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about Precision Garage Door

Precision Garage Door of San Jose
has received 1758 reviews, averaging 4.84 Stars:
1 2 3 4 5
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Philip was incredible. If I could give him more stars I would. Timely, professional, hardworking, and courteous. He was able to make all the repairs needed on the same day that he came out to look at the problem. He also took time to explain everything that he was doing.

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Phillip Nguyen Service Provided:
Garage Door Repair

Product:
Springs

Service Technician Team: Phillip Nguyen
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I called for an appointment and the dispatcher was kind and got me an appointment for the same day. She said Jose would call me 30 minutes before arrival. I got a call from Paulino during the designated time window and he was already at the house. So it looks like they switched technicians maybe for scheduling reasons. It turns out my garage opener was not broken as it was functioning there. But Paulino started telling me I should replace all these things (springs were too "small"), wheels on garage door needed to be replaced, pulley needed to be replaced, etc. Then he said, "You don't want to change the motor?" He went onto his iPad and started adding up all this stuff. The quote was over two grand. I felt as though as if he was just upselling me on a lot of stuff that I didn't need. I told him I didn't want to do all that stuff, so he took some items off and asked me if that price was ok. I said no, so he took more stuff off and asked if the price was ok. I said no, then he took more stuff off and said this is the bare minimum. At that point, I honestly didn't trust his recommendations. It felt like a pure sales job to try to maximize the items and services they sell to customers. He wasn't pushy at all, but he seemed to be in a hurry because it was his last call for the night. I politely declined everything and just paid the $69.95 service call fee, which was fine. I've dealt with service managers at all kinds of car dealerships (Toyota, Lexus, Audi, BMW, Subaru). This service call felt like I was at a Toyota dealership. They tell you that you need all these things and that your garage door will break or is too heavy for those springs and the garage opener. This might shock you, but we have a solid wood garage door that is very heavy. We have a LiftMaster garage door opener that is ORIGINAL from when the house was built. We have owned the house since 1990 and I personally repaired that LiftMaster once about 25 years ago when the motor stripped the plastic gear inside. It's never been repaired since. The only entry to the garage is through the garage door as it's a detached garage. So I kind of laughed when he wanted me to buy a new garage opener for $1,400. Overall, it's easy to get an appointment on the same day with these guys. I don't know if my technician tried to sell me all those things on his own or if they are encouraged to do so. I prefer it when you don't feel as though you are being upsold. Technician was nice though and he didn't seem pissed when I said I'll just pay for the service call. Your experience may vary, but that's my experience.

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Service Provided:
Garage Door Repair

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Excellent and timely service. Would use them again and again.

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Employee Avatar Service Provided:
Garage Door Repair

Product:
Garage Door Opener

Service Technician Team: Paul Brinkman
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Excellent service, very courteous and knowledgeable contractor and helping out without stretching over cost. Thanks!

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Phillip Nguyen Service Provided:
Garage Door Repair

Service Technician Team: Phillip Nguyen
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Joel, our technician, was professional, polite, patient, and thorough. He came on time and made sure all our needs were met. He also patiently taught me how to care for our garage door and garage door opener. I was grateful for his service.

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Joel Jaimez Service Provided:
Garage Door Opener Repair

Service Technician Team: Joel Jaimez
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I receive great customer service with Paul Brinkman when he installed my Garage Opener. I appreciate Paul taking the time to inform me about the many features that are included with me. Thank you again, Judie

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Employee Avatar Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Service Technician Team: Paul Brinkman
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Phillip Nguyen was the technician that did an excellent job in changing the springs and rollers plus doing the regular maintenance. Phillip is very professional and friendly. He completed the job in a timely manner with satisfactory result. We are very happy with his service.

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Phillip Nguyen Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Technician Team: Phillip Nguyen
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Mr Alvarez came to our home to service our garage. He was very polite and extremely knowledgeable. He explained after diagnosis what he was going to do and the cost. He cleaned up after himself. We would certainly recommend Mr. Alvarez and your company to friends and neighbors. We were very please overall. Thank you!

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Salvador Alvarez Service Provided:
Garage Door Repair

Product:
Springs

Service Technician Team: Salvador Alvarez
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Needless to say I was in panic, as I could not open my garage door this morning. I was very fortunate as my friend recommended to call Precision Garage Door Service. Paul Brinkman came over to my place shortly after my call. He fixed my garage door. He was professional and explained me everything about the issue and how he was going to fix it. He made my day, which started with panic. I can't thank Paul enough!

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Employee Avatar Service Provided:
Garage Door Opener Repair

Service Technician Team: Paul Brinkman
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Thank you so much for immediate response when I called and the same day service! I had a long neglected garage door that after power was shut off, caused me to pull the dreaded red rope. No reconnect lead to me calling and by 4 hours later, it was fixed. Appreciated the lesson on lubrication (video recorded so I can recall to do it yearly).

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Joel Jaimez Service Provided:
Garage Door Repair

Service Technician Team: Joel Jaimez
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Joel recently repaired my garage door and I was very impressed with his skill and patience. He addressed all my concerns without rushing and the door now operates smoothly. I am very satisfied with the quality of the service and work

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Service Provided:
Garage Door Repair

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

This is the worst experience I have had. If I could give 0 stars I would. I had Precision Garage Door install my garage door. It was quite expensive but I agreed to proceed because the company is advertised as family owned. Now that the battery had to be replaced, I was prepared to do it myself. But when I tried to open the battery box, it looked like the screw had been stripped, probably when it was installed. I was really concerned so I called Precision Garage Door. The woman I spoke to said it would be 50% off $69.95 and that a worker would contact me. Later in the afternoon, I received a telephone call on my landline (which is not my primary line). The worker said he called me 6 times on my cell phone (he did not) and then indicated it would be $200+ a service fee to open the box and put in a battery! He then said I could do it myself by purchasing a Milwaukee 1/4 inch drive to take care of an issue that was caused by the original installer. To add to everything else, he then said he would message me a picture (he did not). If anyone asks me if I could recommend a garage door firm, it certainly will NOT be Precision Garage Door.

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Brandon Brooks Service Provided:
Garage Door Repair

Service Technician Team: Brandon Brooks
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Responded fast fixed my garage door to open again.

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Joel Jaimez Service Provided:
Garage Door Repair

Product:
Springs

Service Technician Team: Joel Jaimez
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Charged me $283 to adjust the spring tension on my garage door, that took him no more than 5 minutes. He spent the most time trying to get me to replace the door wheels and install a new opener, even though they were working fine! I had used Precision to replace my door springs in 2021, I will seek garage door services elsewhere.

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Employee Avatar Service Provided:
Garage Door Repair

Service Technician Team: Paul Brinkman
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

The Technician is very thorough.

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Service Provided:
Garage Door Opener Repair

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Rodney Excellent, knowledgeable, clear communication and patient. Highly recommend service to anyone. Knew what was needed and performed like a true professional Give this man raise. Thank you.

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Rodney Farmer Service Provided:
Garage Door Opener Repair

Product:
Rollers

Service Technician Team: Rodney Farmer
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Prompt and thorough same day service with lots of good information and explanation from technician.

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Service Provided:
Garage Door Repair

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Nathaniel was efficient, careful, friendly and thorough. He did a great job! I am very happy with his service.

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Service Provided:
Garage Door Repair

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Excellent service. Very fast. Will use them again.

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Service Provided:
Garage Door Repair

Product:
Springs

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

A trustworthy company. If there is a problem, someone will come to service quickly, and the technicians who do the service are very friendly.

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David Lopez Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Service Technician Team: David Lopez
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Ads and reputation

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Service Provided:
Garage Door Opener Repair

Product:
Garage Door Opener

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Paul was very helpful and explained my options. After installation of new model, he explained how everything works. I would recommend Precision to anyone.

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Employee Avatar Service Provided:
Garage Door Repair

Service Technician Team: Paul Brinkman
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I chose Precision Door because I had used them in the past. Your employee Paul Brinkman installed a new opener. He was professional, efficient, and a credit to your company.

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Employee Avatar Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Service Technician Team: Paul Brinkman
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I’ve used this company before and it has always done the best job. I got service the same day I called. The door’s problems were quickly diagnosed and fixed.

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Service Provided:
Garage Door Repair

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Yesterday Paul provided us super service of our two garage doors. The annoying chirpy, squeaky sounds are gone now. More importantly the expertly installed replacement parts provide us the assurance that our doors will perform in the manner intended by the manufacturer. I would not hesitate for a moment to recommend your company and Paul's prompt, expert, and agreeable service.

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Employee Avatar Service Provided:
Garage Door Repair

Product:
Rollers

Service Technician Team: Paul Brinkman
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Phillip the technician did a very good job. He was efficient and a fine representative for your company. I will be recommending your company for any garage door work in the future.

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Phillip Nguyen Service Provided:
Garage Door Repair

Service Technician Team: Phillip Nguyen
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Mr. Singh, Your Mission statement true to it's core/ Write a review. Philip Nguyen explained how outdated our unit was and pretty much determined we fell under a obsolescence condition. Philip was to us was very courteous and professional asking do you have any questions for me..Good follow up. Personally I posted 30 plus years in the Hi-Tech world and I kinda know people. Simply Philip Nguyen is a Asset to Precision and it's future! and yes he Help us two years so it good to see a friendly face. Sincerely Robert

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Phillip Nguyen Service Provided:
Garage Door Opener Repair

Service Technician Team: Phillip Nguyen
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Tech was on time, friendly, and more knowledgeable than me...Walla door Wonderful!!!!

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David Lopez Service Provided:
Garage Door Repair

Product:
Rollers

Service Technician Team: David Lopez
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

Good service

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Employee Avatar Service Provided:
Garage Door Repair

Service Technician Team: Paul Brinkman
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Review:

I called Precision with symptom of intermittent operation/door stopping part way up, & arranged time slot between 12:30pm & 4:30pm same day. Tech called me at 1:10pm that he is en-route and arrived on time 35 minutes later. David listened to symptoms, asked questions about door usage frequency, described his assessment of problem. He explained primary must do repair and related secondary repairs he may suggest depending on what he finds as he starts the work. He allowed me to choose among necessary work and what options I can afford. He showed total cost on his tablet for me to see range of cost. Initial cost higher than expected. David made it easy to understand what is needed and could be deferred. Very happy with courteous and competent service.

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David Lopez Service Provided:
Broken Garage Door Spring Repair

Service Technician Team: David Lopez
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Angi's List Super Service Award 2021
Precision Door Service of Bay Area, Garage Doors & Openers, Fremont, CA
Diamond Certified
Home Advisor
Military Discounts
Senior Discounts
Teacher Discounts
San Jose Area

(408) 571-6699

(408) 571-6699
Palo Alto Area

(650) 815-7096

(650) 815-7096
Redwood City Area

(650) 480-6099

(650) 480-6099
Santa Cruz County

(831) 824-4900

(831) 824-4900
Gilroy/Morgan Hill Area

(408) 430-1400

(408) 430-1400
Precision Garage Door of San Jose
Office: (408) 533-1120
2007 W Hedding Street
Suite 203

San Jose, CA 95128

Licenses

Contractor License
#993539

If you are looking for service in the San Francisco area, please visit:

precisiondoorsanfrancisco.com/

If you are looking for service in the East Bay area, please visit:

precisiondooreastbay.com/