Read what people are saying
about Precision Garage Door

This is an update to my earlier review wherein I was unhappy, feeling I was overcharged. Param was courteous enough to call and discuss my issue. He then was kind enough to make a substantial credit to help with the misunderstanding. Kudos to him and Precision for their great customer service!

- Marshal Lim

Paul was very thorough and patient. Took several pictures to clearly show each issue…examples being springs, cables and two broken brackets. Was very good in answering all of questions that I had and giving recommendations. Very satisfied.

- Rick Johnson

Very fast service, processional service but cost extremely high.

- John Aldridge

I contacted Precision Garage Door in order to get my garage door repaired. The large spring at the top of the door had broken and the door would not open. I scheduled my appointment on-line and they were able to come out the same day. Paul, the technician, explained what needed to be done to fix the problem and also made some suggestions on some maintenance issues. We had Paul complete the necessary repairs and also asked him to replace the garage door opener with a newer model. He handled everything in a very timely manner and was extremely professional throughout the process. Once completed, the door works great and the new opener is so much better than what we originally had. I would highly recommend Precision Garage Door Service.

- Lindley Zink

Thank you very much for promptly reviewing my previous comment about the service and cost of parts for garage door repairs you did at my residence in San Jose. I didn’t really expect that my comments would be read and reviewed by Precision and that you would give me a call to hear and address it, I truly appreciate it. Your eagerness to listen to customer feedback and adapt / address concerns has impressed me very much. I have long been very satisfied with Precision’s at-home service and now I’m even more happier with your back-office / customer support too and I wouldn’t hesitate to recommend Precision to my friends and family.

- Karthik Shanmugam

Precision Garage Door is the BEST! They were prompt and very professional. David Lopez was my repair person; he explained everything step by step, showed me what the problem was with my garage door, which made me feel very comfortable in making the repair choices that I did. I'll never choose another garage door company other than Precision Garage Door.

- Deneen Donahe

I was able to get an appointment really quickly for the day after Thanksgiving because I called late in the day before. The Tech, Paul Brinkman, was even a little early. I had two broken screws and needed an extra remote. I also showed him that the bottom of the door had been damaged when some other workmen opened it manually and let it slam when pushing it closed. He told me he would be able to fix that for me too. This fix was quick and efficient. I would recommend Precision Garage Door to others. Laura Sterbenc San Jose, CA

- Laura Sterbenc

Garage door originally bought from Precision, long time ago and I think from that time we had to call Precision onl y once, until this time. Technician came on time, was polite, did his work, all seems fixed, and I would gladly recommend Precision to anyone in need of service. My daughter was here afterwards and I told her about it and she said if she ever needed service, she would contact your office. She lives in east bay, contra costa county. One small item- since technician had a rather heavy accent and I haave severe hearing problems (I am 99!) conversation was a bit difficult! This in no way affected his work!!

- Anita Olkin

You got here within 3 hours of me calling. Great service as my garage door wouldn’t close. The technician, Paul Brinkman was great. I am very pleased.

- Lou Toler

This message for Peraam he is the one working hard for precision better try to help customer. All the technicians are not Ernest that makes big disappoint . Anyway I give him four Stars only for him. From Customer Angela

- Angela Oh

Philip was incredible. If I could give him more stars I would. Timely, professional, hardworking, and courteous. He was able to make all the repairs needed on the same day that he came out to look at the problem. He also took time to explain everything that he was doing.

- Nigel Endersby

I called for an appointment and the dispatcher was kind and got me an appointment for the same day. She said Jose would call me 30 minutes before arrival. I got a call from Paulino during the designated time window and he was already at the house. So it looks like they switched technicians maybe for scheduling reasons. It turns out my garage opener was not broken as it was functioning there. But Paulino started telling me I should replace all these things (springs were too "small"), wheels on garage door needed to be replaced, pulley needed to be replaced, etc. Then he said, "You don't want to change the motor?" He went onto his iPad and started adding up all this stuff. The quote was over two grand. I felt as though as if he was just upselling me on a lot of stuff that I didn't need. I told him I didn't want to do all that stuff, so he took some items off and asked me if that price was ok. I said no, so he took more stuff off and asked if the price was ok. I said no, then he took more stuff off and said this is the bare minimum. At that point, I honestly didn't trust his recommendations. It felt like a pure sales job to try to maximize the items and services they sell to customers. He wasn't pushy at all, but he seemed to be in a hurry because it was his last call for the night. I politely declined everything and just paid the $69.95 service call fee, which was fine. I've dealt with service managers at all kinds of car dealerships (Toyota, Lexus, Audi, BMW, Subaru). This service call felt like I was at a Toyota dealership. They tell you that you need all these things and that your garage door will break or is too heavy for those springs and the garage opener. This might shock you, but we have a solid wood garage door that is very heavy. We have a LiftMaster garage door opener that is ORIGINAL from when the house was built. We have owned the house since 1990 and I personally repaired that LiftMaster once about 25 years ago when the motor stripped the plastic gear inside. It's never been repaired since. The only entry to the garage is through the garage door as it's a detached garage. So I kind of laughed when he wanted me to buy a new garage opener for $1,400. Overall, it's easy to get an appointment on the same day with these guys. I don't know if my technician tried to sell me all those things on his own or if they are encouraged to do so. I prefer it when you don't feel as though you are being upsold. Technician was nice though and he didn't seem pissed when I said I'll just pay for the service call. Your experience may vary, but that's my experience.

- Chris

Excellent and timely service. Would use them again and again.

- David Brandt

Excellent service, very courteous and knowledgeable contractor and helping out without stretching over cost. Thanks!

- Jignesh Mehta

Joel, our technician, was professional, polite, patient, and thorough. He came on time and made sure all our needs were met. He also patiently taught me how to care for our garage door and garage door opener. I was grateful for his service.

- Charlene Mcneil

I receive great customer service with Paul Brinkman when he installed my Garage Opener. I appreciate Paul taking the time to inform me about the many features that are included with me. Thank you again, Judie

- Judie

Phillip Nguyen was the technician that did an excellent job in changing the springs and rollers plus doing the regular maintenance. Phillip is very professional and friendly. He completed the job in a timely manner with satisfactory result. We are very happy with his service.

- M.Yu

Mr Alvarez came to our home to service our garage. He was very polite and extremely knowledgeable. He explained after diagnosis what he was going to do and the cost. He cleaned up after himself. We would certainly recommend Mr. Alvarez and your company to friends and neighbors. We were very please overall. Thank you!

- B Pagonico

Needless to say I was in panic, as I could not open my garage door this morning. I was very fortunate as my friend recommended to call Precision Garage Door Service. Paul Brinkman came over to my place shortly after my call. He fixed my garage door. He was professional and explained me everything about the issue and how he was going to fix it. He made my day, which started with panic. I can't thank Paul enough!

- Vera Katseva

Thank you so much for immediate response when I called and the same day service! I had a long neglected garage door that after power was shut off, caused me to pull the dreaded red rope. No reconnect lead to me calling and by 4 hours later, it was fixed. Appreciated the lesson on lubrication (video recorded so I can recall to do it yearly).

- C. Reid

Joel recently repaired my garage door and I was very impressed with his skill and patience. He addressed all my concerns without rushing and the door now operates smoothly. I am very satisfied with the quality of the service and work

- Margaret Tolani

This is the worst experience I have had. If I could give 0 stars I would. I had Precision Garage Door install my garage door. It was quite expensive but I agreed to proceed because the company is advertised as family owned. Now that the battery had to be replaced, I was prepared to do it myself. But when I tried to open the battery box, it looked like the screw had been stripped, probably when it was installed. I was really concerned so I called Precision Garage Door. The woman I spoke to said it would be 50% off $69.95 and that a worker would contact me. Later in the afternoon, I received a telephone call on my landline (which is not my primary line). The worker said he called me 6 times on my cell phone (he did not) and then indicated it would be $200+ a service fee to open the box and put in a battery! He then said I could do it myself by purchasing a Milwaukee 1/4 inch drive to take care of an issue that was caused by the original installer. To add to everything else, he then said he would message me a picture (he did not). If anyone asks me if I could recommend a garage door firm, it certainly will NOT be Precision Garage Door.

- Kenneth Entin

Responded fast fixed my garage door to open again.

- Patricia Hammond

Charged me $283 to adjust the spring tension on my garage door, that took him no more than 5 minutes. He spent the most time trying to get me to replace the door wheels and install a new opener, even though they were working fine! I had used Precision to replace my door springs in 2021, I will seek garage door services elsewhere.

- Dodd Portman

The Technician is very thorough.

- Josephine Alexander

Rodney Excellent, knowledgeable, clear communication and patient. Highly recommend service to anyone. Knew what was needed and performed like a true professional Give this man raise. Thank you.

- William Jones

Prompt and thorough same day service with lots of good information and explanation from technician.

- Karen Perry

Nathaniel was efficient, careful, friendly and thorough. He did a great job! I am very happy with his service.

- S Watson

Excellent service. Very fast. Will use them again.

- Kirk Matsuyama

A trustworthy company. If there is a problem, someone will come to service quickly, and the technicians who do the service are very friendly.

- Siou-ming Chu