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about Precision Garage Door
Precision Garage Door of San Josehas received 1756 reviews, averaging 4.84 Stars:
Santa Clara, CA
San Jose, CA
Paul with Precision Door was fantastic to work with. No pushy business deals. Gave me 3 different quotes depending on how many things would need to be replaced. Paul was very personable and easy to talk to. Door is fixed, opens like a charm! I’m glad we updated the motor. We are very happy with Precision Doors.
- Paula Hadley
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Service Technician Team: Paul Brinkman
Los Altos, CA
The Tech was very knowledgeable and helpful
- Ned Barnholt
San Jose, CA
The technician, Nathaniel, called as promised to advise he was 20 minutes away. This is nice to allow me, the customer, the be ready when he arrives. He was friendly and understood the situation. He listened to my concerns and took ownership of the situation. After a few minutes I was presented with two options for repair. I made my decision and he promptly started the repairs. Within 60-90 minutes, he was done. We tested the doors functionality. He showed me what he did and reiterated the warranty on the work and parts. Nathaniel Was a pleasure to work with and for any future projects, I’d like him as my service technician.
- Brian
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Service Technician Team: Nate Lapidez
Saratoga, CA
very satisfied Thansk Mrs Spiro
- Marketa Spiro
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Service Technician Team: Brandon Brooks
San Jose, CA
Paul did a great job and got it fixed in a timely matter. I have used your service before and will be back in the future. Thanks Tim
- Tim Floerchinger
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Service Technician Team: Paul Brinkman
Gilroy, CA
Mario was very friendly and professional. He answered all my questions and did a fantastic job in installing the new opener. He was efficient in the repair and also helped me install and use the opener app on my phone.
- Amir Khalighi
San Jose, CA
They responded immediately when I needed help with my garage door and showed up right away. Not only did they fix the main issue with the door, but they also addressed a broken wire in the garage door panel and provided helpful advice for long-term maintenance. The service was quick, thorough, and professional. If you’re looking for someone reliable who goes above and beyond, this is the person to call! Five stars!
- Nikolai Svakhin
Santa Clara, CA
The technician looked at the problem that the garage would not open and decided that all mechanical parts need to be replaced. He was very courteous and explained everything in detail. After it was all done the garage door was properly balanced and and opened and closed smoothly. Job well done.
- Gary Fritz
Morgan Hill, CA
Paul was friendly, polite and professional. Carefully inspected my garage door and later showed me all the parts of the door that he thought should be replaced and why. I was very satisfied with his work. Had no problem giving him a 5 star rating.
- Steven Ando
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Service Technician Team: Paul Brinkman
Santa Clara, CA
I appreciate the same day service. Paul was professional and knowledgeable. The garage door works good, and the new keypad works as well. Thank you, JS
- JS
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Service Technician Team: Paul Brinkman
San Jose, CA
Everything was terrific, the entire process. I've had problems with my garage door for years that I endlessly tried to fix myself. I even had other companies come out and try to fix the issues but their solutions never worked long term. Precision came out within hours of my initial call, quickly diagnosed my problems, gave me 3 detailed solution options, and completed super high end work right away. The literally solved years worth of problems in just a couple of quick hours. Super happy with their work and service and would highly recommend them over anyone else!
- Ben M.
Morgan Hill, CA
I was very impressed with your timely service. The technician assessed my door and told me I needed to upgrade all the hardware. He quoted over $400. I told him my friend who was a garage door repairman had diagnosed a loose cable. That’s all I wanted repaired at this time. He took 10 minutes to tighten the cable and sprayed some WD40. He charged me $235 for a 10 minute task. I feel the charge was most unreasonable. Don’t think I would make Precision Door my first call next time.
- Lucy Hoefling
Sunnyvale, CA
Absolute 5 star service and experience! I love the fact that the company truly honors 24/7 call answer service - so assuring. Their technicians are super experts in all things garage door and do an awesome job/provide quality products (top tier!) and give fair pricing. Over the years they have changed springs and recently installed a brand new Liftmaster motor system. Huge fan, very inspiring and highly recommend.
- Shivani Goel
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Service Technician Team: David Lopez
Morgan Hill, CA
Raúl did an amazing job. Very knowledgeable and professional as well as helpful. Everything was explained so clearly.
- Thersa Caceres
Gilroy, CA
Problem was on a Sunday, Tech showed up and took great care of us. He was very knowledgeable and friendly.
- Charles Walrafen
Santa Cruz, CA
I was able to schedule next-day service. Phillip, the technician, arrived on time, diagnosed several problems and gave me a thorough explanation of what was happening and what he proposed to do. He did the work efficiently and the door is working great now. Thank-you!
- Lori
San Jose, CA
We contacted Precision to get a spring replaced that broke in the morning. They easily accommodated us and had a tech come out a few hours later. Our tech, Joel was professional, on-time and super chill! Great guy to work with. He replaced the spring and suggested other part replacements too. After he left, our garage was so quiet and runs very well now. great customer service! Will use them again for any garage needs in the future.
- Jamie M.
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Service Technician Team: Joel Jaimez
San Carlos, CA
This is an update to my earlier review wherein I was unhappy, feeling I was overcharged. Param was courteous enough to call and discuss my issue. He then was kind enough to make a substantial credit to help with the misunderstanding. Kudos to him and Precision for their great customer service!
- Marshal Lim
San Jose, CA
Paul was very thorough and patient. Took several pictures to clearly show each issue…examples being springs, cables and two broken brackets. Was very good in answering all of questions that I had and giving recommendations. Very satisfied.
- Rick Johnson
San Jose, CA
Very fast service, processional service but cost extremely high.
- John Aldridge
San Jose, CA
I contacted Precision Garage Door in order to get my garage door repaired. The large spring at the top of the door had broken and the door would not open. I scheduled my appointment on-line and they were able to come out the same day. Paul, the technician, explained what needed to be done to fix the problem and also made some suggestions on some maintenance issues. We had Paul complete the necessary repairs and also asked him to replace the garage door opener with a newer model. He handled everything in a very timely manner and was extremely professional throughout the process. Once completed, the door works great and the new opener is so much better than what we originally had. I would highly recommend Precision Garage Door Service.
- Lindley Zink
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Service Technician Team: Paul Brinkman
San Jose, CA
Thank you very much for promptly reviewing my previous comment about the service and cost of parts for garage door repairs you did at my residence in San Jose. I didn’t really expect that my comments would be read and reviewed by Precision and that you would give me a call to hear and address it, I truly appreciate it. Your eagerness to listen to customer feedback and adapt / address concerns has impressed me very much. I have long been very satisfied with Precision’s at-home service and now I’m even more happier with your back-office / customer support too and I wouldn’t hesitate to recommend Precision to my friends and family.
- Karthik Shanmugam
San Jose, CA
Precision Garage Door is the BEST! They were prompt and very professional. David Lopez was my repair person; he explained everything step by step, showed me what the problem was with my garage door, which made me feel very comfortable in making the repair choices that I did. I'll never choose another garage door company other than Precision Garage Door.
- Deneen Donahe
San Jose, CA
I was able to get an appointment really quickly for the day after Thanksgiving because I called late in the day before. The Tech, Paul Brinkman, was even a little early. I had two broken screws and needed an extra remote. I also showed him that the bottom of the door had been damaged when some other workmen opened it manually and let it slam when pushing it closed. He told me he would be able to fix that for me too. This fix was quick and efficient. I would recommend Precision Garage Door to others. Laura Sterbenc San Jose, CA
- Laura Sterbenc
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Service Technician Team: Paul Brinkman
Stanford, CA
Garage door originally bought from Precision, long time ago and I think from that time we had to call Precision onl y once, until this time. Technician came on time, was polite, did his work, all seems fixed, and I would gladly recommend Precision to anyone in need of service. My daughter was here afterwards and I told her about it and she said if she ever needed service, she would contact your office. She lives in east bay, contra costa county. One small item- since technician had a rather heavy accent and I haave severe hearing problems (I am 99!) conversation was a bit difficult! This in no way affected his work!!
- Anita Olkin
San Jose, CA
You got here within 3 hours of me calling. Great service as my garage door wouldn’t close. The technician, Paul Brinkman was great. I am very pleased.
- Lou Toler
San Jose, CA
This message for Peraam he is the one working hard for precision better try to help customer. All the technicians are not Ernest that makes big disappoint . Anyway I give him four Stars only for him. From Customer Angela
- Angela Oh
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Los Altos, CA
Philip was incredible. If I could give him more stars I would. Timely, professional, hardworking, and courteous. He was able to make all the repairs needed on the same day that he came out to look at the problem. He also took time to explain everything that he was doing.
- Nigel Endersby
Palo Alto, CA
I called for an appointment and the dispatcher was kind and got me an appointment for the same day. She said Jose would call me 30 minutes before arrival. I got a call from Paulino during the designated time window and he was already at the house. So it looks like they switched technicians maybe for scheduling reasons. It turns out my garage opener was not broken as it was functioning there. But Paulino started telling me I should replace all these things (springs were too "small"), wheels on garage door needed to be replaced, pulley needed to be replaced, etc. Then he said, "You don't want to change the motor?" He went onto his iPad and started adding up all this stuff. The quote was over two grand. I felt as though as if he was just upselling me on a lot of stuff that I didn't need. I told him I didn't want to do all that stuff, so he took some items off and asked me if that price was ok. I said no, so he took more stuff off and asked if the price was ok. I said no, then he took more stuff off and said this is the bare minimum. At that point, I honestly didn't trust his recommendations. It felt like a pure sales job to try to maximize the items and services they sell to customers. He wasn't pushy at all, but he seemed to be in a hurry because it was his last call for the night. I politely declined everything and just paid the $69.95 service call fee, which was fine. I've dealt with service managers at all kinds of car dealerships (Toyota, Lexus, Audi, BMW, Subaru). This service call felt like I was at a Toyota dealership. They tell you that you need all these things and that your garage door will break or is too heavy for those springs and the garage opener. This might shock you, but we have a solid wood garage door that is very heavy. We have a LiftMaster garage door opener that is ORIGINAL from when the house was built. We have owned the house since 1990 and I personally repaired that LiftMaster once about 25 years ago when the motor stripped the plastic gear inside. It's never been repaired since. The only entry to the garage is through the garage door as it's a detached garage. So I kind of laughed when he wanted me to buy a new garage opener for $1,400. Overall, it's easy to get an appointment on the same day with these guys. I don't know if my technician tried to sell me all those things on his own or if they are encouraged to do so. I prefer it when you don't feel as though you are being upsold. Technician was nice though and he didn't seem pissed when I said I'll just pay for the service call. Your experience may vary, but that's my experience.
- Chris
(408) 571-6699
(408) 571-6699(650) 815-7096
(650) 815-7096(650) 480-6099
(650) 480-6099(831) 824-4900
(831) 824-4900(408) 430-1400
(408) 430-1400Office: (408) 533-1120
2007 W Hedding Street
Suite 203
San Jose, CA 95128
Licenses
Contractor License#993539
If you are looking for service in the San Francisco area, please visit:
precisiondoorsanfrancisco.com/
If you are looking for service in the East Bay area, please visit:
precisiondooreastbay.com/
Thank you very much for the quick service. I’m happy that my garage door is functioning properly now.
- Narumi Kojima