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Precision Garage Door of San Josehas received 1697 reviews, averaging 4.84 Stars:
San Jose, CA
Product:
Santa Clara, CA
Service was great, repairs were explained and it was all done in a timely way. I have used your company in the past and I will continue to use precision door in the future. Thank you for the wonderful service.
- Peggy Steele
Campbell, CA
Very happy with Precision door quick response and scheduling. Specifically thanks James W who is very experienced and provided best customer service
- Yvonne Lu
Product:
San Jose, CA
Joel was prompt and efficient. We had springs break a couple of years ago and this time our sensors weren't working properly so he replaced them and serviced the door as well. He came out and replaced them for us. He is a pleasure to work with; explained all costs; was timely and got the job done well. It was nice to have him return to my home since I'd worked with him before and he'd done a great job then and now!
- Patty Dworkin
Mountain View, CA
The work was done well.everything was explained clearly and professionally you worker was courteous and helpful
- Earl Hansen
Morgan Hill, CA
Precision’s service person, David, did a very thorough job repairing our garage door tensioner spring assembly. We were a little sticker shocked at the cost, but really can’t complain as that assembly is original to the house. So that’s 26-27 years. It David was very courteous, and clearly explained what was needed. I highly recommend David and Precision Garage Door
- Donald Chiang
San Jose, CA
Called in evening with malfunctioning garage doors and service was provided the very next morning. A technician called in the early part of the 4 hour arrival window to leave a message that he was arriving in 15 minutes. My husband was unable to decipher any of the message due to poor quality English spoken very fast. I am fluent in Spanish and was able to make out that his name was Paulino. Our experience with him was mixed. He assessed and repaired the problem competently and expeditiously and did not pressure me to replace unnecessary parts. He also provided, but only upon asking, suggestions about future maintenance. When I expressed my sticker shock at the $1,800 cost of the repair, which included new springs, cables, wheels, and some tightening and lubricating, he was dismissive of my concern brushing it off as purely inflationary. My husband ran a manufacturing business for many years and is well aware of industry markup margins for parts. When we reviewed the invoice in detail, it became clear to us a large component of the “inflation” was on the part of Precision, Paulino, or both. We realized it was a classic ripoff. There were also red flags about the overall dubious professional trustworthiness of this technician. We will take our business elsewhere for any future service.
- Michelle Watte and Ray Noble
Product:
San Jose, CA
From: Jean M. Corrigan I was very pleased with my experience with Precision Garage Door of San Jose today. The repair man, Joel, was here with in the hour to address and repair my broken spring and replace other worn parts. Joel is very experienced and quick employee. I am certainly planning to recommend your company to my neighbors and friends.
- Jean Corrigan
Santa Cruz, CA
The technician knew just what to do and went right to work, fixed the problem and made other tune-ups that were needed. Door is operating properly and much quieter than before
- Greg Baker
San Jose, CA
Precision Garage Door is the BEST !!! I called on Friday and on Saturday Jose Brizuela, the technician, was here on time as promised. Jose was very thorough and showed me in detail the problem with the garage door and then very efficiently corrected the problems. He was very knowledgeable, courteous, friendly and professional. I highly recommend Precision for your garage door problems - large or small..... thank you !! Kitty
- Kitty Mckee
Product:
Mountain View, CA
1. All interactions from calling for sevice to repair and payment are outstanding 2. Repair technician - Jose Brizuela did an excellent job. Arrived within the service wndow and called when he was coming. Prepared a detailed estimate after asserssing the problem and other options for addressing additional problems he found. He quoted a price and a repair time both were met. The workmanship was superior. 3. I have been a customer of Presicion Doors for over 20 years including the initial purchase of the door, and have never been disappointed. In short I highly recommend Jose Brizuela, and Precision Door
- Paul Petersen
Product:
Campbell, CA
Great service. Mario is our technician and he is courteous and patient in explaining every single detail. We had great communication, especially on the timing side. I expressed a potential time conflict due to a coming meeting; he delivered a time estimate and made it smoothly (no rushing at all). The service quality is high. I am happy with a properly working and quiet door!
- Yalin Huang
San Jose, CA
Paul is very professional & knowledgeable and detail oriented tech.
- Edmond Karinian
Sunnyvale, CA
The entire transaction was handled professionally and efficiently. My entire door assembly was inspected and maintenance was performed and it works like new now. I really appreciated the way the staff handled themselves both on the phone when discussing the work and quickly identifying the issues when on site.
- Tom Quinn
Product:
San Jose, CA
I appreciate the quick response that Precision provided to address the issue with my garage door. Two questions: 1) The service charge of $69.95, though was discounted by 50%, for just calling for service and set up an appointment, is to me an extra or unnecessary charge. I call MD's office to make an appointment to see the doctor, the receptionist will gather my info and set the appointment time, was there a charge for making that phone call? 2) One of my garage door sensor mounting rack was broken by an accident. I expected a replacement of the rack and check/align the circuit/sensor to solve the problem (It is not found under below "Purchase a New Product?). Instead the technician simply cut off the existing sensors/wires and replaced with a pair of new sensors, mounted, wired and aligned to function. The parts was an unexpected charge of $181.82, Should this be communicated clearly to the customer prior to the work starts to avoid a feeling of being overcharged or even ripped off? So if I'd recommend Precision to others, I will warn them to be alert the cost could be high no matter how small the issue is.
- Eric Chen
San Jose, CA
Outstanding response time, customer service, and quality of work!
- Dennis Mchaffie
Product:
Service Technician Team: Antonio Mendoza
San Jose, CA
Great job. Fast and perfect.
- John Oncay
Mountain View, CA
Jose Brizuela has worked on our garage door in the past. He did an excellent job as usual. Very fast and efficient. He is polite and respectful. We would highly recommend him and the excellent work he is capable of every time.
- Margo Smith
Milpitas, CA
Precision Garage Door was very responsive to repair my broken garage door. Their response time was immediate. Their rep was able to give me the latest updates on the electronics components to keep my garage & home safe.
- Willie Franklin
Product:
San Jose, CA
Your emloyee was the BEST - polite, on time, informative - everything an employee should be! Thanks again for a job well done.
- Kathy Smith
Gilroy, CA
Paul helped us out in a pinch - arriving quickly despite it being late on a Friday night. Paul was courteous, helpful, and pointed out several issues with our door that we had not noticed before. We felt like Paul was looking out for us. He completed the repair quickly and was very professional. We would call Precision again! Highly recommend!
- Roz Alves
San Jose, CA
My 20 plus year old garage door just died and broke. Precision sent over Antonio. They gave me a four hour window, but it seemed like he headed over almost immediately. He’s very professional, friendly, helpful and respectful. He even left my garage cleaner then when he got there. He right away put me at ease about what needed to be done and said everything went smooth as butter. I would definitely recommend him and precision.
- Vikki Gonzales
Product:
Service Technician Team: Antonio Mendoza
San Jose, CA
Called on a Friday afternoon and technician Paul B. showed up at our home ~2 hours later. He did a thorough inspection of our roll-up garage door which had been making a lot of noise as of late. After his inspection he gave us three quotes for different levels of repair. Since the has been installed nearly 16 years ago we opted for the highest level of service and got new rollers, new motor with awesome LED lights, new sensors, and new interior and exterior keypads which included a lot a features we didn't have before including a phone app. Paul was very friendly and professional, he did not try to sell us on any particular option but showed us what was available to us and gave us a AAA discount, which we appreciated. We now have a virtually silent garage door with lots of bells and whistles. We're very happy we called Precision and that Paul ended up being our service provider. Thanks so much for such a good experience!
- Maria and Oscar
Service Provided:
Product:
Service Technician Team: Paul Brinkman
Mountain View, CA
The garage door rail was damaged. We called Precision Garage Door of San Jose. They were here in less than two hours. What incredible service we received from Joel Jaimez. He reviewed our problem, as he inspected the entire system he noted several problems waiting to happen such as the cables were fraying (they were very old). He explained each situation very thoroughly along with costs. When he completed the service, he showed us each component and explained how it worked. He showed us preventative maintenance steps to take. It is obvious that he takes pride in his work and is very professional. Thanks, Joel
- Jan / dan Curran
Gilroy, CA
Garage door spring busted on a Saturday. I called the 800# and set up appointment. Paul called and arrived the same day and agreed upon on time.
- Bob Cooke
San Jose, CA
Excellent service. Responded the same day I contacted them and at the time they indicated. Representative was professional and courteous as well as very knowledgeable about the needs of the repair and was open and clear on what would be needed to bring my 20+ year old door up to date and functioning smoothly. All the necessary parts were on the truck so there was no need to return to complete the repairs (rollers, cables, bearings). All repairs were completed in a timely fashion.
- Rick Fanciullo
Product:
San Jose, CA
I am very happy with the service I received from Precision Garage Door of San Jose, from making an appointment, meeting the technician within the time frame I had been given, and observing him at work. He knew exactly what to do, explained what he was doing and got the work done. After that, he made sure that the garage door would operate properly and cleaned up the garage floor!!He was very patient and tolerated my dog who wanted to be noticed! I could not have asked for better service!! My thanks to a fine workman! I would not hesitate to call on Precision Garage Door should the need present itself!
- Elizabeth Mccarthy
Product:
San Jose, CA
Paul was all I could have asked for, knowledgeable, efficient, and friendly. In short, a professional.
- Glen Carvalho
Aptos, CA
My LiftMaster garage stopped working last Saturday due to code change failure. Phillip and his colleague arrived this afternoon and quickly reprogrammed the outside remote and car remotes. Phillip noticed that one of the roller guides had jumped the rail and replaced it with a new one. Thank you, also, to the young assistant who lubricated the LiftMaster track and chain. I highly recommend Precision Door Service of Santa Cruz County! ????
- Andrew Pudan
Sunnyvale, CA
I selected Precision Garage Door because on Saturday my garage door had a spring that had sprung, and I could not get my garage door open. I was on my way to do some shopping. I looked in the Yellow Pages under garage door repairs and your Ad was the first one I saw. It also mentioned that you did service in Sunnyvale and that is why I called. The service which was done by Joel was very professional. He answered all the questions we asked and also explained what he was doing and had done. When he gave us the quote, he explained what needed to be done and what item may pop up in the future. Also, we appreciated the fact that we could chose from two different quotes. Work was done efficiently and garage floor was left clean which I appreciated and that Joel was able to come out on a Saturday morning. We will recommend Precision Garage Door to others.
- Bea Campbell
(408) 571-6699
(408) 571-6699(650) 815-7096
(650) 815-7096(650) 480-6099
(650) 480-6099(831) 824-4900
(831) 824-4900(408) 430-1400
(408) 430-1400Office: (408) 533-1120
2007 W Hedding Street
Suite 203
San Jose, CA 95128
Licenses
Contractor License#993539
If you are looking for service in the San Francisco area, please visit:
precisiondoorsanfrancisco.com/
If you are looking for service in the East Bay area, please visit:
precisiondooreastbay.com/
The main purpose was to sell me on a new door when all I needed was to replace a spring. I warn others to ignore the sale pitch and focus only on what your needs are to fix the door.
- Dennis Lunder