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about Precision Garage Door in:
Palo Alto, CA
Precision Garage Door of San Josehas received 58 reviews, averaging 4.83 Stars:
Palo Alto, CA
Palo Alto, CA
I selected your company because of the recent commercials l saw on television. I was impressed with your staff from the moment my phone call was answered before 8am to my appointment within 4 hours, to receiving a call within 2 hours from your technician, Paul Brinkman, who was then on his way, his presentation and knowledge of the services I needed to the quick and promptness of completing the job left me very happy. I will be referring any and everyone I know to your company who needs service on their garage doors.
- Angela Jackson
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Service Technician Team: Paul Brinkman
Palo Alto, CA
The visit was not helpful. He wasn’t even here 10 minutes for an opinion of what he could do or not do. So I had to pay the full service charge since he didn’t do a thing. I couldn’t get the 50% off I was hoping for. I won’t call you guys again. The bottom of the garage door in the center needs to be cut off a little or the cement in the middle of the garage floor needs to be grilled down. Not something your company can do.
- Jane Torres
Palo Alto, CA
Sterling did a great job, replacing everything that needed fixing and explaining carefully what he was doing.
- Pat Blumenthal
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Palo Alto, CA
The technician arrived early morning, was very enthusiastic and quickly installed the new door hardware. The main problem is the technician did not know how to adjust the hardware so the door could be opened by one person. The spring pressure was not enough to mostly help open the door. I finally had to show/convince him to increase the tension on the springs to allow one to open the door. This a very large door and not probably typical to what the technician normally runs into.
- Dirf Madden
Palo Alto, CA
Good service and good repairs We called Precision Garage Door at 3:00 p.m. on a Saturday. A live person answered the call, got my details, and indicated that a service person would be here between 4 and 8 p.m. That conversation was followed by an email, which included the name of the serviceman (James W., subject to change), and pictures of the crew. James called at 5:30, 20 minutes away. He arrived, diagnosed the problem, and showed me the broken spring. He then prepared a proposal for repairs (including a couple of options for enhancements). I was not surprised that the repair was not cheap, but the price did seem generally in line. And I have no problem paying a fair price for good work. Each part of the process was well handled, James was knowledgeable and gracious, and the repair was made efficiently. I am happy to recommend both the company and James for the quality of their service.
- Rick Kaplowitz
Palo Alto, CA
I want to thank Antonio his work on the repair of my roll up garage door He was efficient and communicate with me as to the process He cleaned up and let me know that all worked Thanks
- Kimo Hempstead
Palo Alto, CA
This is an outstanding company with exceptional service. From the very first point of contact to the completion of the job they are entirely professional. It’s not often you deal with a company that knows how to do business like Precision Door. I feel so lucky I found them when my garage door came crashing down. I first called the company that installed the door. They weren’t able to come out until the next day….so I called someone who sounded good. That was Precision. My appointment was swiftly set up for the same day. Confirmation was immediately sent by email and a time slot was given. The gentleman coming to repair my door, Paul Brinkman, called and let me know exactly when he would arrive. He was here exactly when he said. Paul saw the problem (which wasn’t straightforward) and readily thought through how to tackle it. He was totally professional and explained what he was going to do. I was amazed at how quickly and expertly he got the job done. In addition, he was very personable. It was like having a good neighbor over to help. Besides, Paul, as a cat lover, reached out to my kitty and my cat gave him his seal of approval by allowing Paul to hold him. Doesn’t get much better than that! Without hesitation, I would highly recommend Precision.
- Nina Bell
Palo Alto, CA
A job well done. The technician spent time explaining all the programing features of our new Lift Master garage door opener.
- Evan Economos
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Service Technician Team: Paul Brinkman
Palo Alto, CA
Thank you Precision! We had a five-star service today to repair our garage door opener. The technician was outstanding in every respect.
- Edmund Rumble
Palo Alto, CA
The company lives up to its name. One guy installed both a new door and opener in a day, and he aligned the door perfectly. A few weeks later as the weather changed and the house shifted, the door would no longer open as it started hitting the opener. Another technician came out and quickly adjusted it, but then decided to reinstall the opener higher up to ensure the door never hits the opener. I love how they do the right thing for the long run even if it took a few hours under warranty.
- John H
Palo Alto, CA
Paul the person that came out to our house was great. He explained everything he was going to do. Also how long it would take.
- Gail Enyeart
Palo Alto, CA
Empathetic courteous staff in office and field. Excellent personable technician who solved problem promptly. Thank you
- Edna Jamati
Palo Alto, CA
I highly recommend this company for any work that you need to do on your garage door. Their technician (Johnathan) is knowledgeable and performs the task and repair with precision and expertise. I tried other companies before but Precision is certainly whom I would go back to again and again for any tune ups or repairs. Very satisfied and please with the service.
- Henry Goh
Palo Alto, CA
Paulino did a terrific job. Would recommend your company
- Jennifer & toby Gottheiner
Palo Alto, CA
Jerry did an outstanding job of finding and fixing the root cause of the problem like a regular Sherlock Holmes. And did the repair (replaced worn out end bearing plates and adjusted the tracks) on the spot in a reasonable time for a reasonable price without trying to sell me anything extra. He worked like a master craftsman, skilled and professional at his work, and people like him make America great. In contrast, another Diamond Certified company (who should be sued and put out of business) had sent a man earlier that day who after a cursory look told me I needed to replace several major parts, without even bothering to investigate (e.g. "all double doors have two springs, you just have one" with no explanation why it had worked fine for 14 years that way) and wrote out a quote that was 4X higher!!
- Ghulam H
Palo Alto, CA
One of the overhead springs holding our garage door broke, with the car locked in. Jerry from Precision Garage Door arrived the *same day* I called within just a few hours and fixed the problem quickly by replacing both the broken spring and the other one. Jerry was extremely friendly, gave me options, and answered all my questions. Beyond just fixing the problem, Jerry exceeded my expectations by giving the garage door a quick lube and now it operates much quieter. He also replaced the J connector with a more compact one which gives my low-ceiling garage greater clearance -- a nice little upgrade that a professional eye may spot immediately, while I didn't even know it's a possibility. Overall, Jerry not only the problem, but he also made the garage door work even better than it did before it broke. The only reason I give 4 rather than 5 stars is that the repair was overall rather pricey, at $520 (for 2 springs and a few smaller parts). I suppose this is a company pricing policy rather than Jerry's, but I think this is on the higher end of the price range for such a repair.
- Satisfied Customer
Palo Alto, CA
Came on the same day, called 30 minutes ahead so I didn't have to hang around waiting. Fixed the problem quickly and serviced the door. Very happy with the work.
- Piero Pianetta
Palo Alto, CA
We called Precision about a problem with our garage door not closing at 3:30pm and they had someone at our house before 5pm the same day. Alex Kogan our technician was very responsible and professional in his assessment of the problem with our garage door. He took the time to explain to me what went wrong with the door and he was very careful to replace the springs (the problem with the door) with ones that would be appropriate for our heavy garage door. After the repair, Alex also made sure I understood what I need to do for maintenance on the door going forward to avoid the problem in the future. Great to have someone who cares so much about quality and a good customer experience. Thanks!!
- Ted Simonides
Product:
Palo Alto, CA
Precision door came early, did a great job, and were gone before I knew it. The installer was Gabriel. He explained everything, was not a hard sell, and professionally installed my new motor. I appreciate good service and received it from Precision door.
- Gloria Hom
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Door Installation Team : Gabriel Van Blake
Palo Alto, CA
We had our garage door repaired by Precision. The technician gave a a courtesy call 20 minutes before arriving and was prompt. Philip was knowledgeable, communicative and very thorough and efficient. The whole experience was pleasant and completely to our satisfaction. Would definitely recommend Precision for garage door repairs.
- Jake Brown
Palo Alto, CA
I chose Precision because most of my neighbors have had new garage doors installed by you. Also, you repaired my old garage door 4 or 5 years ago. Your installer was superb, he did a great job in a very short time, I'm very pleased with my new garage door. Thank you. Jean Wilcox
- Jean Wilcox
Palo Alto, CA
I called Precision because I couldn't open my garage door, and Gabriel came out within 90 minutes. He gave me a clear estimate of the work and the price and then he replaced the broken spring. He explained all his work to me and did a wonderful job! And he was friendly and nice as well. Definitely 5 stars for Gabriel and Precision.
- Katheryn Schmidt
Palo Alto, CA
Jerry showed up on time and diagnosed why our garage door wouldn’t open. There were 3 problems with how our door had been installed. He then fixed them quickly and we were up and running. He also educated me on how to better maintain the doors — I learned a lot — and as an extra bonus he pointed out a mistake in how our fence was installed (totally unrelated to the garage door) that I could fix. He really went above and beyond!
- Dave
Product:
Palo Alto, CA
Precision's technician did an excellent job at very short notice. I would certainly have them again and so would the members of my neighborhood who recommended Precision to me.
- Jean Wilcox
Palo Alto, CA
Jerry Parker is very professional. He is quick and knows what is doing.
- Han Chen
Product:
Palo Alto, CA
Josh Kinder came, knew exactly how to fix the broken garage door, and explained different problems he noticed regarding the safety of some older components. He quickly fixed everything. The service is excellent. I will call with any future garage door issues. We highly recommend this company. Excellent. Thank you.
- Very satisfied
Palo Alto, CA
Excellent service, competent, polite. Got the job done. 5 Stars
- Hilton Obenzinger
Product:
Palo Alto, CA
great work!
- Robert & sabrina Chen
Product:
Palo Alto, CA
A friend recommended Precision Door Service and I chose them because of their references. The technician was timely and friendly. He repaired my garage door with ease. Very satisfied with the services. Thank you!
- Bruno Weiser
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(408) 571-6699
(408) 571-6699(650) 815-7096
(650) 815-7096(650) 480-6099
(650) 480-6099(831) 824-4900
(831) 824-4900(408) 430-1400
(408) 430-1400Office: (408) 533-1120
2007 W Hedding Street
Suite 203
San Jose, CA 95128
Licenses
Contractor License#993539
If you are looking for service in the San Francisco area, please visit:
precisiondoorsanfrancisco.com/
If you are looking for service in the East Bay area, please visit:
precisiondooreastbay.com/
I called for an appointment and the dispatcher was kind and got me an appointment for the same day. She said Jose would call me 30 minutes before arrival. I got a call from Paulino during the designated time window and he was already at the house. So it looks like they switched technicians maybe for scheduling reasons. It turns out my garage opener was not broken as it was functioning there. But Paulino started telling me I should replace all these things (springs were too "small"), wheels on garage door needed to be replaced, pulley needed to be replaced, etc. Then he said, "You don't want to change the motor?" He went onto his iPad and started adding up all this stuff. The quote was over two grand. I felt as though as if he was just upselling me on a lot of stuff that I didn't need. I told him I didn't want to do all that stuff, so he took some items off and asked me if that price was ok. I said no, so he took more stuff off and asked if the price was ok. I said no, then he took more stuff off and said this is the bare minimum. At that point, I honestly didn't trust his recommendations. It felt like a pure sales job to try to maximize the items and services they sell to customers. He wasn't pushy at all, but he seemed to be in a hurry because it was his last call for the night. I politely declined everything and just paid the $69.95 service call fee, which was fine. I've dealt with service managers at all kinds of car dealerships (Toyota, Lexus, Audi, BMW, Subaru). This service call felt like I was at a Toyota dealership. They tell you that you need all these things and that your garage door will break or is too heavy for those springs and the garage opener. This might shock you, but we have a solid wood garage door that is very heavy. We have a LiftMaster garage door opener that is ORIGINAL from when the house was built. We have owned the house since 1990 and I personally repaired that LiftMaster once about 25 years ago when the motor stripped the plastic gear inside. It's never been repaired since. The only entry to the garage is through the garage door as it's a detached garage. So I kind of laughed when he wanted me to buy a new garage opener for $1,400. Overall, it's easy to get an appointment on the same day with these guys. I don't know if my technician tried to sell me all those things on his own or if they are encouraged to do so. I prefer it when you don't feel as though you are being upsold. Technician was nice though and he didn't seem pissed when I said I'll just pay for the service call. Your experience may vary, but that's my experience.
- Chris