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about Precision Garage Door in:
Palo Alto Area, CA
Precision Garage Door of San Josehas received 243 reviews, averaging 4.87 Stars:
Mountain View, CA
Los Altos, CA
Excellent service.
- Rishi Bhargava
Palo Alto, CA
I called on a Saturday and they came by on the same day! Phillip fixed the problem very expeditiously, professionally and courteously. He explained what was wrong and did the appropriate repairs fairly quickly. Vey happy with their service overall.
- George
Los Altos, CA
The Tech was very knowledgeable and helpful
- Ned Barnholt
Stanford, CA
Garage door originally bought from Precision, long time ago and I think from that time we had to call Precision onl y once, until this time. Technician came on time, was polite, did his work, all seems fixed, and I would gladly recommend Precision to anyone in need of service. My daughter was here afterwards and I told her about it and she said if she ever needed service, she would contact your office. She lives in east bay, contra costa county. One small item- since technician had a rather heavy accent and I haave severe hearing problems (I am 99!) conversation was a bit difficult! This in no way affected his work!!
- Anita Olkin
Los Altos, CA
Philip was incredible. If I could give him more stars I would. Timely, professional, hardworking, and courteous. He was able to make all the repairs needed on the same day that he came out to look at the problem. He also took time to explain everything that he was doing.
- Nigel Endersby
Palo Alto, CA
I called for an appointment and the dispatcher was kind and got me an appointment for the same day. She said Jose would call me 30 minutes before arrival. I got a call from Paulino during the designated time window and he was already at the house. So it looks like they switched technicians maybe for scheduling reasons. It turns out my garage opener was not broken as it was functioning there. But Paulino started telling me I should replace all these things (springs were too "small"), wheels on garage door needed to be replaced, pulley needed to be replaced, etc. Then he said, "You don't want to change the motor?" He went onto his iPad and started adding up all this stuff. The quote was over two grand. I felt as though as if he was just upselling me on a lot of stuff that I didn't need. I told him I didn't want to do all that stuff, so he took some items off and asked me if that price was ok. I said no, so he took more stuff off and asked if the price was ok. I said no, then he took more stuff off and said this is the bare minimum. At that point, I honestly didn't trust his recommendations. It felt like a pure sales job to try to maximize the items and services they sell to customers. He wasn't pushy at all, but he seemed to be in a hurry because it was his last call for the night. I politely declined everything and just paid the $69.95 service call fee, which was fine. I've dealt with service managers at all kinds of car dealerships (Toyota, Lexus, Audi, BMW, Subaru). This service call felt like I was at a Toyota dealership. They tell you that you need all these things and that your garage door will break or is too heavy for those springs and the garage opener. This might shock you, but we have a solid wood garage door that is very heavy. We have a LiftMaster garage door opener that is ORIGINAL from when the house was built. We have owned the house since 1990 and I personally repaired that LiftMaster once about 25 years ago when the motor stripped the plastic gear inside. It's never been repaired since. The only entry to the garage is through the garage door as it's a detached garage. So I kind of laughed when he wanted me to buy a new garage opener for $1,400. Overall, it's easy to get an appointment on the same day with these guys. I don't know if my technician tried to sell me all those things on his own or if they are encouraged to do so. I prefer it when you don't feel as though you are being upsold. Technician was nice though and he didn't seem pissed when I said I'll just pay for the service call. Your experience may vary, but that's my experience.
- Chris
Los Altos, CA
Paul was very helpful and explained my options. After installation of new model, he explained how everything works. I would recommend Precision to anyone.
- Judy Havner
Mountain View, CA
I’ve used this company before and it has always done the best job. I got service the same day I called. The door’s problems were quickly diagnosed and fixed.
- Cor
Los Altos, CA
I called Precision with symptom of intermittent operation/door stopping part way up, & arranged time slot between 12:30pm & 4:30pm same day. Tech called me at 1:10pm that he is en-route and arrived on time 35 minutes later. David listened to symptoms, asked questions about door usage frequency, described his assessment of problem. He explained primary must do repair and related secondary repairs he may suggest depending on what he finds as he starts the work. He allowed me to choose among necessary work and what options I can afford. He showed total cost on his tablet for me to see range of cost. Initial cost higher than expected. David made it easy to understand what is needed and could be deferred. Very happy with courteous and competent service.
- Ron Ibaraki
Los Altos, CA
Our first experience was dreadful. We had the worst service representative ever. The manager was hard to deal with as well back a year ago. I will now retract my comments to the present situation. We just had Paul Brinkman come out and he made everything so very pleasant. He was polite, through and very knowledgeable. We definitely will be calling for him to install our next opener. Thank you I now send an original 1 vote from a year ago to a 10 now.
- Denise Delcarlo
Los Altos, CA
Great job, very clear on work to be completed and executed perfectly.
- Gioni Bianchini
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Service Technician Team: Paul Brinkman
Los Altos, CA
Previously, we had a contractor from "an agency" come out to repair out garage door: the spring would not longer hold the door up. The problem was fixed, but I felt he did the minimum amount possible, i.e., the door stayed up like it is supposed to, but it squeaked loudly, which it did not do before the repair. Six months later, our door stopped working again, only worse, a cable broke. A friend recommended Precision Garage Door. This company sends their employees out, not a contractor. The repair was done with new parts (cables, new rollers, a new spring), plus the squeak is completely gone.
- Rick Evans
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Mountain View, CA
Paul Brinkman did a great job! Very smart solution to my garage door bracket coming off the wall. He is friendly and informative. Thanks!
- Victor Bandeira de mello
Los Altos, CA
Returning 2015 Customer. Technician, Ian Rice, arrived in a timely fashion, was courteous, respectful of the property and worked efficiently. Our garage door issue was resolved perfectly, but it was an expensive repair, $1,800. The overall cost of springs, rollers, door alignment with some door upgrades was certainly more than I imagined, but the door performance is now excellent. The garage door is fully functional, quiet and actually operates better than when installed new.
- Mike Mayon
Product:
Mountain View, CA
My springs and motor broke on my garage door. I called Precision Door and they came out within 2 hours! The website let me know who the technician was and he called to let me know when he would arrive. He was extremely knowledgeable and pointed out what needed replacement. He was able to complete the job in less than 3 hours! I had planned to replace my old opener with one with a back up battery because I could not open the door when the power was out to remove my car.
- Arlene Imagawa
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Service Technician Team: David Lopez
Los Altos, CA
Philip is very professional and polite. After he came to check my garage door which was stopped working, he patiently gave me his experty's opinion of what happened and how to solved it. He re-programmed the machine, changed roolers and then clean the area. I am so happy for the service and will hire them again
- Iris Guo
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Service Technician Team: Phillip Nguyen
Mountain View, CA
The work was done well.everything was explained clearly and professionally you worker was courteous and helpful
- Earl Hansen
Mountain View, CA
1. All interactions from calling for sevice to repair and payment are outstanding 2. Repair technician - Jose Brizuela did an excellent job. Arrived within the service wndow and called when he was coming. Prepared a detailed estimate after asserssing the problem and other options for addressing additional problems he found. He quoted a price and a repair time both were met. The workmanship was superior. 3. I have been a customer of Presicion Doors for over 20 years including the initial purchase of the door, and have never been disappointed. In short I highly recommend Jose Brizuela, and Precision Door
- Paul Petersen
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Mountain View, CA
Jose Brizuela has worked on our garage door in the past. He did an excellent job as usual. Very fast and efficient. He is polite and respectful. We would highly recommend him and the excellent work he is capable of every time.
- Margo Smith
Mountain View, CA
The garage door rail was damaged. We called Precision Garage Door of San Jose. They were here in less than two hours. What incredible service we received from Joel Jaimez. He reviewed our problem, as he inspected the entire system he noted several problems waiting to happen such as the cables were fraying (they were very old). He explained each situation very thoroughly along with costs. When he completed the service, he showed us each component and explained how it worked. He showed us preventative maintenance steps to take. It is obvious that he takes pride in his work and is very professional. Thanks, Joel
- Jan / dan Curran
Mountain View, CA
Paul is amazing Excellent work
- Alex Dzigurski
Palo Alto, CA
I selected your company because of the recent commercials l saw on television. I was impressed with your staff from the moment my phone call was answered before 8am to my appointment within 4 hours, to receiving a call within 2 hours from your technician, Paul Brinkman, who was then on his way, his presentation and knowledge of the services I needed to the quick and promptness of completing the job left me very happy. I will be referring any and everyone I know to your company who needs service on their garage doors.
- Angela Jackson
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Service Technician Team: Paul Brinkman
Los Altos, CA
I called Precision Overhead Garage Door Service at around 10:30AM due to my garage door malfunction. I gave a description of the problem and was told a Technician would arrive between 12:00 and 4:00PM , and I would also receive a call prior to the Techs arrival. Paul Brinkman called me at 12:45PM and informed me that he would arrive by 1:15PM. Paul arrived before 1:15PM. He was polite and friendly. Utilizing his years of experience and technical talents, Paul quickly assessed the situation, and informed me of the actions he could take to repair the garage door. I agreed to the repairs. Paul repaired the garage door and exceeded my expectations for the garage door service repair. Paul Brinkman is a totally awesome Tech!
- Gina Passantino
Los Altos, CA
Joel is tops. Give him a raise. I want him next time which I hope will be never.
- Richard Harris
Los Altos, CA
Our drive motor gave out after more than 25 years. We called precision door service and they came out the same day and replaced our motor. Our service person, Brandon, was extremely friendly and competent. The new drive came with a motion sensor light and a panel attached to our garage so we can open it without the remote. We also got two remotes included and we purchased a third. Overall, we were very pleased with both the service and the product. I would highly recommend precision door.
- Anna and mark Pryor
Mountain View, CA
I was told to expect Paul but a guy named Kevin came instead and he told me he's only been working there for 3 months. He finished replacing both springs in 30 minutes but the door was very noisy. I asked him to lubricate the springs/door he said that would be an extra $199. I was charged $950 for replacing the springs, I feel that that should be included, it's just courtesy!
- Shirley Kwong
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Palo Alto, CA
The visit was not helpful. He wasn’t even here 10 minutes for an opinion of what he could do or not do. So I had to pay the full service charge since he didn’t do a thing. I couldn’t get the 50% off I was hoping for. I won’t call you guys again. The bottom of the garage door in the center needs to be cut off a little or the cement in the middle of the garage floor needs to be grilled down. Not something your company can do.
- Jane Torres
Mountain View, CA
Paul was knowledgeable and knew what the problem was and able to fix it. He did a Gr-8 job.
- Yukio Yoskiowa
Los Altos, CA
My garage door spring broke and I needed to get it fixed right away. I chose Precision because they answered the phone right away (rather than having me leave a message) and they were able to send someone out the same day. The mechanic who replaced the spring, Joel, was very professional and friendly. He called when he was on his way and showed up in a nice truck. Even though I had an odd-sized door that was 20 years old, he had all the parts with him. The experience from start to finish told me that this is a well-run, customer oriented company. I can not comment on the price because I did not comparison shop, but it seemed reasonable.
- Michael Salameh
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Service Technician Team: Joel Jaimez
(408) 571-6699
(408) 571-6699(650) 815-7096
(650) 815-7096(650) 480-6099
(650) 480-6099(831) 824-4900
(831) 824-4900(408) 430-1400
(408) 430-1400Office: (408) 533-1120
2007 W Hedding Street
Suite 203
San Jose, CA 95128
Licenses
Contractor License#993539
If you are looking for service in the San Francisco area, please visit:
precisiondoorsanfrancisco.com/
If you are looking for service in the East Bay area, please visit:
precisiondooreastbay.com/
Mario was a pro. Got my remotes recharged and put in a new keypad so that I could use my garage door again!
- J Thompson