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about Precision Garage Door in:
San Jose, CA
Precision Garage Door of San Josehas received 630 reviews, averaging 4.81 Stars:
San Jose, CA
San Jose, CA
This is the worst experience I have had. If I could give 0 stars I would. I had Precision Garage Door install my garage door. It was quite expensive but I agreed to proceed because the company is advertised as family owned. Now that the battery had to be replaced, I was prepared to do it myself. But when I tried to open the battery box, it looked like the screw had been stripped, probably when it was installed. I was really concerned so I called Precision Garage Door. The woman I spoke to said it would be 50% off $69.95 and that a worker would contact me. Later in the afternoon, I received a telephone call on my landline (which is not my primary line). The worker said he called me 6 times on my cell phone (he did not) and then indicated it would be $200+ a service fee to open the box and put in a battery! He then said I could do it myself by purchasing a Milwaukee 1/4 inch drive to take care of an issue that was caused by the original installer. To add to everything else, he then said he would message me a picture (he did not). If anyone asks me if I could recommend a garage door firm, it certainly will NOT be Precision Garage Door.
- Kenneth Entin
San Jose, CA
Responded fast fixed my garage door to open again.
- Patricia Hammond
San Jose, CA
Charged me $283 to adjust the spring tension on my garage door, that took him no more than 5 minutes. He spent the most time trying to get me to replace the door wheels and install a new opener, even though they were working fine! I had used Precision to replace my door springs in 2021, I will seek garage door services elsewhere.
- Dodd Portman
San Jose, CA
The Technician is very thorough.
- Josephine Alexander
San Jose, CA
Excellent service. Very fast. Will use them again.
- Kirk Matsuyama
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San Jose, CA
A trustworthy company. If there is a problem, someone will come to service quickly, and the technicians who do the service are very friendly.
- Siou-ming Chu
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Service Technician Team: David Lopez
San Jose, CA
Ads and reputation
- Ron Stegeman
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San Jose, CA
I chose Precision Door because I had used them in the past. Your employee Paul Brinkman installed a new opener. He was professional, efficient, and a credit to your company.
- Richard Day
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Service Technician Team: Paul Brinkman
San Jose, CA
Mr. Singh, Your Mission statement true to it's core/ Write a review. Philip Nguyen explained how outdated our unit was and pretty much determined we fell under a obsolescence condition. Philip was to us was very courteous and professional asking do you have any questions for me..Good follow up. Personally I posted 30 plus years in the Hi-Tech world and I kinda know people. Simply Philip Nguyen is a Asset to Precision and it's future! and yes he Help us two years so it good to see a friendly face. Sincerely Robert
- Robert Rodriguez
San Jose, CA
Called today and scheduled appt for same day. Installed keypad and garage door needed lubrication. Raul is an excellent technician.
- Martha Jones
San Jose, CA
Spring popped on my garage door after 10 years of use. Paul arrived on time and was able to provide 3 options/estimates for the repair/upgrade to my garage door. After I chose one, he proceeded to do the repair to my complete satisfaction. He also made suggestions for proper maintenance. He was friendly and very professional. Highly recommend him and Precision Garage
- Victor M.
San Jose, CA
Fast and complete service! I really appreciate great help, and I sure got that today.
- Stephanie Angeli
San Jose, CA
Philip is a very knowledgaeable and well experineced person. The whole experience was very pleasant. Precision GDS is very lucky to have an employee like him. Honest and true to his skills.
- Peter Romero
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Service Technician Team: Phillip Nguyen
San Jose, CA
Service technician is professional and he was constrained per company policy on parts pricing. There is huge mark up for the price of parts to 10x. I am surprised bearings cost $303 + tax for torsion tubes when the cost for a pair with mounting with highest quality is just under $20. This is a rip off, anyone can replace those within 30 mins with ease. I don't doubt the service quality but parts markup is 10x which is huge and will refrain from these services with your company period. Spring cost is $300 per spring is rip off, I am surprised are you offering a part which is military standard like what is done in parts for space crafts and just offering only 30K cycles which is highest standard for residential garages currently. I will refrain from your company, and regret have to get service from your company and had been ripped off. I will give caution to senior citizens where with friendly technicians will be taken for a good time ride with huge $$$ drain for a simple service. I give a high rating for your technicians professional work despite being ripped off with over $1110.00 for a simple service.
- Chandra Sankar
San Jose, CA
The technician that serviced our garage door was Paul Brinkman. He upgraded our obsolete LiftMaster garage door opener with a new model, complete with wall control panel, sensors, new quiet rollers, keyless entry, remotes and basic operation, and training on new technology and safety features. He was friendly, professional and efficient throughout installation. He did an excellent job, represented the company well and I recommend him based on his working knowledge, skills and customer service.
- Maria Tanori
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Service Technician Team: Paul Brinkman
San Jose, CA
The service was okay, the spring was rewound (no new parts) and the door was put back on the tracks What I did not like was the pushy service to spend 2k+ on replacing a perfectly good door. The tech kept telling me this will fail soon and said good luck when leaving. I don't need nylon wheels etc. which he was trying to sell me. The servicing also did not do any maintenance on the track or gears by adding grease etc. When I replaced the capacitor for maintenance, I also checked the gears, and they were dry, so I added grease myself. The kicker was that the door did come off the rails a month or 2 later. The cause was not the door rather the rails that was not tightened to the wall after it was loosened to adjust. I put the door back and tightened the screws to the wall. All is good now.
- Clifford Veltenaar
San Jose, CA
Thank you Raul Duenas for fixing our garage.
- Terry Jagouini
San Jose, CA
We needed a new bottom seal. Precision Garage Door Service was great to work with. They were able to get us an early appointment. Raul Duenas was a great technician, very friendly, knowledgeable, and neat and clean.
- Alvin Good
San Jose, CA
Quick response and great service. Alejandro presented all options and did the work quickly and efficiently.
- Allison Redington
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Service Technician Team: Raul Duenas
San Jose, CA
Great service done. I called in the morning. The job done in the afternoon at the same day. She told me the estimated fee when I made an appointment on phone. It's good. The technician provided estimations with three options from minimum, better to best and the prices for each option. It's clear without any hiden price. The problem solved after service was done. I thinks the technician is Armando who did good job for me. Thanks !
- Kenan Yu
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Service Technician Team: Raul Duenas
San Jose, CA
Precision Garage Door technician, Paul Brinkman, arrived on time. He was very patient explaining the problem to me. As my garage door was 12 years old. The torsion spring was broken and needed to be replaced; so were the bearings. The rollers need to be upgraded. He did all that and fine tuned the garage door operation in an hour or so, and all by himself. He was very courteous and professional. I shall highly recommend Precision Garage Door and Paul's service to my family and friends. Pat Wong
- Pat Wong
San Jose, CA
Brandon performed a good job
- Carlito De mesa
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Service Technician Team: Brandon Brooks
San Jose, CA
My very old garage door opener finally quit working. I was pretty sure the opener was not fixable plus it was 26 years old & had not been working properly for months. After reading the advertisements in the paper & seeing the commercials on TV. I decided to call Precision for an appointment. I was sure I needed a new garage door opener but I also wanted to get an evaluation on how to bring my garage door into the 21st century. I made an appointment online for Monday 7/15 between 8am-12noon. Brandon called me at 9:00am & told me he was on the way to my house. Brandon Brooks arrived at 9:30. He was friendly, courteous, & professional. He evaluated my situation and explained what needed to be done. He gave me a fair price so I agreed to have him do the suggested work. Brandon started working immediately--2 1/2 hours later the job was fully done. New garage door opener, new key pads, new remotes, & more. The garage door works fantastic now! A big thanks to "5 star" Brandon Brooks! Brandon was very personable & easy to talk to through-out the installation. I had an excellent experience with Precision, and highly recommend technician Brandon Brooks.
- Robert Crabtree
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Service Technician Team: Brandon Brooks
San Jose, CA
Raul arrived at the designated time and solved my problem pronto, saving me hundreds of dollars by not selling me a new door opener which was not needed. I appreciate the honesty!
- Diane Delbridge
San Jose, CA
5 stars
- Paramjeet Singh
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Service Technician Team: Paul Brinkman
San Jose, CA
Great, prompt service. A company I can have confidence in!
- Shirley Anderson
San Jose, CA
Excellent customer service throughout entire process. Scheduling service was easy, and the technician (Joel) reached out to let me know when he was on his way. Tech did not try to up-sell, simply showed and explained the issue(s) with my door and opener. Joel was able to provide a price on the spot and once I agreed he repaired my door and installed a new opener on the spot. Joel did quality work and even made a few minor modification at my request. Great experience from beginning to end. I will definitely recommend to family, friends, and neighbors.
- Chuck Major
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Service Technician Team: Joel Jaimez
San Jose, CA
Paul B thank you so much! Knowledgeable, quick, precise, friendly. Great experience thank you for sending him.
- Devin Rivera
San Jose, CA
Joel was very helpful and explained what needed to be done and why. He also explained how to maintain the garage door hinges, springs, etc.
- Mucio Trejo
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Service Technician Team: Joel Jaimez
(408) 571-6699
(408) 571-6699(650) 815-7096
(650) 815-7096(650) 480-6099
(650) 480-6099(831) 824-4900
(831) 824-4900(408) 430-1400
(408) 430-1400Office: (408) 533-1120
2007 W Hedding Street
Suite 203
San Jose, CA 95128
Licenses
Contractor License#993539
If you are looking for service in the San Francisco area, please visit:
precisiondoorsanfrancisco.com/
If you are looking for service in the East Bay area, please visit:
precisiondooreastbay.com/
Thank you so much for immediate response when I called and the same day service! I had a long neglected garage door that after power was shut off, caused me to pull the dreaded red rope. No reconnect lead to me calling and by 4 hours later, it was fixed. Appreciated the lesson on lubrication (video recorded so I can recall to do it yearly).
- C. Reid