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Paulino M
Tech ID#: 2
Reviews: 264
Average: 4.79 stars

Paulino M

Technician
Paulino M has received 264 reviews, averaging:
1 2 3 4 5

Paulino M's Bio:

Hi, my name is Paulino. I live in the Bay area. I am a Certified Senior Technician and Custom Door Installer for Precision Door Service. In my spare time I enjoy spending time with my wife and going to visit my adult children in southern California.
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We had a broken spring on our garage door. Called for repair, but wound up having a new garage door opener, new wiring, cables, rollers, etc. installed per the technician's (Paulino) recommendation. Our old opener was 15 yrs. old & pretty tired. The technician arrived on time, called before he arrived, was fast, efficient, pleasant, and very knowledgeable. Our new opener is fabulous. It has way better LED lighting, and operates quietly and smoothly. Love it. Would use Precision Garage door again in a heartbeat. Also, when I called for repair, the scheduler was very pleasant and professional. She arranged the earliest possible appointment within a few hours of my call. Amazing and redeems my faith in humanity.
Shawn Imai
Service Provided:
Garage Door Repair
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Terrible experience. First of all, I could barely understand 1/4 of what the tech was saying. Second, he tried to say that EVERYTHING was broken - the garage door opener, the sensors, the spring, the rollers on the actual door. Perhaps I needed a new door too. He asked if I had homeowner's insurance to cover it. Then he pressured me to buy a new opener to the tune of $1,000! I "needed" it and if I didn't do it now, I'd still have to pay the service call. I said I'd gladly pay the fee and find someone else thank you and I did. Nothing wrong but the opener. Replaced it and with installation for a total of $535.
Shelley Murdock
A Response from: Freddy Cespedes

Hi Ms. Murdock, I am sorry to hear about your customer experience. It sounds like we did a poor job at communicating your options. If you'd like to discuss further, please feel free to reach out us @510-785-9195. Ask for Freddy. Hoping we get a chance to chat. Regards, Freddy Cespedes General Manager

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent work. The Technician was done in under an hour. Materials were a little pricey but overall completely satisfied with the results.
Bob Heihn
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

1 star because they said they will call 30 minute before heading to my house. My appointment is from 12 to 4 they call me at 3:50 to tell me me there in front of my house.
Reggie Reboredo
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Paulino came right on time, was able to open the stuck door then repaired both of our doors in a few hours. He had to replace two garage door openers, belt rail, torsion spring, rollers, drums, end bearing plates, center bearing plates and remote. He worked very hard and was always pleasant even though it was hot in the garage. We would definitely call Precision again and would surely recommend them for garage door repairs.
Sue or tom Lambert
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent repair of my broken garage door spring assemblies. Two thumbs up!
Peter Stylianos
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Mr Mejia was very professional and friendly gave me different options from repair and completed the job quickly and safely. Thank you for a great job
Terry Holopirek
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

He took the time to tell us what was wrong and he fixed it.
Jackie Hardman
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

outstanding customer service
Roger Marquez
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

This company ripped me off by replacing a garage door vault lock which took him five minutes to do and then charged me over 343 dollars. The very same part at Home Depot is 12 bucks. Then he tried to sell me things I didn’t need like a complete new opener and door springs. I will never use this company again
George Schifano
A Response from: Freddy Cespedes

Hi Mr. Schifano, Thanks for taking the time to speak with me last week. I'm hoping that after our conversation your customer experience improved. We appreciate you choosing Precision Garage Door. Please do not hesitate to reach out to our team or myself directly if you need any further assistance. Please keep an eye out for a link that will allow you to update your customer experience should you feel it improved after our conversation. Thank you! Freddy Cespedes General Manager Precision Garage Door

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Technician was very professional. He showed up on time, and did the repair work well. Very good service!
Tamba Tugbawa
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great reference from a friend! Immediate response, punctual service time and fast replacement of broken parts! Professional, clean and friendly! Highly recommend this company.
T & J Hocevar
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Thanks for coming out on a Saturday. Fixed our broken spring on garage door within 30 mns. I would call Precision again, and am glad to be supporting local businesses!
John Pina
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Professionalism and prompt service from the initial call to the technician (Paulino M) completing the work was exceptional. Was impressed with the individual who answered the call (believe it was Melissa). She was very thorough and clear with her communications. She was professional in scheduling the service and ensuring all the details were correct. Excellent customer support, you are fortunate to have her on your team! Paulino M arrived ahead of schedule (same day of the initial call) and called when he was 20 minutes from arriving. Upon arrival Paulino was quick to ascertain the garage door failure (Torsion spring) and recommended replacing both springs and the Torsion Spring Center support precision bearings, which I agreed. He also made a recommendation to replace the door drums and a couple other wearing parts which I felt could wait and he didn’t pressure me. As for the pricing for the springs and bearing I was disappointed. I’ve owned a company for many years and understand how parts are marked up to cover a companies overhead costs. The highest quality springs on the market are less than half what we were charged and moderate quality springs are 1/3 the cost. As for the bearings, I was shocked to see the charge for the bearings, since I work with bearings. The markup was 4x and unjustified since most individuals are not familiar with this and would not question or investigate a realistic cost for this 2 Pack Garage Door Torsion Spring Center Support Precision Bearing. Overall, we received excellent, prompt, professional, and courteous service. Would have applied 5 stars, however the markup on replacement parts was excessive and disappointing. One final note, if anyone at Precision Door Service would like to disagree with my observations, I would be open to discussing this and make an amendment if proven incorrect.
Bob Scarbrough
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

very good service....very good work....very good technician
Michael Joseph
Service Provided:
Garage Door Opener Install
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I searched on Bing and they came up. I got an appointment for the next day. They arrived on time calling me to let me know they were on their way. Repairs were quick and replaced with new coils which are better than the ones I had. Great Job!
Richard Adona
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I contacted Precision yesterday with an automatic door that didn't work. 12 hours later I have an almost 50 year old garage door that operates more quietly and smoothly than it did when I bought the house a decade and a half ago. The technician, who arrived early this morning, was very professional and gave me three choices for repairs. His professional manner made me decide on the most involved reconditioning. This is not to say that we waltzed down the yellow brick road. There was a mix up with my payment. To me this was where the company really shined. They called me and promptly cleared up the situation. In my dealings with home repairs I have never had such a seamless interaction. FIVE STARS!!
Bruce Whistler
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The tech was thorough and did a great job.
Robert Robarto
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Seems to work well! Sadly the tech left the old sensors in place instead of replacing them with the new ones! I'm so tired of having to watch people in the trades and their dishonesty!!! Charged full price but got less than full service!!!
Thomas Boyd
Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Paulino did a terrific job. Would recommend your company
Jennifer & toby Gottheiner
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent and efficient repair from a knowledgeable employee.
Shareen Merriam
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The technician showed up on time and completed the job (replaced broken cable, new springs and rollers) quickly and courteously. No complaints
James Papp
Service Provided:
Broken Garage Door Spring Repair
Product:
Cables
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The man who was sent out did an outstand job. He arrived on time put in a new garage opener he was very polite and all business. We are very pleased with the new door operation and it is so quiet and easy. 5 stars Patricia Suggs
Patricia Suggs
Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Your garage door installation and repair team are absolutely super! The field technician was fully prepared with parts, and tools and quite thorough in the repair of our door. Nicely done! Our door is back in action! Thank you for supporting us on such short notice! Regards Mark n Lettie
Mark Paz
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Our doors spring broke. We called and had Gabriel at the house in less than 2 hours! He was professional, courteous, and did a great job! I would definitely refer Precision Door Service to friends and neighbors.
Frank Collins
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

For a Prompt, Friendly and Professional Service please contact Precision Door Service.
Masood Siddiqui
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I called Precision because my previous provider was unresponsive and you folks have a real person to talk to at night. Paulino did an fast and excellent job replacing my broken spring.
Bob Morgan
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I felt since my husband was not available and I was a woman alone I was taken advantage of. Was not happy with the communication at all between me and the service person that I got. I am an educated woman who knows when I am being taken advantage of.
Kathy Clasen
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Service was completely promptly by Paulino. Thanks for coming out the next morning...HOWEVER... it cost us $1000 instead of $350 for just the springs! I had a broken spring on the left side...which meant both springs needed to be replaced for "safety" reasons. After looking at the door, Paulino suggested we replace the 4" rollers (10 of them $325.00) and 2 loose bearings ($250).... I felt it was a TOTAL up-sell (money maker for them)...and we didn't have time to look into what could possible be wrong with the rollers. Felt scammed. The job was complete in 45 minutes...FAST! That was a quick $1000 for Precision. Geez.
Carol Ketteridge
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Precision did some major parts replacement on my garage door in March 2017. Torsion Springs, drums, cables, rollers, bearings, hinges. Because of the 5 year warranty I called them when my door was making a "snapping" noise when it was closing. Paulino quickly found that one of the panels was bent causing the door alignment to be off. Have no idea how this happened, but it was quickly bent back into shape and the noise was gone. He also checked the door closure pressure and made a minor adjustment. Only took a few minutes to remedy the problem. That's why you call a professional! The charge to repair was the fee for the service call of $50. Well worth it. Nice to have a quiet garage door again. Precision stood by the 5=year warranty commitment for the repair. Thanks.
Kathy Chole
Service Provided:
Garage Door Repair
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