Garage Door Repair in Saratoga, CA

Nick Porter

Easy online booking and Paul fixed the broken door seal a few hours after I booked the appt online. Easy five star service

Cecilia Colombetti

Soukie Sing was excellent. He took the time to show me how to set everything up, installed keypad, serviced the door, etc. Great communicator and super helpful.

Chyifeng Ding

Paul came to fix my garage door spring and he is very knowledgeable and replaced springs, bearing, rollers. I have updated this review after finding an issue. He removed one of the Genie cable keeper (unique to wall mount opener unit) to reduce noise and said it is not needed at all. But this potentially put a time bomb to garage door because the nature of wall mount unit, which drives directly from the bar instead of door. The cable keeper tightened the cable during closing the door to help pull the door down. This is not needed for belt type of opener at all. Contact Precision Garage Door to ask Paul to return the cable keeper and sent text to him as well. No response. I am disappointed after paying $1590 and I have to buy replacement from Genie for additional $40 and the time wasted to address this issue. I also found a gap between door and frame on upper left was introduced after the repair.

Renee

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I had Precision Door Service come out to fix my garage door after it suddenly stopped working. The technician was courteous, arrived on time, and quickly diagnosed the issue: a broken torsion spring and a wobbly roller. He initially quoted me nearly $1,500 to replace both torsion springs, the ball bearing, and all the rollers. That seemed high, especially since only one roller was wobbly. When I mentioned I was getting multiple estimates, he waived the service fee and gave me a revised quote for just replacing the two springs and one ball bearing — which I accepted. The final total was $779.85. The garage door now works well, and the technician did a professional job. However, I was surprised that the parts warranty was only 1 year, especially for premium powder-coated springs. Most companies offer 3–5 years for similar components, often at lower prices. While I appreciate the quick service, I’d recommend getting a second quote before committing. A longer warranty and more transparency upfront would have made this a 5-star experience.

John Capek

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Service was prof3essional, on time and the result is working perfectly.

Marketa Spiro

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

very satisfied Thansk Mrs Spiro

Judy Yu

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our garage door's spring all of sudden broken and it's on a Sunday. Paul came and explain what happened and offer different solutions. Paul is very knowledgeable and patiently explain whatever the questions I have. Great service, thanks Paul.

Min Lim

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The company is great and trustable. I had them install a new garage door and had services a few times. They already did great jobs in timely manner. The technicians were very knowledgeable and kind as well. I am very satisfied.

Kevin Chang

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Dave is an excellent, courteous, and professional technician. A++

Rich Walker

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent Service. Called late on Sunday and scheduled service for Monday. Showed up on time. The serviceman, Paul Brinkman, was professional, polite and informative on my choices. The Service was performed in good time and quality. Recommend and will use them again.

Barathi Sethuraman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Professional service from the moment I gave them a call on a weekend. Someone responded to my call right away and set up an appointment within a few days. The serviceman showed up at the time of the appointment, told us what issues we had with our garage doors and the cost, and fixed them right away.

Martha & Victor Saldania

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Paul Brinkman was our service tech. He did a wonderful job, and explained everything in detail, and made suggestions on how to better make use of our product. He was very patient, knowledgable, and personable. Thank you for your great service!

Kenneth Schulz

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Everything completed as promised. Same day service! New rollers, springs, cable, and opener. All previous equipment was 16 years old. New equipment extremely quiet.

Iris Chao

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Had the same guy for 3 appointments. His knowledge was average. His attitude was dismissive and condescending. He had no idea how to work MyQ which is a selling point to the garage motor I bought. He literally said "you're on your own" and wouldn't answer a single question. Next time I will go with a different company.

Peter Thomas

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Paul is a true pro ... He assessed the problem ,quoted the job and got it done in record time .

Joey Vaudagna

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our technician was prompt, polite, and professional. He answered all our questions in a cheerful, friendly manner. Unfortunately, I can’t remember his name. He was here on Nov 15th at 8:00sm.He was terrific!

David Roman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Paul was very competent and professional. Turned up right on time, diagnosed the problems and was able to fix everything with parts in the truck.

Judith Simpson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Quick service (around 45 minutes), and Sheridan gave us 2 choices for repair of the garage door. We chose to save the replacement of cables until the next service. I found Precision Door Services in a 2019 Diamond Certified Directory. The company was not listed in the Buy Local phone book for Campbell, Los Gatos, & Saratoga.

Edward Panelli

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Paul Brinkmanship did an outstanding job on a difficult task.

Frank Collins

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our doors spring broke. We called and had Gabriel at the house in less than 2 hours! He was professional, courteous, and did a great job! I would definitely refer Precision Door Service to friends and neighbors.

Janet Fontenot

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My garage door stopped working halfway closed/open and it was getting late in the afternoon. I did not want to leave it that way overnight. Precision Garage Door sent Paul B. to fix the problem. He was very knowledgeable and pleasant to work with. He promptly replaced the cables and got the door working. I was pleased with the great service.

David Yen

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I called around 4:30 pm on Tuesday when my garage door couldn't be opened. I was told all Precision techs were booked and got scheduled for Jerry to arrive at 12:30-4:30 pm next day. Jerry did call around 1 pm and said he was with another customer and gave me an updated arrival time between 2:30 and 3:00 pm. Around 3:10 pm Mario whose picture was not even on the website called and told me he's coming instead around 4 pm. He showed up 5 minutes to four. Up to now, not quite that great. I was, however, quite impressed with Mario's professional skill. He very quickly identified the problem - the spring was broken. He also suggested roller replacements for better performance. After I agreed to the detailed quote he showed me, he patiently replaced the springs and the rollers. He even helped re-locate the locking mechanism so I now can lock the garage door. Finally he spray-lubricated all the moving parts of the garage door. He was very polite, knowledgeable, and neat.

Peter Zu

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Would you like to pay $50.00 for someone coming down to tell the quote and not taking their service ? This is what Precision business model does. I got a spring broken and call Precision. One guy came in and tried to convince me that I need to replace everything for $2300+ in total. The same garage door opener is ~300 from Homedepot and they charge ~800. The spring price is ~400 while I got it done at $309 from other company. By the time I have to let Precision's guy go, I realized that I had to pay them $50.00 for their doing nothing but coming down to give me a quote. If you are going to have their business anyway, why do you waste time on reading the reviews here ? If you are just looking for possibilities to have Precision's service, DO NOT CALL them at all !!! Keep in mind that is $50.00 call to get a quote only.

Joe Wherry

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Blake called to confirm he was his way and was very courteous when he arrived. He quickly resolved our garage door problem and gave me recommendations for use of the door and opener. He then lubricated the hinges and the belt system of the opener. When we need service again, we will gladly ask for Blake!

John H.

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technician named John arrived on time, carefully reviewed options with me, and promptly went to work and got the job done professionally. New door opener works great.

Irma Jean Crouch

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My garage door was shut and wouldn't open, with my car inside. I phoned Precision and an employee came very quickly and completely replaced all the hardware, which was 25 years old. I was scarcely inconvenienced at all.

Mr Curry

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Paulino did an excellent job. He was right on time and we felt that he repaired our garage door opener without trying to sell us parts that we did not need. He gave us several options with their pros and cons. We highly recommend Precision Door Service.

Douglas N.

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My garage door did not open, rail broke loose and cars were trapped. I called Precision Door Service and received same day service. The technician was professional and offered some options for the repair of my garage door. I'm very happy!!

Tunc Doluca

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician was on time and quickly repaired my garage door. He cleaned up after the job was finished and provided courteous service. Precision Door Service honored my warranty. What else can one ask for?

sue dykes

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great job thank you Paulino for fixing our garage door.