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about Precision Garage Door in:
Palo Alto Area, CA
Precision Garage Door of San Josehas received 217 reviews, averaging 4.86 Stars:
Mountain View, CA
Product:
Service Technician Team: Kevin Valladares
Palo Alto, CA
The visit was not helpful. He wasn’t even here 10 minutes for an opinion of what he could do or not do. So I had to pay the full service charge since he didn’t do a thing. I couldn’t get the 50% off I was hoping for. I won’t call you guys again. The bottom of the garage door in the center needs to be cut off a little or the cement in the middle of the garage floor needs to be grilled down. Not something your company can do.
- Jane Torres
Mountain View, CA
Paul was knowledgeable and knew what the problem was and able to fix it. He did a Gr-8 job.
- Yukio Yoskiowa
Los Altos, CA
My garage door spring broke and I needed to get it fixed right away. I chose Precision because they answered the phone right away (rather than having me leave a message) and they were able to send someone out the same day. The mechanic who replaced the spring, Joel, was very professional and friendly. He called when he was on his way and showed up in a nice truck. Even though I had an odd-sized door that was 20 years old, he had all the parts with him. The experience from start to finish told me that this is a well-run, customer oriented company. I can not comment on the price because I did not comparison shop, but it seemed reasonable.
- Michael Salameh
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Service Technician Team: Joel Jaimez
Los Altos, CA
I placed the repair request Sunday evening. Monday morning the installer called me advising me that he was on the way. He arrived promptly at 9:00 a.m. He evaluated the condition of the garage door and the garage door opening mechanism. After that, he gave me an honest appraisal of the recommended work that should be performed. He replaced the garage door opener, the door rollers, and generally serviced the garage door. The installer was very polite and extremely efficient in the performance of his work.
- Guyton Jinkerson
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Los Altos, CA
Paul Brinkman and Tyler Everett did an outstanding job with the install and training of the new LiftMaster Garage door opener. Both are very professional thru and thru. And they have a great sense of Humor ($0.34). I would recommend these men to anyone needing repair or new install. Well done Mr. Brinkman and Mr. Everett. Peace & Grace Barney Huang
- Barney Huang
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Service Technician Team: Paul Brinkman
Mountain View, CA
We have been Precision Door a customer since 2000 which included two new garage doors - the 1st was to replace the original on the house, new door opener, and maintenance as needed. We have been 5 Star customers from then to today when they come out to replace the door opener. The products are superior, the installlers/service technicians are knowledgeable and professional. They arrive on time, the work is completed in timely manner. When on occasion we have interacted with the ofice staff they have been great too. Whether we have needed their services on a scheduled or emergency basis - they have been there for us.We have recommended Precision to our friends and neighbors, and will never use anyone else!
- Paul Petersen
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Service Technician Team: Alex Santizo
Los Altos, CA
Installer was knowledgeable, friendly, efficient and well informed. He was patient and helpful in explaining how the product worked. We could not be more pleased.
- Rob M.
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Mountain View, CA
Excellent service! We called and got a same-day appointment. Antonio came out and was timely, polite, and did excellent work - he did not try to oversell any parts or services. Not only was the work excellent and the service top-notch from the time I made the phone call to when Antonio left, the service was super quick, the pricing was on point, and I have a working garage door only hours after it broke. I HIGHLY recommend Precision!
- Darius and Maggie Przygoda
Palo Alto, CA
Sterling did a great job, replacing everything that needed fixing and explaining carefully what he was doing.
- Pat Blumenthal
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Los Altos, CA
I'm very glad I chose Precision Garage Door of San Jose, and favorably impressed with technician Mario. He does the right things, and understands why. To balance the weight of the door, the spring needs to pull very hard when the door is almost closed, but much less when the door is fully open and in the tracks overhead. Mario chose the correct springs and made careful adjustments so the door opener motor doesn't have to work hard either opening or closing. He also lubricated all the moving parts. The door and opener are now smooth and quiet -- should last a long time. Good job!
- MGL-PE
Mountain View, CA
The garage door wouldn’t close & your technician came out the same day, on time. He was very courteous & efficient & had the door fixed & working perfectly in no time. He explained the problem, the cost, & answered my questions. Your company installed this door opener many years ago. I was happy with the work then & still am. Won’t hesitate to call Precision Door again.
- Nancy Hood
Palo Alto, CA
The technician arrived early morning, was very enthusiastic and quickly installed the new door hardware. The main problem is the technician did not know how to adjust the hardware so the door could be opened by one person. The spring pressure was not enough to mostly help open the door. I finally had to show/convince him to increase the tension on the springs to allow one to open the door. This a very large door and not probably typical to what the technician normally runs into.
- Dirf Madden
Mountain View, CA
Fabulous service! We called on a Saturday afternoon when our garage door spring broke. Our technician Gavin came out early Sunday morning. He fixed everything efficiently, carefully, and neatly, and was super pleasant and friendly. Five stars for this small, family-owned local business! (And there wasn't even a weekend surcharge!!)
- Karin Jeffrey
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Palo Alto, CA
Good service and good repairs We called Precision Garage Door at 3:00 p.m. on a Saturday. A live person answered the call, got my details, and indicated that a service person would be here between 4 and 8 p.m. That conversation was followed by an email, which included the name of the serviceman (James W., subject to change), and pictures of the crew. James called at 5:30, 20 minutes away. He arrived, diagnosed the problem, and showed me the broken spring. He then prepared a proposal for repairs (including a couple of options for enhancements). I was not surprised that the repair was not cheap, but the price did seem generally in line. And I have no problem paying a fair price for good work. Each part of the process was well handled, James was knowledgeable and gracious, and the repair was made efficiently. I am happy to recommend both the company and James for the quality of their service.
- Rick Kaplowitz
Los Altos, CA
Paul Brinkman did an excellent job; he was professional, installed a new garage door opening system efficiently, provided an overview of the operating procedures, and ensured we had the product instruction materials. The new garage door is very quiet and has several features that are an overall upgrade.
- James Connor
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Service Technician Team: Paul Brinkman
Palo Alto, CA
I want to thank Antonio his work on the repair of my roll up garage door He was efficient and communicate with me as to the process He cleaned up and let me know that all worked Thanks
- Kimo Hempstead
Mountain View, CA
Joel was on time ,very professional. Did a top notch job installing new garage door opener.
- Donald Tweed
Los Altos, CA
Excellent service from technician. Explained all the repairs needed. Very personable.
- Nancy Mau
Palo Alto, CA
This is an outstanding company with exceptional service. From the very first point of contact to the completion of the job they are entirely professional. It’s not often you deal with a company that knows how to do business like Precision Door. I feel so lucky I found them when my garage door came crashing down. I first called the company that installed the door. They weren’t able to come out until the next day….so I called someone who sounded good. That was Precision. My appointment was swiftly set up for the same day. Confirmation was immediately sent by email and a time slot was given. The gentleman coming to repair my door, Paul Brinkman, called and let me know exactly when he would arrive. He was here exactly when he said. Paul saw the problem (which wasn’t straightforward) and readily thought through how to tackle it. He was totally professional and explained what he was going to do. I was amazed at how quickly and expertly he got the job done. In addition, he was very personable. It was like having a good neighbor over to help. Besides, Paul, as a cat lover, reached out to my kitty and my cat gave him his seal of approval by allowing Paul to hold him. Doesn’t get much better than that! Without hesitation, I would highly recommend Precision.
- Nina Bell
Mountain View, CA
Phillip did a terrific job for us. He inspected the old components and took the time to clearly explain his findings. He then presented us with two options. We chose to have the garage door opener, springs, rollers and drum replaced. The work was completed in about two and a half hours. He then took time to explain the operation and features of the new system. All questions were addressed. We highly recommend Percision!
- Fran Beauharnois
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Service Technician Team: Phillip Nguyen
Palo Alto, CA
A job well done. The technician spent time explaining all the programing features of our new Lift Master garage door opener.
- Evan Economos
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Service Technician Team: Paul Brinkman
Palo Alto, CA
Thank you Precision! We had a five-star service today to repair our garage door opener. The technician was outstanding in every respect.
- Edmund Rumble
Los Altos, CA
Paul B serviced us with utmost professionalism and facts. He was patient with our questions and was upfront.
- Hareesh Bhat
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Service Technician Team: Paul Brinkman
Los Altos, CA
Overall, I was very pleased with my service and installer. However, I was disappointed when after the installer left, I discovered the Liftmaster WLED model (which I was told is high-end/quality) does not work with the built-in (homelink) buttons in my 2015 Ford Escape or the 2008 Ford Explorer. According to the liftmaster manual it may require another communication box which wasnt supplied. I had no problem with my 20 year old craftsman lift (before it broke). It just seems crazy to provide a product without this feature, or even check and resolve before leaving. Fortunately I paid for a second hand held controller, so I can use those for my two cars.
- Jim Desimpel
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Service Technician Team: Brandon Brooks
Palo Alto, CA
The company lives up to its name. One guy installed both a new door and opener in a day, and he aligned the door perfectly. A few weeks later as the weather changed and the house shifted, the door would no longer open as it started hitting the opener. Another technician came out and quickly adjusted it, but then decided to reinstall the opener higher up to ensure the door never hits the opener. I love how they do the right thing for the long run even if it took a few hours under warranty.
- John H
Palo Alto, CA
Paul the person that came out to our house was great. He explained everything he was going to do. Also how long it would take.
- Gail Enyeart
Palo Alto, CA
Empathetic courteous staff in office and field. Excellent personable technician who solved problem promptly. Thank you
- Edna Jamati
Palo Alto, CA
I highly recommend this company for any work that you need to do on your garage door. Their technician (Johnathan) is knowledgeable and performs the task and repair with precision and expertise. I tried other companies before but Precision is certainly whom I would go back to again and again for any tune ups or repairs. Very satisfied and please with the service.
- Henry Goh
Los Altos, CA
Jonathan Castro I give him five star, he is a very professional friendly guy , very satisfied good job I would recommend a friend go to your company
- Grace Laing
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(408) 571-6699
(408) 571-6699(650) 815-7096
(650) 815-7096(650) 480-6099
(650) 480-6099(831) 824-4900
(831) 824-4900(408) 430-1400
(408) 430-1400Office: (408) 533-1120
2007 W Hedding Street
Suite 203
San Jose, CA 95128
Licenses
Contractor License#993539
If you are looking for service in the San Francisco area, please visit:
precisiondoorsanfrancisco.com/
If you are looking for service in the East Bay area, please visit:
precisiondooreastbay.com/
I was told to expect Paul but a guy named Kevin came instead and he told me he's only been working there for 3 months. He finished replacing both springs in 30 minutes but the door was very noisy. I asked him to lubricate the springs/door he said that would be an extra $199. I was charged $950 for replacing the springs, I feel that that should be included, it's just courtesy!
- Shirley Kwong