky mechanically challenged customers may not be happy.
- Darren
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Redwood City, CA
Precision Garage Door gave us good service at a fair price. Would call them again if I ever had a problem with my door.
- Mark Thomas
Product:
San Jose, CA
Expensive. The repairman was on time and finished quickly, but my wallet hurts. I doubt that I'll use this service again.
- David Martin
San Jose, CA
Mike was a nice/efficient technician in fixing my garage door. Have used Precision before and will call you next time. The woman on the phone was not rude , but she was a little short like she was in a rush, so only 3 stars this time. But will call you next time. Thanks Mike!
- Debi Hirshlag
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Menlo Park, CA
Waited a little too long after our scheduled appointment time. The work was fine but a call would be nice if you are late.
- Laura Marr
We are sorry we were delayed. Sometimes things fall through the cracks. We make every effort to be on time. Sorry we were late but I am happy we were able your repair your garage door.
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(408) 571-6699
(408) 571-6699(650) 815-7096
(650) 815-7096(650) 480-6099
(650) 480-6099(831) 824-4900
(831) 824-4900(408) 430-1400
(408) 430-1400Office: (408) 533-1120
2007 W Hedding Street
Suite 203
San Jose, CA 95128
Licenses
Contractor License#993539
If you are looking for service in the San Francisco area, please visit:
precisiondoorsanfrancisco.com/
If you are looking for service in the East Bay area, please visit:
precisiondooreastbay.com/
I was very impressed with your timely service. The technician assessed my door and told me I needed to upgrade all the hardware. He quoted over $400. I told him my friend who was a garage door repairman had diagnosed a loose cable. That’s all I wanted repaired at this time. He took 10 minutes to tighten the cable and sprayed some WD40. He charged me $235 for a 10 minute task. I feel the charge was most unreasonable. Don’t think I would make Precision Door my first call next time.
- Lucy Hoefling