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about Precision Garage Door
Precision Garage Door of San Josehas received 1753 reviews, averaging 4.84 Stars:
Cupertino, CA
Saratoga, CA
Had the same guy for 3 appointments. His knowledge was average. His attitude was dismissive and condescending. He had no idea how to work MyQ which is a selling point to the garage motor I bought. He literally said "you're on your own" and wouldn't answer a single question. Next time I will go with a different company.
- Iris Chao
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Service Technician Team: Paul Brinkman
Los Altos, CA
Excellent service from technician. Explained all the repairs needed. Very personable.
- Nancy Mau
San Jose, CA
Lorenzo Baylas came to fix our garage door. He's so very patient, and did the job neat and thorough!
- Jonsky Hsu
San Jose, CA
Excellent, prompt service! Joel reviewed what was wrong with our garage door and made apropriate recommendations-broken spring, worn down rollers, cables and more. He's a friendly worker and knowledgable with his job. Nicely reviewed how we need to maintain our garage door. Thank you so much!
- Patty Dworkin
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San Jose, CA
I was surprised at how quickly I was able to get someone to my house to fix my broken springs. Thank you, Mario, for explaining everything thoroughly and fixing things quickly.
- Vicki Rose
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Service Technician Team: Mario Mojica
San Jose, CA
Paul Brinkman did an excellent job installing a new garage door opener (motor), cables, rollers, panel, etc., and also completed some maintenance procedures. He was very thorough and informative. Paul answered all my questions clearly and even showed me how to use the panel correctly.
- Mary Marino-Crawford
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Service Technician Team: Paul Brinkman
San Jose, CA
Very impressed came out the same day and took care of the problem with my garage door.Paul who came out was very professional and clearly new his business well.Any trouble with my door in the future and precision garage door will be my go to business.Already giving out good advice to neighbors and coworkers and family to use precision thanks for a great experience
- Mark Brownfield
Santa Clara, CA
Be aware of their service charge. They said $35 beforehand, but it's actually $69.95. My door is too old to install an opener, and they charged me $69.95 after a few minutes of inspection.
- W Wang
Hello, I'm sorry to hear about your customer experience. We like to have happy customers. I called and left you a VM yesterday as I'd like to make things right and help you with the service fee you paid. When you have a chance, please call 510-785-9195 and ask for Freddy. Thanks! Freddy Cespedes General Manager Precision Garage Door
Thanks for the quick reply! We may have misunderstood the right service charge beforehand but appreciate for refunding back the service charge!
Sunnyvale, CA
One star--called ahead and arrived within time framework Garage door was opening and closing without any problem. I intended to purchase a new Lift Master, as the one I have cannot read new technology allowing me to program it for my new Lexus. I called and was expecting to pay $614 plus tax and labor to install. The worker would not install the Lift Master without new springs and bearings---cost $1,576.77.
- Leeora Hildeberand
Hi Mrs. Hildebrand, Glad we spoke and were able to fix the situation to your satisfaction. As mentioned we like to have happy customers and be as responsive as possible when there are any issues with the customer experience. Thank again and have a wonderful day! Freddy Cespedes General Manager Precision Garage Door
Ben Lomond, CA
I chatted online with Holly Y at Precision on the Friday afternoon before Memorial Day weekend about my garage door's antics and the need to have a pro check it out. Holly offered a time slot for the next morning, a Saturday, which wasn't convenient for me. I thought my next opportunity would be Tuesday after the long weekend, but Holly said she could have a technician come out on Sunday morning. I was very (pleasantly) surprised to have a tech come out on a Sunday! Sunday morning Mario Mojica, the technician, called about a half hour before he arrived to make sure that would be a convenient time. Mario was professional and courteous and fixed the problem easily and quickly. I definitely recommend Precision to anyone whose garage door needs attention.
- Steven Guiney
Campbell, CA
My husband and I are very pleased with the service ... our garage door needed new wheels and some parts replaced. The gentleman was so nice and professional and did the work perfectly... so happy... we will happily recommend Precision Door service to our friends. Thank you very much. The Tompkins
- Harvey or catherine Tompkins
San Jose, CA
Mario called about 30 minutes of arrival. He checked over my problem and said a bracket was bent and broken and that 10 rollers were not doing their job. He replaced all 10 of them and the bracket and greased up the screw drive and hinges. He was neat, polite, and informed me exactly what the problem was. The door worked well after servicing and was noticeably more quiet when opening and closing. Job well done! You have a great employee. Thank you, Ken....
- Kenneth Mussat
Scotts Valley, CA
Great job getting out here the same day as I called this in! And thank you for sending Paul Brinkman. He was a pleasure to work with. He's professional, friendly, and very knowledgeable about his products and service.
- Michael O'Connor
Palo Alto, CA
This is an outstanding company with exceptional service. From the very first point of contact to the completion of the job they are entirely professional. It’s not often you deal with a company that knows how to do business like Precision Door. I feel so lucky I found them when my garage door came crashing down. I first called the company that installed the door. They weren’t able to come out until the next day….so I called someone who sounded good. That was Precision. My appointment was swiftly set up for the same day. Confirmation was immediately sent by email and a time slot was given. The gentleman coming to repair my door, Paul Brinkman, called and let me know exactly when he would arrive. He was here exactly when he said. Paul saw the problem (which wasn’t straightforward) and readily thought through how to tackle it. He was totally professional and explained what he was going to do. I was amazed at how quickly and expertly he got the job done. In addition, he was very personable. It was like having a good neighbor over to help. Besides, Paul, as a cat lover, reached out to my kitty and my cat gave him his seal of approval by allowing Paul to hold him. Doesn’t get much better than that! Without hesitation, I would highly recommend Precision.
- Nina Bell
San Jose, CA
The technicians were friendly and professional. Work was done quickly and they showed up right on time. This is the second time we've used Precision Garage Door and I highly recommend them.
- Tom Redfern
Mountain View, CA
Phillip did a terrific job for us. He inspected the old components and took the time to clearly explain his findings. He then presented us with two options. We chose to have the garage door opener, springs, rollers and drum replaced. The work was completed in about two and a half hours. He then took time to explain the operation and features of the new system. All questions were addressed. We highly recommend Percision!
- Fran Beauharnois
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Service Technician Team: Phillip Nguyen
Milpitas, CA
Brandon was very helpful in resolving my garage door problem, he made the necessary adjustments to my door to make it work again. I would give him a 5 star rating
- Henry Gee
Palo Alto, CA
A job well done. The technician spent time explaining all the programing features of our new Lift Master garage door opener.
- Evan Economos
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Service Technician Team: Paul Brinkman
Aptos, CA
Technician was courteous but trying to sell me snake oil????. Told me that my bearings need replacement because of my failed spring. That's BS. Coated springs? Another upcharge! Oh, my rollers are bad, really? And my opener is old and needs to be looked at? What a croc! $950 estimate for a broken spring? You are out of your f....g mind. Had to pay $70 for telling me this crap? I want my money refunded or I will let Social Media know about your unethical tactics. BTW, had the spring replaced today, $300????.
- Horst Raisch
Sunnyvale, CA
Called for an appointment on Monday, and Joel Flores was here Tuesday morning. He replaced the Auto-lock which was under warranty, so only labor and service charges. He explained everything, replaced the lock, lubed everything, and was in and out in a nice short time frame. He was great, and now the lock is working again, couldn't be happier.
- Steve Gil
Sunnyvale, CA
Fast and great work from tech
- Kris Tachibana
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Sunnyvale, CA
When my spring broke, my car was trapped inside the garage. I needed some help fast. I called Precision because of the excellent ratings. Friendly Brandon Taylor came to my house quickly and was able to fix the problem efficiently, all the while explaining what he was doing and why.
- Don Horak
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Service Technician Team: Brandon Taylor
Palo Alto, CA
Thank you Precision! We had a five-star service today to repair our garage door opener. The technician was outstanding in every respect.
- Edmund Rumble
San Jose, CA
I’ve used Precision for several years for garage door maintenance This time my old remote quit working. Thought it would be a simple fix , but it wasn’t and the technician explained the choices I had and did the repairs right then. I have always been pleased with your work and will continue to use Precision in the future
- Celeste Graper
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Santa Clara, CA
Paul did a great job! I had not had maintenance done in a few years so that was completed. Plus, I wanted a new opener with battery backup. Now, when door opens and closes, it’s so quiet!
- Josie Kato
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Service Technician Team: Paulino M
Los Altos, CA
Paul B serviced us with utmost professionalism and facts. He was patient with our questions and was upfront.
- Hareesh Bhat
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Service Technician Team: Paul Brinkman
Los Gatos, CA
Excellent service with professional installation. Full explanation of what was needed and felt comfortable with price and product. Paul, who was our installer did a great job.
- Tony Silveria
Sunnyvale, CA
The very old garage door opener stopped working. Brandon diagnosed and fixed the promblem promptly. He replaced the garage door opener, the spring, two bearings and one hinge. He had all the parts required and did the job by himself in record time. The door now is very smooth or quiet when opening and closing it. Brandon is an awesome service engineer.
- Jose Miqui
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Service Technician Team: Brandon Brooks
Sunnyvale, CA
Brandon is tops! He did Avery th
- Stig Lundh
(408) 571-6699
(408) 571-6699(650) 815-7096
(650) 815-7096(650) 480-6099
(650) 480-6099(831) 824-4900
(831) 824-4900(408) 430-1400
(408) 430-1400Office: (408) 533-1120
2007 W Hedding Street
Suite 203
San Jose, CA 95128
Licenses
Contractor License#993539
If you are looking for service in the San Francisco area, please visit:
precisiondoorsanfrancisco.com/
If you are looking for service in the East Bay area, please visit:
precisiondooreastbay.com/
Very good service and price Pablo the tec was great, cordial and knowledgeable I've been a general contractor for over 40 years and they stand out on service and professionalism
- Bob Barbara