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about Precision Garage Door in:
San Jose, CA
Precision Garage Door of San Josehas received 640 reviews, averaging 4.81 Stars:
San Jose, CA
Service Provided:
Product:
Door Installation Team : Luigi Lopez
San Jose, CA
Paul was here yesterday to do emergency repair on my garage door. He did a great job. Highly recommend.
- Ray Flowers
San Jose, CA
Great service, from ordering to installation of new garage door - the team was awesome and professional. Would highly recommend them. Thanks!
- Paul Kinsey
Product:
San Jose, CA
Very professional and workmanship is excellent. Jerry was pleasant to deal with. Pricing is reasonable and I am very happy with the service.
- Nakamura
San Jose, CA
First, I was assigned to the technician James. I was told he would be to my residence between 4 pm to 6 pm. However, he would call 20 to 30 minutes before to announce his arrival. At 10 minutes to 6 I had not heard from James. I called the office and they called and texted James for location and ETA. I was told I should hear from him soon. Another hour passed so I called the office again. Once again I informed the staff NO contact from James. They again reached out to James who allegedly texted back stating he would arrive in 15 minutes. Ten minutes later I get a call from Alex, another technician stating he would be here within 25 minutes. He tried to diagnose the problem over the phone but wasn't able. Upon his arrival, Alex was able to determine the cause and correct the problem. Whether the sensors wore out or damaged from a power surge, our power was out for about 2 hours, is suspect. Regardless, Alex was professional and knowledgeable. He actually saved the company from a less than favorable review which I was prepared to write. The company needs to have the call center be upfront and not tell clients they spoke to the tech., when in fact is was more likely they were making other arrangements. I could accept that rather than be told they communicated with James and I subsequently receive a call from Alex. Let Alex know his service saved the company from receiving a less than favorable rating. It went from what I was prepared to give, a two, to a four. I could not give a 5 due to the earlier problem with James.
- Terry Woo
Product:
San Jose, CA
Jerry did an amazing job. Thoroughly checked out our garage door to make sure all was 100%.
- Karen Deparini
San Jose, CA
Great service.
- Saad Sweilem
Product:
San Jose, CA
Alex was very professional and explained what needed to be done for my garage door to be aligned properly. His service was prompt and efficient. Will definitely go with them again for any service or parts for my garage door. Thank you for your service!
- James Deruna
Product:
San Jose, CA
Service guy, Mario did a great job! He has great people skills and professional customer service. Overall he did a great job!
- Alex Cardenas
Product:
San Jose, CA
Excellent service, responsive and knowledgeable. Thanks for fixing our issues with a fabulous new garage door opener...no more, no less!
- Lisa Paul
Product:
San Jose, CA
Josh (tech) did a job on explaining the worked he did , very detailed, fast and friendly. Good job.
- Grace Baluyot
San Jose, CA
Had my garage door serviced today, a job well done! My service professional was Mario he was courteous and very professional and job was done in timely manner, would use services again if needed and also would recommend.
- Richard Rodriguez
Product:
San Jose, CA
Excellent service! Josh K. had the problem figured out in no time and had my garage door back in working order.
- Bayley Mah
San Jose, CA
couldn't have asked for better service. your man Larry was right on time, wearing his mask. he answered all my question that i had, and after a short time, diagnosed the problem. i will certainly will recommend your company and Larry. thank you, dan rainieri
- Dan Rainieri
San Jose, CA
My garage door was jammed in the open position and would not budge and it was 1:55PM here on Thursday 6/25. I called Precision Garage Door Repair and Priscilla answered the phone. I told here I was in a jackpot because I could not close the door (even the manual latch would not work) and I was facing the possibility the door would be stuck open overnight. She was so sweet and said not to worry, a technician would show up between 4-6PM today. Technician Jerry Parker called me at 2:30PM and said he'd be here at 2:45PM. I could not have had a better technician. Jerry immediately fixed the problem and did a normal service call that tuned up both of my doors so they now work better than ever. He also "coached me up" so I'm much more knowledgable about my equipment. ???????????????????? across the board for this outstanding service organization !!
- Tom Gersey
San Jose, CA
I called Precision due to seeing their commercials on TV recently. When my roll-up door spring broke I figured I would give them a try. I called in the morning and the technician who came out was James Walker. He called to let me know he was on his way. Arrived when he said he would and was friendly. He got right to work. I needed two new springs and three bearings. I'm really not sure if these technicians mind being "watched" while they are working, but I watched James the entire time mainly out of curiosity. I must say, James knew his stuff. He worked fast, but safely, and had my entire job done in just about one hour. He told me he was a trainer for the "new guys" and it was obvious why. He is damn good at what he does and when you watch him work it is obvious. My only concern was the cost of the bearings. $125 each (x's 3) seemed a bit too high as they are nothing special. I can't imagine the cost is very high on them. Even still, I was happy my door was fixed and paid the bill without hesitation. I would definitely consider using Precision in the future. Thanks guys!
- Tim Stephens
Product:
San Jose, CA
Mario was outstanding! He called in advance of his arrival, was very personable and knowledgeable and did a great job assessing and then repairing our garage door.
- Jeanne R
Product:
San Jose, CA
We found you through a Google search for local garage door repair companies. We had a previous repair done by a smaller company out of Morgan Hill, and weren't very satisfied with the price or the work done. We are very satisfied by the repair done by Brandon from your company, and appreciate his advice about the issues with our garage door (we are renting, so the damage is all pre-existing). He did a great job fixing the current issue and tuning the door up, and we will recommend your company to our landlord for the long-term replacement and service on this garage door. BTW, your phone lines did not work very well for trying to make contact to schedule an appointment. Perhaps because of the COVID issues and limited phone answering resources (Brandon did mention that you are super busy right now when I asked). I found your website's Chat option to work much better, and that's how I made the same-day appointment for service. Thank you very much.
- Mike Berke
San Jose, CA
Excellent service, from making the reservation to confirming the time the technician would be here to the efficient and informative repair. The technician was polite, helpful, and ensured I knew what he was doing in advance as well as how to maintain my garage door going forward. All this for a reasonable price! Highly recommend
- Linda Souva
San Jose, CA
Service was quick, very helpful, and easy to understand. I really liked my experience with Precision and would recommend them to anyone! Thanks!
- Benjamin Madany
Product:
San Jose, CA
Excellent service. Tech appeared at my house 45 mins after I called. He had good communication before and after. Practiced social distancing and covered his face. Top notch!
- Rick Callender
Product:
San Jose, CA
My door closing sensors were never aligned correctly, and Sometimes I couldn’t adjust them to get the door to close. Using the website chat function, I was quickly an,e to set up an appointment. Phillip called to let me know when he would arrive, was polite, knowledgeable and fast. He replaced the sensors, taught me how to lubricate the door, springs, and track, and was done within 30 minutes. Great job and great service!
- Dawn Johnson
San Jose, CA
Philip, technician, was Awesome! He was on time, professional, knowledgeable, and did great work. I highly recommend this company.
- Edward Quinones
San Jose, CA
Jerry was great and the door works like new thank you
- Ron Cook
San Jose, CA
Josh did an amazing job repairing our garage door. It has never been so quiet. Josh explained everything that needed to be done and left options for me. He was professional and courteous. Thanks Josh for the amazing job you did! I highly recommend Precision Door.
- Jennifer Krounbi
Product:
San Jose, CA
Awesome experience! Installers were fast and professional. New garage door is beautiful and the opener is quiet and works well! Thank you Precision!
- Jeff Barone
San Jose, CA
Technician was courteous and very efficient. Explained everything that needed to be done clearly and took care of it. Thank you.
- Charlotte Evans
San Jose, CA
I was having problems with a 22 year old garage door opener. I called this morning and I was given an appointment for this afternoon. Mario Mojica was prompted and explained I needed a new opener and spring and gave me an estimate for replacement. He installed everything and explained how to use the wall and remote opener. Thank you Mario for all of your hard work. It is much appreciated.
- Susan Buckley
Product:
San Jose, CA
I look for quality in the products I buy and services too. I went with Precision Door Services for a new garage door and opener. They gave us what we wanted and installed it with excellence. It looks great and works great.
- David Cummings
Product:
San Jose, CA
We were in a bind and Adam from Precision came out and did a great job getting our garage door back in working order. The overall experience was great from Brigette taking our call to Adam showing up and working through issues very professionally. He was up front about the cost and what needed to be done. I am very grateful for the effort.
- Brian Mcneil
(408) 571-6699
(408) 571-6699(650) 815-7096
(650) 815-7096(650) 480-6099
(650) 480-6099(831) 824-4900
(831) 824-4900(408) 430-1400
(408) 430-1400Office: (408) 533-1120
2007 W Hedding Street
Suite 203
San Jose, CA 95128
Licenses
Contractor License#993539
If you are looking for service in the San Francisco area, please visit:
precisiondoorsanfrancisco.com/
If you are looking for service in the East Bay area, please visit:
precisiondooreastbay.com/
We were very satisfied with the installation of the garage door and door opener. We were also confident that the service would be professional because of previous dealings with Precision. From Al the salesperson to the Installation Tech. Thank you, we are happy with the results.
- John j Castro