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about Precision Garage Door in:
Sunnyvale, CA
Precision Garage Door of San Josehas received 114 reviews, averaging 4.83 Stars:
Sunnyvale, CA
Product:
Sunnyvale, CA
Michael Munoz was my sales rep who helped me make the right decisions for my new garage door, panel design, motor and belt. He was friendly and helpful, giving me the information I needed to pick the features that I needed. Luigi Lopez was the technician who installed my garage door. It was amazing to watch the methodical way he took the old garage door apart and put together the new door. His steps were efficient yet he was always careful to measure and measure again to check that everything was right so the job was done correctly. He explained the operation of the door and answered all my questions. My beautiful garage door now hums as it opens and closes. I am very happy with your product and your employees! I will be happy to recommend your company to family and friends.
- Chris I.
Sunnyvale, CA
Mario the garage door technician was very polite and gave good advice.
- Jonathan Abadano
Sunnyvale, CA
Precision was so easy to deal with from the first call and making an appointment to post-installation. They showed up on time and no surprises regarding the pricing. Reasonable and no nonsense. Just the way I like it. We needed to rent our duplex within in short time span and Precision came thru. I would highly recommend them and would reuse them again.
- Lisa & Tom Kingshill
Product:
Sunnyvale, CA
My experience with Precision was superior. Everyone from the nice ladies I spoke with over the phone to the technician (Jonathan) who installed the garage door opener were friendly, courteous and helpful. I wouldn't hesitate to call them again if I need help.
- Connie Stanley
Product:
Sunnyvale, CA
Precision technician Kyle Baxter arrived on time, I found him to be very courteous, efficient and friendly. In no time he solved my garage door problem that would not close. I would use Precision again in the future and would be happy to refer this company to my friends and neighbors. I give it 5 stars.
- Richard/Sunnyvale
Sunnyvale, CA
This was a bait and switch scam. The claim their trip/service fees are low but then charged another $99 for a five minute programming fee for my elderly mother’s garage door opener. Will never recommend this company to anyone!!
- Elena Raak
Sunnyvale, CA
Great job. Technician was helpful, gave me suggestions for maintenance, did a bit of it himself. I've always had great experience with Precision Garage Door...
- Wayne Fenton
Sunnyvale, CA
Excellent and efficient repair from a knowledgeable employee.
- Shareen Merriam
Sunnyvale, CA
Mike came out gave us a quote was a great guy and very professional he advised of a time frame and door was ready about two weeks sooner and Sara from the office called to set up the install time the crew showed up very professional and they worked fast cleaned up did a fantastic job. I would recommend these guys to all my friends and family. Thank you Precision for your great service
- Danny Zuger
Sunnyvale, CA
I had a new garage door installed. The installer left without realizing he broke one side of the sensor lights. I called the office and asked for him to come back and fix it. He never came. I called a second time and the person on the phone told me to just go buy a sensor myself on Amazon. The garage door is nice. But the customer service is greatly lacking.
- Robert Kummerehl
Service Provided:
Product:
Door Installation Team : Gabriel Van Blake
Sunnyvale, CA
Branden was fantastic. He got everything fixed and even came back to make an adjustment. I really appreciate his courtesy and work!
- Kris Tachibana
Sunnyvale, CA
My garage door was not opening, but instead made a struggling sound and to no avail. Jerry from your company came out the same day and immediately recognized that it was a sensor alignment problem that he fixed within a few moments of time, while also showing me how to make the simple adjustment myself if it were to happen again. As he was already here, he showed me other possibilities of making the door run safer and smoother, revealing the cost of those items, but with no pressure for me to make those changes. He was attentive to detail and adjusted a few other places needing tweaking or attention, while explaining the purpose to me of the areas he gave his attention to. It was a pleasure meeting him. I wish I had done my homework before purchasing my garage door opener 7 years ago, and gone with your company who I had never called, as I was working them and didn't find the time. 5 stars for your company and 5 stars for your employee, Jerry!
- Carolyn Futagaki
Sunnyvale, CA
Super Fast Response, and excellent same day service. Technician called me upon arrival explained what was needed, had all of the parts on his truck and completed the job during the first and only visit!
- Larry Carter
Sunnyvale, CA
Hi: I wrote a review on Yelp, because I couldn't figure out the URL for google. All is can say is, your service rep, Jerry made my day. I was so impressed with his expertise and it certainly amazed me. He, Jerry is a wizard. I lived for a month not able to get into my garage without first going into the house and opening the garage door from inside the garage. When it rained I got soaked. You guys are on my number 1 list for all and everything related to a garage door, programming remotes, etc. Please rate my hero Jerry 5 stars. He is amazing. I am so glad he took care of all my cars and remotes. Hang on to this man. I left a review on Yelp last night with kudos for Jerry and your business.
- Barbara Detlor
Sunnyvale, CA
Jerry arrived 10 minutes early. He lubricated and adjusted my garage door in about 1/2 hour. Did a great job. Door slides quietly up and down. Besides that -he is funny! I recommend Precision Door and Jerry.
- Craig Mechling
Sunnyvale, CA
Pat called and asked specifically what the problem was. After I explained there was a clicking noise and the door wouldn’t go up or down he said “sounds like a sensor issue” and asked that I check to make sure they were clear. I found a Tarp had fallen and was blocking one of the sensors. Moved the Tarp and it worked. I Highly Recommend Precision, Especially Pat.
- Jim Dupre
Sunnyvale, CA
The technician was on time and very courteous. The costs seem very excessive and why did I have to pay a service charge? I agreed for him to perform the work, he did give me a senior discount and a 50% discount on the service charge but why am I having to pay a service charge when I have agreed to a very expensive repair. Good work but way too expensive.
- Sunnyvale resident
Sunnyvale, CA
Alex came out same day, worked til 11pm to repair my door which would not open. Appreciate even though a late start in the evening, he still came and completed the job. thanks
- Chris K
Sunnyvale, CA
the service & repair went well. Jerry was courteous & helpful
- Richard Hughey
Product:
Sunnyvale, CA
Joshua was very professional and efficient. He showed up promptly to fix the broken torsion spring at the garage door. Also we got the new drums and cables. He spent time to ensure the whole system was functioning well before he left. It was a pleasant experience to work with Joshua.
- Cecilia Gin
Product:
Sunnyvale, CA
Perfect service from phone call to resolution. They were able to get me in within a couple hours and technician diagnosed the problem and fixed it right away. Left me with good instructions. Just a couple hours later and problem was gone. Price very reasonable and staff on phone and technician very courteous. Thanks!
- Cindy Castillo
Sunnyvale, CA
We were given a 4 hour window for the appointment however Josh the technician called and came 20 min later he was very knowledgeable professional attentive to every detail would recommend this company
- Erma Romani
Sunnyvale, CA
Quick service - I called in at 1pm and got an appointment for 3-7pm. James and Daniel were there shortly after 3pm. They were thorough and courteous. Since my door was over 20 years old, in addition to replacing the springs they replaced the cables and added a stiffener to the top panel.
- Brent H.
Product:
Sunnyvale, CA
They did a good job, very responsive and efficient.
- Gerry Smillie
Product:
Sunnyvale, CA
well done thanks
- Robert Winters
Sunnyvale, CA
Very, very pleased with the professionalism and knowledge of the technician, Cory. He serviced my garage door very quickly, and answered all of my questions (which were many) very professionally and clearly. I would highly recommend Precision garage door for any needed repairs or services. In fact, my neighbor inquired about the service and took a business card for future reference. The price was right, too!
- Geraldine Duffy
Sunnyvale, CA
Quick. On time. clean. safe.
- Luke Faubion
Product:
Sunnyvale, CA
Over the years Precision has been out to my house three times. There must be some reasons why I keep calling them back. I have able to get an appointment as quickly as is reasonable. Customer service is very good. Knowledge about garage doors is also very good.
- Ed Barkley
Product:
Service Technician Team: Paulino M
Sunnyvale, CA
Found Precision Door Service in the Yellow Pages and decided to use their services because of the prompt, timely schedule. The technician was friendly and efficient in repairing our garage door. Highly recommend. Thank you!!!
- George S.
Product:
(408) 571-6699
(408) 571-6699(650) 815-7096
(650) 815-7096(650) 480-6099
(650) 480-6099(831) 824-4900
(831) 824-4900(408) 430-1400
(408) 430-1400Office: (408) 533-1120
2007 W Hedding Street
Suite 203
San Jose, CA 95128
Licenses
Contractor License#993539
If you are looking for service in the San Francisco area, please visit:
precisiondoorsanfrancisco.com/
If you are looking for service in the East Bay area, please visit:
precisiondooreastbay.com/
Living in our home for almost 25 years, we have had many occasions to have repair work done on our garage doors and openers. Recently one of the two springs broke on our double door. We had no idea when they had been replaced, but we knew it was quite a while ago. One of the cables snapped as well. Since we have two springs we were pretty sure that both springs had to be replaced. After seeing numerous Precision Garage Door TV commercials, and checking them on line, we discovered that they answer all calls 24/7 with one of their own employees both of which are not a common practice in their industry. We called on Monday morning and we set up an appointment for Tuesday. We received an email confirming the appointment complete with the name of the assigned tech, Jonathan Castro, as well as his personal bio. The appointment was set for 8a-12a and as promised, I received a call from Jonathan letting us know he would be at the house in about 30 minutes. Jonathan arrived in 30 minutes as promised. We reviewed the damage and he went over a number of repair options which included replacing not only both springs and both cables, but a number of other parts that over the many years of use showed obvious signs of deterioration. We approved the option to replace all the parts recommended. The bottom line included an extended warranty as well as a "senior discount" Jonathan was professional and personable and displayed an extreme degree of knowledge about his product and industry. Many thanks to Jonathan and Precision Garage Door. We will certainly recommend them to our friends, family and neighbors.
- Stu Ganz