Garage Door Repair in San Jose, CA - Page 7

Kenneth Entin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

This is the worst experience I have had. If I could give 0 stars I would. I had Precision Garage Door install my garage door. It was quite expensive but I agreed to proceed because the company is advertised as family owned. Now that the battery had to be replaced, I was prepared to do it myself. But when I tried to open the battery box, it looked like the screw had been stripped, probably when it was installed. I was really concerned so I called Precision Garage Door. The woman I spoke to said it would be 50% off $69.95 and that a worker would contact me. Later in the afternoon, I received a telephone call on my landline (which is not my primary line). The worker said he called me 6 times on my cell phone (he did not) and then indicated it would be $200+ a service fee to open the box and put in a battery! He then said I could do it myself by purchasing a Milwaukee 1/4 inch drive to take care of an issue that was caused by the original installer. To add to everything else, he then said he would message me a picture (he did not). If anyone asks me if I could recommend a garage door firm, it certainly will NOT be Precision Garage Door.

Patricia Hammond

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Responded fast fixed my garage door to open again.

Dodd Portman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Charged me $283 to adjust the spring tension on my garage door, that took him no more than 5 minutes. He spent the most time trying to get me to replace the door wheels and install a new opener, even though they were working fine! I had used Precision to replace my door springs in 2021, I will seek garage door services elsewhere.

Josephine Alexander

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The Technician is very thorough.

Karen Perry

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Prompt and thorough same day service with lots of good information and explanation from technician.

Kirk Matsuyama

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent service. Very fast. Will use them again.

Siou-ming Chu

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

A trustworthy company. If there is a problem, someone will come to service quickly, and the technicians who do the service are very friendly.

Ron Stegeman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Ads and reputation

Richard Day

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I chose Precision Door because I had used them in the past. Your employee Paul Brinkman installed a new opener. He was professional, efficient, and a credit to your company.

Robert Rodriguez

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Mr. Singh, Your Mission statement true to it's core/ Write a review. Philip Nguyen explained how outdated our unit was and pretty much determined we fell under a obsolescence condition. Philip was to us was very courteous and professional asking do you have any questions for me..Good follow up. Personally I posted 30 plus years in the Hi-Tech world and I kinda know people. Simply Philip Nguyen is a Asset to Precision and it's future! and yes he Help us two years so it good to see a friendly face. Sincerely Robert

Doug Harney

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tech was on time, friendly, and more knowledgeable than me...Walla door Wonderful!!!!

Elbert Hang

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Good service

Martha Jones

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Called today and scheduled appt for same day. Installed keypad and garage door needed lubrication. Raul is an excellent technician.

Victor M.

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Spring popped on my garage door after 10 years of use. Paul arrived on time and was able to provide 3 options/estimates for the repair/upgrade to my garage door. After I chose one, he proceeded to do the repair to my complete satisfaction. He also made suggestions for proper maintenance. He was friendly and very professional. Highly recommend him and Precision Garage

Stephanie Angeli

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Fast and complete service! I really appreciate great help, and I sure got that today.

Peter Romero

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Philip is a very knowledgaeable and well experineced person. The whole experience was very pleasant. Precision GDS is very lucky to have an employee like him. Honest and true to his skills.

Chandra Sankar

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Service technician is professional and he was constrained per company policy on parts pricing. There is huge mark up for the price of parts to 10x. I am surprised bearings cost $303 + tax for torsion tubes when the cost for a pair with mounting with highest quality is just under $20. This is a rip off, anyone can replace those within 30 mins with ease. I don't doubt the service quality but parts markup is 10x which is huge and will refrain from these services with your company period. Spring cost is $300 per spring is rip off, I am surprised are you offering a part which is military standard like what is done in parts for space crafts and just offering only 30K cycles which is highest standard for residential garages currently. I will refrain from your company, and regret have to get service from your company and had been ripped off. I will give caution to senior citizens where with friendly technicians will be taken for a good time ride with huge $$$ drain for a simple service. I give a high rating for your technicians professional work despite being ripped off with over $1110.00 for a simple service.

Maria Tanori

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician that serviced our garage door was Paul Brinkman. He upgraded our obsolete LiftMaster garage door opener with a new model, complete with wall control panel, sensors, new quiet rollers, keyless entry, remotes and basic operation, and training on new technology and safety features. He was friendly, professional and efficient throughout installation. He did an excellent job, represented the company well and I recommend him based on his working knowledge, skills and customer service.

Michael Schneider

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent service, from answering initial phone call, to scheduling, to calling when on the way, to diagnosing and explaining findings, proposing alternative solutions, and fixing the problem. All done with great courtesy and professionalism.

Bob Lacey

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Nathaniel Lapidez was a great technician to complete the job. He took the time to make sure I was happy with everything.

Paul Cauchi

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jose Brizuela was the technician who responded to our request. He called before he arrived so I was able to meet him. He assessed the problem, talked me through all options, and began to work. When finished, he called me, had me look at what was replaced, and had me operate the door a number of times to my satisfaction. I was very satisfied with the results!! Thank you, Jose!!!

Judy Yu

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our garage door's spring all of sudden broken and it's on a Sunday. Paul came and explain what happened and offer different solutions. Paul is very knowledgeable and patiently explain whatever the questions I have. Great service, thanks Paul.

Steve Spagnola

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Appreciate the service

Clifford Veltenaar

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The service was okay, the spring was rewound (no new parts) and the door was put back on the tracks What I did not like was the pushy service to spend 2k+ on replacing a perfectly good door. The tech kept telling me this will fail soon and said good luck when leaving. I don't need nylon wheels etc. which he was trying to sell me. The servicing also did not do any maintenance on the track or gears by adding grease etc. When I replaced the capacitor for maintenance, I also checked the gears, and they were dry, so I added grease myself. The kicker was that the door did come off the rails a month or 2 later. The cause was not the door rather the rails that was not tightened to the wall after it was loosened to adjust. I put the door back and tightened the screws to the wall. All is good now.

Terry Jagouini

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Thank you Raul Duenas for fixing our garage.

Kelly Cheuk

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician arrived earlier than expected. He was friendly and knowledgeable and fixed all the problems within 2 hrs. Very reliable.

Alvin Good

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We needed a new bottom seal. Precision Garage Door Service was great to work with. They were able to get us an early appointment. Raul Duenas was a great technician, very friendly, knowledgeable, and neat and clean.

Allison Redington

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Quick response and great service. Alejandro presented all options and did the work quickly and efficiently.

Kenan Yu

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great service done. I called in the morning. The job done in the afternoon at the same day. She told me the estimated fee when I made an appointment on phone. It's good. The technician provided estimations with three options from minimum, better to best and the prices for each option. It's clear without any hiden price. The problem solved after service was done. I thinks the technician is Armando who did good job for me. Thanks !

Ramesh Sharma

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our garage door was getting stuck at a fixed location while opening. I contacted Precision Door service and was told that a tech would come between 12-4 pm. The tech, Paul Brinkman, came after 5:30 pm. He told that the two springs and 3 bearings need to be replaced and would cost $1031.66. This would normally have cost much less than even half of this amount. However, since I had already waited long enough, I just wanted to be over with the repair... But a relatively very expensive service certainly! Ramesh Sharma