Review:

Came early in the morning, around 8:30 and made repairs within half an hour! Price also was reasonable and really great and kind service. Thank you so much!

Review:

Quick service - I called in at 1pm and got an appointment for 3-7pm. James and Daniel were there shortly after 3pm. They were thorough and courteous. Since my door was over 20 years old, in addition to replacing the springs they replaced the cables and added a stiffener to the top panel.

Review:

A receipt was never emailed only this survey. Good technician, but bad business systems, no email receipt, had to call to get one, appointment originally set for April 30 between 12:30 and 4:30. Noone showed up. When I called they said the receptionist never set up the appointment since I didn't finalize the call. Not true, I stated OK when she said the time, she didn't ask for any more info, said nothing so I hung up. Technicians are very good, systems, or management seems to be problematic.

Review:

Prompt, professional, & knowledgable. with fair feess

Review:

This is a follow-up to my last review . Pat Prendergast contacted me to discuss my negative review of Precision Door. He was genuinely concerned about the service I received & wanted to make it right by me. We discussed the situation & came to a conclusion which exceeded my expectations. Pat’s immediate response, understanding & quick resolution has caused me to regret my initial review. I will refer anyone I know interested in Garage door work or replacement to Precision Door with confidence ! Sincerely , Craig Pollak

Mr. Pollak, I am glad we had a chance to speak. Sorry for the confusion. Happy to that you are now completely satisfied. Your door should work great for a long time! It is our pleasure to serve you.

Review:

Thank you for a job well done! An exciting early morning for us- upon my husband‘s departure for work shortly before 7 AM, the garage door popped out of it‘s guide rails and tore some of the brackets away from the garage frame, twisted the rails and making for a lop-sided hanging door that would no longer budge nor close. Needless to say, unsettling if you can’t lock or leave your home! By 7:30AM I had made the appointment with Priscilla for same day service. Gabriel, our technician, called ahead and showed up as promised, assessed the damage ( one of the sorings had broken and caused things to jump out of the rails). The technician gave me 2 options, afterwhich he proceeded to replace the broken spring(s) , center bearing etc. Before noon our garage door was back to functioning as it should, including it’s glass panels still intact and in place, all joints and the main track freshly lubed as well as the alarm system still talking to the base.... Appreciated the clear options, the dialogue on eye level and not being up-sold something we did not need or budget for! Way to go- can only recommend the company and Gabriel was spot on, knowledgeable and courteous- MUCH OBLIGED!

Review:

Mike was on time, very sweet and respectful. He was clean and neat. Very Professional. Mike repaired my door ASAP. It was refreshing to have such great service people. Thanks Mike

Review:

Excellent work, good price, done when promised.

Review:

Ken arrived within the specified time window - he was very polite and courteous. He replaced both torsion springs in our Martin up and over garage door and adjusted the tension to balance the door. It took much less time than I thought it would and he was careful, tidy and, most of all, very professional. Highly recommended.

Review:

The technician you sent over was very personable and knowledgeable. He quickly diagnosed the problem and had it fixed in ten minutes. We truly appreciated his efforts. We hope we don't need to call you soon, but if we do, we certainly will call you again. Thank you so much! Yours truly, Nancy Ashizawa

Review:

There was a communication barrier between us.He either didn't understand what I was saying or didn't care.His main focus was to sell me something that I didn't think I needed.When I asked him why I needed it, he tried to change the subject.He felt totally untrustworthy to me, which is why I declined to have any additional work done.

Review:

Mario and Blake were professional and explained my options to me. I called at 10 am and they were here by noon.

Review:

The service given by this company was outstanding, they stand head and shoulders above the competition in San Jose.

Review:

The technician was prompt and professional as well as pleasant!! He went about his work efficiently and explained what he was doing...I felt extremely relieved and was very satisfied with the service delivered. I recommended Precision Garage Door Service to a friend...thank you!!

Review:

I had asked for a few things in the appointment I made: to help me close my garage door and for a price quote for a new door entirely as the one I currently have is shot. I was excited to have someone come out because it was a safety issue with my door being partially open and I definitely couldn't close it on my own. The woman I spoke to was amazing and helped me immensely. She understood the urgency of my request and got someone over the same day. She said the service to close the garage would be $49.95 but that was half off $24.95 (give or take a few pennies)..... YES! I thought that was a great price considering another company wanted to charge me $65.00. Unfortunately, that's when my great experience ended. The tech who came out to service my garage door and quote me on a new one tried to make me feel as though he was giving me all these great deals. "This is what I'm going to do for you." and so on and so on. My entire appt was like this. The more he talked the more shut down I became. I'm a woman, after all, I'm likely pretty stupid. He quoted me just under $3400.00 for a new door. I told him I couldn't afford that and wanted to look at something cheaper. My request went on deaf ears. He wasn't looking after my best interest but rather he just wanted to push a sale and when I told him I need to get other estimates he wasn't happy. My service fee went from $24.95 to $249.00. WHAT? To shut my garage door? He said if I purchased the door the service would be FREE. Now I'm pissed and want him out of my house. What a huge disappointment with my experience, especially since you are family owned and diamond certified. The end result. The tech was able to shut my door and didn't charge me. I'm not too sure why, but I thanked him and he was on his way. He definitely wasn't happy when he left. He looked more annoyed with me because I didn't order the door.

Review:

Great service! From the initial phone call to schedule, the installation of our new opener, remotes, and key pad, our service tech Gabriel couldn’t have done a better job. Courteous, informative and always professional! Very happy we called Precision Doors-San Jose. Thank you all.

Review:

Prior to selecting your company, we had 3 other garage door operators work on our past problems. Took a chance with Precision based on the Diamond Certified Directory and we never regretted it. Your Technician Gabriel needs to be complimented for immediately correcting the problem and spending time explaining the mechanics of the garage door. We're glad to discover a great company & will not hesitate to use & recommend your service to others. Our rating -- 5 Stars! Keep Gabriel in the San Jose Area!

Review:

5 star rating excellent service by your technician he came early and promptly, performed the repair and was very precise and honest about everything. So happy I found your company

Review:

Mario, ur technician is a nice guy. He did try to work with us in very professional manner. Thanks Muni Aggarwal

Review:

Tech was Mario Monica. Was polite. He gave diagnosis & worked fast & efficiently. Same day service is prized. Yes, I would employ them again.

Review:

This was a referral and I am so pleased. Blake came out the same afternoon that I called, put in a new motor, I added two additional remotes, and it was all done in a bit more than an hour. I will definitely refer anyone to this company, and hope they are fortunate enough to have Blake come out!!

Review:

The repair was done with highest satisfaction. I would give a 5 star rating. Blake ideas very courteous and friendly. He was an experts in this field. Good worker to have in the company

Review:

I called Precision to replace our garage door opener. Set up an appointment for Saturday. Gabriel called to let us know he is about 20-30 out. He arrived a little sooner, he showed up in uniform and a marked truck. He was very polite and efficient. Once installed he went over everything with us. He answered all of our questions. We will for sure use them again. thank you Gabriel for your excellent service. Mario and Shelly

Review:

Joshua was fantastic! Was very detailed with everything. Great service!

Review:

I live in the Willow Glen/Cambrian area of San Jose. My garage door spring shattered during the night. I called Precision at 8:00 a.m. the next morning requesting service. At 11:00 a.m. Mike and Mario arrived in the Precision truck. Not only had the spring shattered but the axel bearings were completely worn through and broken as was one of the door hinges. They took apart everything, replaced the damaged parts and were finished and gone at 12:10 p.m. I couldn't ask for better service... I also turned Mike on to a blues guitarist he'd never heard of.

Review:

I found you in the phone book, and your ad addressed our needs. Thank you.

Review:

We enjoyed working with Blake! He fixed the problems quickly and explained possible future problems. He was kind enough to listen to my life advice!????????????????

Review:

They did a good job, very responsive and efficient.

Review:

When i scheduled the appointment i was quoted $299 to replace my broken springs At the time of the appointment I upgraded to the heavier duty springs which increased my cost to $350 than my torsion rod was bad & the bearings needed to be upgraded so now my bill went to $923 with labor & tax. After all the work was done the installer was looking at the door & noticed the bracket that attached the j bar to the motor to the door was cracked & broken also separating from the door which must have happened when the spring broke. So i now need to replace the door after spending $923 i still have a garage door that i cant open. I feel that if the installer would have done an inspection of the door before doing the repair we could have settled the situation with me paying for the service call & not $923.

Review:

Mario and Mike came out to address the issue with my garage door. In no time, Mike found the problem to be with the support bracket that mounts to the door. Mario installed a new bracket, problem fixed. He even programmed my phone to operate and monitor the door. They were friendly and professional. I only use Precision for my garage door needs. Thanks, Guys