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about Precision Garage Door in:
San Jose, CA
Precision Garage Door of San Josehas received 621 reviews, averaging 4.82 Stars:
San Jose, CA
San Jose, CA
Very responsive: Fast, excellent service! The technicians were friendly, professional, and knowledgeable.
- David Lang
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Service Technician Team: Phillip Nguyen
San Jose, CA
Excellent service from the ease of setting up an appointment on line, to the technicians diagnosis of the problem and repairing it.
- David Nevis
San Jose, CA
This is one of the worst experiences I’ve ever had. The tech inspected the garage door and gave three options in the order of cost that would require to fix it. He could not provide the exact reason for the malfunctioning of the door. First option he gave had a quick change of programming required which he boasted as if the door is going to require a lot of effort and time to fix it. He spent less than 10 minutes in reprogramming and charged $335 for this. Extremely disappointed by this and would not recommend your company to anyone. I’m also going to post a public review.
- Mayur Pujari
San Jose, CA
Prompt and efficient service. Gave three possible options with different price points.
- Martha Wilson
San Jose, CA
Precision had installed my garage door in 2016 and it is still perfect. It was my very old opener that finally failed after 19 years and Precision was my go to for a replacement. Great same day service and the technician was sooooo nice and knowledgeable giving me all the options available. He did not try to upsell anything, but gave me the facts and figures and let me decide with no pressure at all! So refreshing to have trustworthy people to work with. Thank you Precision Door! I am beyond happy.
- Denise Simmons
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San Jose, CA
If I could give 10 stars I would ! I had a basic service call and from the beginning felt as if I was a valued customer. Very professional from the phone call making the appointment (and was offered same day service !)- to the call notifying me the tech was on his way. Both technicians were knowledgeable and explained what i needed and showed me things about my opener that would be good to know should I have an emergency. Then they did an excellent job putting on a trim on the bottom of the door that I needed - with PRECISION ! 10 star service !!
- Stephanie Moore
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Service Technician Team: Mario Mojica
San Jose, CA
Paul was very friendly and professional. He explained everything as he went along. I was interested in how to keep the rollers lubricated and he showed me how and then showed me where to do the same thing with the hinges. Very helpful!! I would recommend Precision Gargage Door Service to my family and friends too!
- Donna Sarabia
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Service Technician Team: Paul Brinkman
San Jose, CA
I appreciated Ian’s quick response. He was knowledgeable, efficient and courteous.
- Susan
San Jose, CA
Fast, efficient, and complete service in one visit. Antonio was really good! He knew his job, and had all the tools to get it done. He worked quickly and efficiently, and addressed my needs at every step in the process. Given the age of the opener I was using, and the wear and tear over the past 24 years, upgrading to a new opener and springs was what I needed. Antonio cleaned up as he went, so that when he was finished, he simply put his tools away and was able to drive away. It was a pleasure doing business with Precision Garage Door Service, and interacting with Antonio during the job. Thank you for your care and concern for your customers!
- Larry Morrissey
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Service Technician Team: Antonio Mendoza
San Jose, CA
Your Technician Paul Brinkman was very polite, on time and did a great job. I gladly recommend him and your company. Thank you very much, Heidi
- Heidi Krueger
San Jose, CA
Hi Manager of Precision Garage Door: I would like tell you that I appreciated the efficient and timely manner to carry on his repair work on our broken garage door. Phil called us ahead of time before he came in, and then the way he explained the issue I had with our garage door. While he was working, I was surprised at his speedy and efficient way to proceed the repair job. You should be proud of having such a good worker under you. I am looking for a copy of your receipt of our Visa payment. Takashi Komatsuzaki
- Takashi Komatsuzaki
San Jose, CA
Paul Brinkman from Precision Door Service recently assisted with a garage door issue at my home. His timely arrival and the courtesy call before showing up were much appreciated, setting a professional tone from the start. The repair, a straightforward task, was completed in about 30 minutes. What stood out was not just the efficiency of the work but Paul's demeanor throughout the service. He was easygoing and made an effort to ensure we felt comfortable, avoiding any unnecessary technical jargon and maintaining a straightforward approach to explaining the necessary work and costs involved. Paul also offered advice on maintenance and improvements that could be made to extend the lifespan of our garage door system. He noticed that the springs were heavier than necessary, which could potentially strain the motor over time. However, he wasn't pushy about additional services. Instead, he laid out the facts, allowing us to make an informed decision without feeling pressured. While the repair itself was as expected, it was Paul's honest and unassuming manner that truly made the experience positive. He took the time to ensure we felt fully attended to, a testament to his good business sense and customer service approach. In summary, Paul delivered service that was both reliable and grounded in trust. His punctuality and transparency throughout the process stood out, making the entire experience notably straightforward and pleasant. For anyone in need of garage door repairs, Paul and Precision Door Service comes highly recommended for an honest and hassle-free service experience.
- John Angel
San Jose, CA
I needed some repairs on garage door spring brackets and had seenPrecision Door advertized on television. Your ads give off confidence that you can handle all aspects of a customers needs and I was not disappointed. David was courteous, knew his job and checked my other door when asked. Was happy with your company’s service and happy to pay my bill for a job well done. Highly recommend using Precision Doors. Thank you Fay
- Fay Meleen
San Jose, CA
Technician's were on time and very professional. They diagnosed the problem very quickly and fixed it in a timely manner.
- Bob Fraka
San Jose, CA
professional worked excellent will call again
- Leo Dearagon
San Jose, CA
It is the second time that Phillip helps me with garage doors issues. He arrived on time, he is very professional on his approach to solving the problems and does so with precision, diligence and knowledge. I highly recommend Phillip's services and those of his company Alberto G
- Alberto G
San Jose, CA
The main purpose was to sell me on a new door when all I needed was to replace a spring. I warn others to ignore the sale pitch and focus only on what your needs are to fix the door.
- Dennis Lunder
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San Jose, CA
Joel was prompt and efficient. We had springs break a couple of years ago and this time our sensors weren't working properly so he replaced them and serviced the door as well. He came out and replaced them for us. He is a pleasure to work with; explained all costs; was timely and got the job done well. It was nice to have him return to my home since I'd worked with him before and he'd done a great job then and now!
- Patty Dworkin
San Jose, CA
Called in evening with malfunctioning garage doors and service was provided the very next morning. A technician called in the early part of the 4 hour arrival window to leave a message that he was arriving in 15 minutes. My husband was unable to decipher any of the message due to poor quality English spoken very fast. I am fluent in Spanish and was able to make out that his name was Paulino. Our experience with him was mixed. He assessed and repaired the problem competently and expeditiously and did not pressure me to replace unnecessary parts. He also provided, but only upon asking, suggestions about future maintenance. When I expressed my sticker shock at the $1,800 cost of the repair, which included new springs, cables, wheels, and some tightening and lubricating, he was dismissive of my concern brushing it off as purely inflationary. My husband ran a manufacturing business for many years and is well aware of industry markup margins for parts. When we reviewed the invoice in detail, it became clear to us a large component of the “inflation” was on the part of Precision, Paulino, or both. We realized it was a classic ripoff. There were also red flags about the overall dubious professional trustworthiness of this technician. We will take our business elsewhere for any future service.
- Michelle Watte and Ray Noble
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San Jose, CA
From: Jean M. Corrigan I was very pleased with my experience with Precision Garage Door of San Jose today. The repair man, Joel, was here with in the hour to address and repair my broken spring and replace other worn parts. Joel is very experienced and quick employee. I am certainly planning to recommend your company to my neighbors and friends.
- Jean Corrigan
San Jose, CA
Precision Garage Door is the BEST !!! I called on Friday and on Saturday Jose Brizuela, the technician, was here on time as promised. Jose was very thorough and showed me in detail the problem with the garage door and then very efficiently corrected the problems. He was very knowledgeable, courteous, friendly and professional. I highly recommend Precision for your garage door problems - large or small..... thank you !! Kitty
- Kitty Mckee
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San Jose, CA
Paul is very professional & knowledgeable and detail oriented tech.
- Edmond Karinian
San Jose, CA
I appreciate the quick response that Precision provided to address the issue with my garage door. Two questions: 1) The service charge of $69.95, though was discounted by 50%, for just calling for service and set up an appointment, is to me an extra or unnecessary charge. I call MD's office to make an appointment to see the doctor, the receptionist will gather my info and set the appointment time, was there a charge for making that phone call? 2) One of my garage door sensor mounting rack was broken by an accident. I expected a replacement of the rack and check/align the circuit/sensor to solve the problem (It is not found under below "Purchase a New Product?). Instead the technician simply cut off the existing sensors/wires and replaced with a pair of new sensors, mounted, wired and aligned to function. The parts was an unexpected charge of $181.82, Should this be communicated clearly to the customer prior to the work starts to avoid a feeling of being overcharged or even ripped off? So if I'd recommend Precision to others, I will warn them to be alert the cost could be high no matter how small the issue is.
- Eric Chen
San Jose, CA
Outstanding response time, customer service, and quality of work!
- Dennis Mchaffie
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Service Technician Team: Antonio Mendoza
San Jose, CA
Great job. Fast and perfect.
- John Oncay
San Jose, CA
Your emloyee was the BEST - polite, on time, informative - everything an employee should be! Thanks again for a job well done.
- Kathy Smith
San Jose, CA
My 20 plus year old garage door just died and broke. Precision sent over Antonio. They gave me a four hour window, but it seemed like he headed over almost immediately. He’s very professional, friendly, helpful and respectful. He even left my garage cleaner then when he got there. He right away put me at ease about what needed to be done and said everything went smooth as butter. I would definitely recommend him and precision.
- Vikki Gonzales
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Service Technician Team: Antonio Mendoza
San Jose, CA
Called on a Friday afternoon and technician Paul B. showed up at our home ~2 hours later. He did a thorough inspection of our roll-up garage door which had been making a lot of noise as of late. After his inspection he gave us three quotes for different levels of repair. Since the has been installed nearly 16 years ago we opted for the highest level of service and got new rollers, new motor with awesome LED lights, new sensors, and new interior and exterior keypads which included a lot a features we didn't have before including a phone app. Paul was very friendly and professional, he did not try to sell us on any particular option but showed us what was available to us and gave us a AAA discount, which we appreciated. We now have a virtually silent garage door with lots of bells and whistles. We're very happy we called Precision and that Paul ended up being our service provider. Thanks so much for such a good experience!
- Maria and Oscar
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Service Technician Team: Paul Brinkman
San Jose, CA
Excellent service. Responded the same day I contacted them and at the time they indicated. Representative was professional and courteous as well as very knowledgeable about the needs of the repair and was open and clear on what would be needed to bring my 20+ year old door up to date and functioning smoothly. All the necessary parts were on the truck so there was no need to return to complete the repairs (rollers, cables, bearings). All repairs were completed in a timely fashion.
- Rick Fanciullo
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(408) 571-6699
(408) 571-6699(650) 815-7096
(650) 815-7096(650) 480-6099
(650) 480-6099(831) 824-4900
(831) 824-4900(408) 430-1400
(408) 430-1400Office: (408) 533-1120
2007 W Hedding Street
Suite 203
San Jose, CA 95128
Licenses
Contractor License#993539
If you are looking for service in the San Francisco area, please visit:
precisiondoorsanfrancisco.com/
If you are looking for service in the East Bay area, please visit:
precisiondooreastbay.com/
I had a problem with my opener. Paul Brinkman was scheduled for the next day. He called ahead of time, arrived on time and was very friendly and professional and sure knew his stuff. My door was fixed and operational in less than an hour. I will call Precision the next time I need garage door service and request Paul.
- Joe Becker