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about Precision Garage Door in:
Gilroy, CA
Precision Garage Door of San Josehas received 28 reviews, averaging 4.79 Stars:
Gilroy, CA
Gilroy, CA
Garage door spring busted on a Saturday. I called the 800# and set up appointment. Paul called and arrived the same day and agreed upon on time.
- Bob Cooke
Gilroy, CA
Good job and glad we chose Precision Door to fix our door,and Paul Brinkman did a good job and was very courteous and helpful and professional. The person that answered the phone when I called and made the appointment was also very courteous and helpful also. Thank you for your help. Grant Chandler,
- Grant Chandler
Gilroy, CA
Best service by Paul Brinkman, technician.
- Van Le
Gilroy, CA
What can I say. They where on time, friendly, knew what they where doing. I felt for all the work they had to do the price was was good. Before work was started I was given three quotes. Before the young man left everything was cleaned up and he answered all our questions. Yes we would use them again.
- Darlene Robertson
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Service Technician Team: Joel Jaimez
Gilroy, CA
We chose Precision Garage Door of San Jose as they are local. We had our appointment the very next day. Our tech Antonio Mendoza arrived within the time frame quoted, he was very professional and informative about what we needed. He gave us three different quotes to help us decided what was best for us. He did an amazing job at installing our new motor and left our garage the exact same way he found it. I highly recommend Precision Garage Door of San Jose and Antonio.
- Michelle Maldonado
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Service Technician Team: Antonio Mendoza
Gilroy, CA
This is the second time we have had Precision install a garage door opener for us and both times we have been extremely happy. The first was to replace an old unit and the second time was to install one on a new workshop roll up door. Both times they arrived on time, were courteous, explained everything fully and completed the job in the time frame they promised. The staff both on the phone and in person were excellent.
- Bob Blackmer
Product:
Gilroy, CA
We just had our old garage door opener down on us and needed to get it replaced quickly. I did research on line looking at comments and reviews and took a chance on Precision. So glad we did. Mario was prompt, courteous and did an excellent job. As older customers we really appreciate how carefully and clearly he explained everything. We would definitely recommend Precision to anyone.
- Bob Blackmer
Product:
Gilroy, CA
Professionalism and prompt service from the initial call to the technician (Paulino M) completing the work was exceptional. Was impressed with the individual who answered the call (believe it was Melissa). She was very thorough and clear with her communications. She was professional in scheduling the service and ensuring all the details were correct. Excellent customer support, you are fortunate to have her on your team! Paulino M arrived ahead of schedule (same day of the initial call) and called when he was 20 minutes from arriving. Upon arrival Paulino was quick to ascertain the garage door failure (Torsion spring) and recommended replacing both springs and the Torsion Spring Center support precision bearings, which I agreed. He also made a recommendation to replace the door drums and a couple other wearing parts which I felt could wait and he didn’t pressure me. As for the pricing for the springs and bearing I was disappointed. I’ve owned a company for many years and understand how parts are marked up to cover a companies overhead costs. The highest quality springs on the market are less than half what we were charged and moderate quality springs are 1/3 the cost. As for the bearings, I was shocked to see the charge for the bearings, since I work with bearings. The markup was 4x and unjustified since most individuals are not familiar with this and would not question or investigate a realistic cost for this 2 Pack Garage Door Torsion Spring Center Support Precision Bearing. Overall, we received excellent, prompt, professional, and courteous service. Would have applied 5 stars, however the markup on replacement parts was excessive and disappointing. One final note, if anyone at Precision Door Service would like to disagree with my observations, I would be open to discussing this and make an amendment if proven incorrect.
- Bob Scarbrough
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Service Technician Team: Paulino M
Gilroy, CA
I called for a broken spring, and while the Tech. was polite and courteous, the flat rate pricing was excessive. I was quoted $ 1200 plus dollars for this simple repair. I decided not to do the work, and pay the service charge. I found another company who did the repair of 2 springs and 4 track rollers for $ 350.00 on a Sunday.
- Joseph Bargas
Gilroy, CA
I called, they showed up, my problem was fixed. Mario did a great job explaining what needed to be replaced. I will certainly do business with them again.
- Jon Tamada
Product:
Gilroy, CA
Your garage door installation and repair team are absolutely super! The field technician was fully prepared with parts, and tools and quite thorough in the repair of our door. Nicely done! Our door is back in action! Thank you for supporting us on such short notice! Regards Mark n Lettie
- Mark Paz
Gilroy, CA
Jerry arrived 20 minutes early. He replaced three springs & rollers, lubricated and adjusted my garage door in about 3 hours. Did a great job. Door slides quietly up and down. I recommend Precision Door and Jerry.
- Ubaldo Perez
Product:
Gilroy, CA
Great response time. arrived as scheduled. Did what I needed to have done however I am not sure what their 21 point inspection consists of. CAUTION be sure to print out and give to the technician your printed coupon for free service call found on their site before he starts billing you ( and I must admit it says so on their site however I forgot to bring it out and when I mentioned to him that I had it it was too late and he charged me the service call plus the other charges) I would of saved 25.00 and he would of just charged for the 99.00 labor) therefore I would say that I would recommend they ask before they start the billing if the customer has a coupon this would truly be customer service. In this case I should of followed instructions as per their web and therefore I would recommend them to other friends as the work was done according to my request.
- Al Pinheiro
Gilroy, CA
We had a problem with the sensor on one of our garage doors. Mike corrected the issues. We received excellent customer service!! This is the second time we have used Precision. Thank you!1
- Lisa Bloch
Gilroy, CA
I called to have my garage door open. Unfortunately, the next availability was for the following day. My technician was Blake Zuniga. When he arrived in my home, he was very kind and friendly. He assessed my garage door. He gave me some options and asked which one I would like to do. Since, the company does not carry Wayne Dalton brand, Blake provided me some other brands they the company provides. Since getting a whole new garage was costly, he made every effort to repair my garage as best as he can. He took his time and was very patient. At the end of his work, I was more than satisfied with his repair. I highly recommend Blake and this company to everyone! Thank you...
- Junrel Sumagang
Gilroy, CA
I was very happy with the service performed by Precision and especially happy with the technician, James Walker, who went above and beyond to repair our door. We had tried another company first and they gave us the run around for 6 days, cancelling 3 times on us. I called Precision garage doors on a Sunday and James replaced not only the springs but the motor as well, showing up only a few hours after our call. I highly recommend this company. Very professional.
- Christopher Paul
Product:
Gilroy, CA
James was prompt and courteous. He took the time to explain the problem with our garage door and presented options for solutions. I would highly recommend Precision Door Service
- Ryan Ron & julie
Product:
Gilroy, CA
Very professional team. Quality work.
- Fred Zarghami
Product:
Gilroy, CA
Springs replaced on garage door. Price was identical to what was quoted over phone. Repair person Chad was very professional and courteous and completed the work much quicker than I expected.
- JRH
Product:
Gilroy, CA
Had a little problem to start but they took care of me very promptly and professionally.
- Ellen O.
Ellen, Thank you for your business. We do make mistake sometimes but we always fix things and get them right for you.
Product:
Gilroy, CA
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- Anna Browning
Gilroy, CA
Fast, helpful and explained everything well. He was very friendly and courteous! It was such a breath of fresh air.
- Dim Mcmonus
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Service Technician Team: Paulino M
Gilroy, CA
Very professional technician for completing our garage door repair. All questions answered and instructions explained. Coupon honored. Would highly recommend this Diamond certified company in the future to our friends and family.
- Joanne Keohane
Product:
Gilroy, CA
Called Precision Garage Door because liked that they were Diamond Certified. The technician was obviously very experienced and did quality work. Happy to recommend Precision to friends and neighbors.
- Lionel Mattos
Product:
Gilroy, CA
Whole experience was professional. Girl on the phone, email confirming appointment time, call ahead to tell me when to expect Mike the technician to arrive, Mike's work and demeanor and email after asking how was the service was smooth. Nice work, Mike and Precision Garage Door!
- Terrell Worthy
Product:
Gilroy, CA
Paulino was on time and obviously was very smart and experienced in fixing garage door and garage door motors. He had all the right parts on his truck and was very quick to diagnose and fix the problem. 100% great service.
- Robert Fryieor
Robert, So happy that you called us and are very happy with our work. Thank you for taking the time to review Paulino's work. Hope you have a great fall.
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Service Technician Team: Paulino M
Gilroy, CA
Mike was professional and courteous in fixing my garage door and opener. Thank you.
- Brian Lavants
Product:
(408) 571-6699
(408) 571-6699(650) 815-7096
(650) 815-7096(650) 480-6099
(650) 480-6099(831) 824-4900
(831) 824-4900(408) 430-1400
(408) 430-1400Office: (408) 533-1120
2007 W Hedding Street
Suite 203
San Jose, CA 95128
Licenses
Contractor License#993539
If you are looking for service in the San Francisco area, please visit:
precisiondoorsanfrancisco.com/
If you are looking for service in the East Bay area, please visit:
precisiondooreastbay.com/
Paul helped us out in a pinch - arriving quickly despite it being late on a Friday night. Paul was courteous, helpful, and pointed out several issues with our door that we had not noticed before. We felt like Paul was looking out for us. He completed the repair quickly and was very professional. We would call Precision again! Highly recommend!
- Roz Alves