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Read what people are saying
about Precision Garage Door

Precision Garage Door of San Jose
has received 1141 reviews, averaging 4.88 Stars:
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

First, I was assigned to the technician James. I was told he would be to my residence between 4 pm to 6 pm. However, he would call 20 to 30 minutes before to announce his arrival. At 10 minutes to 6 I had not heard from James. I called the office and they called and texted James for location and ETA. I was told I should hear from him soon. Another hour passed so I called the office again. Once again I informed the staff NO contact from James. They again reached out to James who allegedly texted back stating he would arrive in 15 minutes. Ten minutes later I get a call from Alex, another technician stating he would be here within 25 minutes. He tried to diagnose the problem over the phone but wasn't able. Upon his arrival, Alex was able to determine the cause and correct the problem. Whether the sensors wore out or damaged from a power surge, our power was out for about 2 hours, is suspect. Regardless, Alex was professional and knowledgeable. He actually saved the company from a less than favorable review which I was prepared to write. The company needs to have the call center be upfront and not tell clients they spoke to the tech., when in fact is was more likely they were making other arrangements. I could accept that rather than be told they communicated with James and I subsequently receive a call from Alex. Let Alex know his service saved the company from receiving a less than favorable rating. It went from what I was prepared to give, a two, to a four. I could not give a 5 due to the earlier problem with James.
Terry Woo
Service Provided:
Garage Door Opener Repair
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Jerry did an outstanding job of finding and fixing the root cause of the problem like a regular Sherlock Holmes. And did the repair (replaced worn out end bearing plates and adjusted the tracks) on the spot in a reasonable time for a reasonable price without trying to sell me anything extra. He worked like a master craftsman, skilled and professional at his work, and people like him make America great. In contrast, another Diamond Certified company (who should be sued and put out of business) had sent a man earlier that day who after a cursory look told me I needed to replace several major parts, without even bothering to investigate (e.g. "all double doors have two springs, you just have one" with no explanation why it had worked fine for 14 years that way) and wrote out a quote that was 4X higher!!
Ghulam H
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Jerry did an amazing job. Thoroughly checked out our garage door to make sure all was 100%.
Karen Deparini
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great service.
Saad Sweilem
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Alex was very professional and explained what needed to be done for my garage door to be aligned properly. His service was prompt and efficient. Will definitely go with them again for any service or parts for my garage door. Thank you for your service!
James Deruna
Service Provided:
Garage Door Repair
Product:
Cables
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Jerry was very professional, friendly and knew right away what needed to be done to fix my problem. He explained everything he was doing and my problem has been fixed. Highly recommend Overheard Garage Precision Door Service to fix your Garage Door problems.
Bill Anderson
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very professional and thorough service, our tech was scheduled to arrive in the afternoon, same day. We received a call notifying that he may be able to arrive a little early. Received another call shortly after saying it'll be a little bit later due to being rerouted, many techs won't even bother to notify you they'll just show up late. Arrived on site, gave an opinion on what was required to complete the job as expected, discussed additional options to improve the performance of the system. Not a quick and easy job due to the the door being installed poorly by the prior techs, but it was dialed in and running smooth before you knew it on a Sunday afternoon. Thx
James Harris
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great customer service!! I tried the original door installer to repair my broken lift spring, but they didn't call me back for almost a day, so I called your company. Fast and responsive service...on a very hot Saturday! Jerry called me when he was 20 mins out, showed up on time within the service window, was very nice and thorough, and made this whole experience easy to deal with. Thanks for running such a great company!
Don Edgar
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great job!!!!
Inna Davy
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Service guy, Mario did a great job! He has great people skills and professional customer service. Overall he did a great job!
Alex Cardenas
Service Provided:
Install Garage Doors
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent service, responsive and knowledgeable. Thanks for fixing our issues with a fabulous new garage door opener...no more, no less!
Lisa Paul
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Josh (tech) did a job on explaining the worked he did , very detailed, fast and friendly. Good job.
Grace Baluyot
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

It is good and prompt service for my garage door. But the price is high too. Hope this company can give more discount for return customer.
Jing Lao
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Mike came out gave us a quote was a great guy and very professional he advised of a time frame and door was ready about two weeks sooner and Sara from the office called to set up the install time the crew showed up very professional and they worked fast cleaned up did a fantastic job. I would recommend these guys to all my friends and family. Thank you Precision for your great service
Danny Zuger
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Had my garage door serviced today, a job well done! My service professional was Mario he was courteous and very professional and job was done in timely manner, would use services again if needed and also would recommend.
Richard Rodriguez
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent service! Josh K. had the problem figured out in no time and had my garage door back in working order.
Bayley Mah
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent service and your installer explained everything very thoroughly. Thanks!
Donald Madrid
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

They arrived door within an hour. They had to replace the motor and gave two extra remotes. They also lubricated the door. This only took 2.5 hours.
Linda Fleming
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

couldn't have asked for better service. your man Larry was right on time, wearing his mask. he answered all my question that i had, and after a short time, diagnosed the problem. i will certainly will recommend your company and Larry. thank you, dan rainieri
Dan Rainieri
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great service! Fast and courteous workers! Thanks to Moses and Solomon!
Kathleen Gomes
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

My garage door was jammed in the open position and would not budge and it was 1:55PM here on Thursday 6/25. I called Precision Garage Door Repair and Priscilla answered the phone. I told here I was in a jackpot because I could not close the door (even the manual latch would not work) and I was facing the possibility the door would be stuck open overnight. She was so sweet and said not to worry, a technician would show up between 4-6PM today. Technician Jerry Parker called me at 2:30PM and said he'd be here at 2:45PM. I could not have had a better technician. Jerry immediately fixed the problem and did a normal service call that tuned up both of my doors so they now work better than ever. He also "coached me up" so I'm much more knowledgable about my equipment. ???????????????????? across the board for this outstanding service organization !!
Tom Gersey
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I called Precision due to seeing their commercials on TV recently. When my roll-up door spring broke I figured I would give them a try. I called in the morning and the technician who came out was James Walker. He called to let me know he was on his way. Arrived when he said he would and was friendly. He got right to work. I needed two new springs and three bearings. I'm really not sure if these technicians mind being "watched" while they are working, but I watched James the entire time mainly out of curiosity. I must say, James knew his stuff. He worked fast, but safely, and had my entire job done in just about one hour. He told me he was a trainer for the "new guys" and it was obvious why. He is damn good at what he does and when you watch him work it is obvious. My only concern was the cost of the bearings. $125 each (x's 3) seemed a bit too high as they are nothing special. I can't imagine the cost is very high on them. Even still, I was happy my door was fixed and paid the bill without hesitation. I would definitely consider using Precision in the future. Thanks guys!
Tim Stephens
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Mario was outstanding! He called in advance of his arrival, was very personable and knowledgeable and did a great job assessing and then repairing our garage door.
Jeanne R
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Diamond Certified, Angie’s List, BBB and local support were the reasons I selected Precision Garage Door. Tina did a great job in following up with my wife and I and our installer was prompt, efficient and cleaned up after the installation. Also a great job!
William Class
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We found you through a Google search for local garage door repair companies. We had a previous repair done by a smaller company out of Morgan Hill, and weren't very satisfied with the price or the work done. We are very satisfied by the repair done by Brandon from your company, and appreciate his advice about the issues with our garage door (we are renting, so the damage is all pre-existing). He did a great job fixing the current issue and tuning the door up, and we will recommend your company to our landlord for the long-term replacement and service on this garage door. BTW, your phone lines did not work very well for trying to make contact to schedule an appointment. Perhaps because of the COVID issues and limited phone answering resources (Brandon did mention that you are super busy right now when I asked). I found your website's Chat option to work much better, and that's how I made the same-day appointment for service. Thank you very much.
Mike Berke
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I called for a broken spring, and while the Tech. was polite and courteous, the flat rate pricing was excessive. I was quoted $ 1200 plus dollars for this simple repair. I decided not to do the work, and pay the service charge. I found another company who did the repair of 2 springs and 4 track rollers for $ 350.00 on a Sunday.
Joseph Bargas
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Jerry did an excellent job installing our new garage door opener and springs. My husband, who is a very detail-oriented engineer, was impressed with Jerry's technical knowledge and the careful, aligned way he did the wiring.
Kathryn Kay
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Awful service. You're a price gouging company.
Glenn Weyhausen
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent service, from making the reservation to confirming the time the technician would be here to the efficient and informative repair. The technician was polite, helpful, and ensured I knew what he was doing in advance as well as how to maintain my garage door going forward. All this for a reasonable price! Highly recommend
Linda Souva
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Thank you Amario for fixing our garage door. He was on time, polite, wore gloves and a mask. He was able to quote the damage for repairs and it was a very fair price. He was able to fix it in about 20 or 30 mins in 91 degree heat- it was way hotter in the garage. He was just so pleasant and listened to the problem and relayed a situation that made sense. He was also able to reinforce the hardware to make our door more secure and I think safer. We have two cats and two kids. Safety is so important to me- nevermind I squished the door on an empty wagon. At least I know who will do a great job!!
Amanda Fein-tower
Service Provided:
Garage Door Repair
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