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Paulino M
Average: 4.77 stars
Paulino M's Bio:
Hi, my name is Paulino. I am originally from El Salvador, but have called the Bay Area home for many years now. I truly enjoy my role as a Certified Senior Technician and Custom Door Installer for Precision Garage Door. In my spare time I enjoy spending time with my adult children and visiting family back in El Salvador. I look forward to serving all of your garage door needs.
Los Altos, CA
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Service Technician Team: Paulino M
San Jose, CA
The man who was sent out did an outstand job. He arrived on time put in a new garage opener he was very polite and all business. We are very pleased with the new door operation and it is so quiet and easy. 5 stars Patricia Suggs
- Patricia Suggs
Gilroy, CA
Your garage door installation and repair team are absolutely super! The field technician was fully prepared with parts, and tools and quite thorough in the repair of our door. Nicely done! Our door is back in action! Thank you for supporting us on such short notice! Regards Mark n Lettie
- Mark Paz
Saratoga, CA
Our doors spring broke. We called and had Gabriel at the house in less than 2 hours! He was professional, courteous, and did a great job! I would definitely refer Precision Door Service to friends and neighbors.
- Frank Collins
Santa Clara, CA
For a Prompt, Friendly and Professional Service please contact Precision Door Service.
- Masood Siddiqui
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Service Technician Team: Paulino M
Los Gatos, CA
I called Precision because my previous provider was unresponsive and you folks have a real person to talk to at night. Paulino did an fast and excellent job replacing my broken spring.
- Bob Morgan
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Service Technician Team: Paulino M
San Jose, CA
I felt since my husband was not available and I was a woman alone I was taken advantage of. Was not happy with the communication at all between me and the service person that I got. I am an educated woman who knows when I am being taken advantage of.
- Kathy Clasen
San Jose, CA
Service was completely promptly by Paulino. Thanks for coming out the next morning...HOWEVER... it cost us $1000 instead of $350 for just the springs! I had a broken spring on the left side...which meant both springs needed to be replaced for "safety" reasons. After looking at the door, Paulino suggested we replace the 4" rollers (10 of them $325.00) and 2 loose bearings ($250).... I felt it was a TOTAL up-sell (money maker for them)...and we didn't have time to look into what could possible be wrong with the rollers. Felt scammed. The job was complete in 45 minutes...FAST! That was a quick $1000 for Precision. Geez.
- Carol Ketteridge
Cupertino, CA
Precision did some major parts replacement on my garage door in March 2017. Torsion Springs, drums, cables, rollers, bearings, hinges. Because of the 5 year warranty I called them when my door was making a "snapping" noise when it was closing. Paulino quickly found that one of the panels was bent causing the door alignment to be off. Have no idea how this happened, but it was quickly bent back into shape and the noise was gone. He also checked the door closure pressure and made a minor adjustment. Only took a few minutes to remedy the problem. That's why you call a professional! The charge to repair was the fee for the service call of $50. Well worth it. Nice to have a quiet garage door again. Precision stood by the 5=year warranty commitment for the repair. Thanks.
- Kathy Chole
Mountain View, CA
The Pros: Answered the phone at 5am when I called. Very courteous on the phone, detailed, and immediately gave an acceptable window (10am-2pm). The Cons: Didn't call ahead of time despite telling me he would (minor). Coming near the end of the window (minor). Then the work was "You have to get all these things new", which included two springs, a roller, and two drums. The full cost was $1125 with installation. I then checked and found a new door, fully installed, from another company would be closr to $1300, and it would include an actual new door, springs, motor, and everything else. We ended up paying because our car was trapped in the garage before the guy arrived, and we didn't feel comfortable saying "No" after he started working. So, while prompt, if you can avoid calling them, you should.
- Taliver Heath
San Jose, CA
There was a communication barrier between us.He either didn't understand what I was saying or didn't care.His main focus was to sell me something that I didn't think I needed.When I asked him why I needed it, he tried to change the subject.He felt totally untrustworthy to me, which is why I declined to have any additional work done.
- Theo Phillips
San Jose, CA
I had asked for a few things in the appointment I made: to help me close my garage door and for a price quote for a new door entirely as the one I currently have is shot. I was excited to have someone come out because it was a safety issue with my door being partially open and I definitely couldn't close it on my own. The woman I spoke to was amazing and helped me immensely. She understood the urgency of my request and got someone over the same day. She said the service to close the garage would be $49.95 but that was half off $24.95 (give or take a few pennies)..... YES! I thought that was a great price considering another company wanted to charge me $65.00. Unfortunately, that's when my great experience ended. The tech who came out to service my garage door and quote me on a new one tried to make me feel as though he was giving me all these great deals. "This is what I'm going to do for you." and so on and so on. My entire appt was like this. The more he talked the more shut down I became. I'm a woman, after all, I'm likely pretty stupid. He quoted me just under $3400.00 for a new door. I told him I couldn't afford that and wanted to look at something cheaper. My request went on deaf ears. He wasn't looking after my best interest but rather he just wanted to push a sale and when I told him I need to get other estimates he wasn't happy. My service fee went from $24.95 to $249.00. WHAT? To shut my garage door? He said if I purchased the door the service would be FREE. Now I'm pissed and want him out of my house. What a huge disappointment with my experience, especially since you are family owned and diamond certified. The end result. The tech was able to shut my door and didn't charge me. I'm not too sure why, but I thanked him and he was on his way. He definitely wasn't happy when he left. He looked more annoyed with me because I didn't order the door.
- Michelle
Los Altos, CA
They sent the technician that day and I was grateful. And they did the good service but as I did not have time to compare service fees I was panicking for the price I paid for this unexpected situation. I was impressed with the owner Pat who has listened to my concern and took a look at my invoice and gave me a discount. More than the discount I was so grateful to be heard. I just saw this email and I can tell that they are conscientious. Ty!
- Mitsuko Tsuchiya
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Service Technician Team: Paulino M
Milpitas, CA
your service is excellent but your prices are high.
- Emad Zureik
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Service Technician Team: Paulino M
Sunnyvale, CA
well done thanks
- Robert Winters
Santa Clara, CA
Paulino did a great job fixing my door. Thanks
- Al Ramones
Boulder Creek, CA
My garage door did not fully open. I could not get my truck into my garage. The motor was raised and new rails were put in. I am very pleased with the modified installation. I can now get my truck into the garage.
- David Emrick
David, Thank you. Our technicians are well trained and so can fix almost anything they encounter within reason. It is our pleasure to serve you.
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Service Technician Team: Paulino M
San Jose, CA
THANK YOU FOR YOUR SERVICE. WE APPRECIATE YOUR HONESTY IN RESOLVING OUR PROBLEM. WE HAD ANOTHER GARAGE COMPANY OUT TO OUR HOME IN DECEMBER 2016 TO FIX THE SPRINGS ON OUR DOOR. WE STARTED HAVING PROBLEMS AGAIN WITH THE DOOR AND WAS TOLD BY YOUR SERVICE REP. THAT THE SPRINGS THAT THE OTHER COMPANY WAS NOT THE RIGHT SIZE AND THAT WAS CAUSING OUR PROBLEM. WE FROM THIS DAY ON WILL USE PRECISION AND STRONGLY RECOMMEND THAT TO SERVICE ANY GARAGE DOOR PROBLEM WE HAVE.
- Linda Blackwell
Linda- You deserve an honest, professional and friendly technician when you call Precision Garage Door. So glad we met or exceeded your expectations.
San Jose, CA
The garage door was installed by San Jose Garage Door (your company I believe)about 14 years ago. The mortoe had finally burned out. The tech said the door itself was still in great condition so jhe reoplacve the motor, rail, etc, and readjusted the door, after he was finished, two hrs. later the only evidence that he had been here was asuper quiet smooth running garage door. Great Job!!!
- Bill Dover
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Service Technician Team: Paulino M
Sunnyvale, CA
Over the years Precision has been out to my house three times. There must be some reasons why I keep calling them back. I have able to get an appointment as quickly as is reasonable. Customer service is very good. Knowledge about garage doors is also very good.
- Ed Barkley
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Service Technician Team: Paulino M
San Jose, CA
The technician who came out to repair my garage door was a very nice guy. He was very efficient at fixing my door as well. I will definitely recommend Precision Door Service to my family and friends. Thank you.
- Jeanine Smith
Scotts Valley, CA
The technician was very professional and courteous. He did a great job in repairing my garage door. I would recommend Precision Door Service to my neighbors and friends.
- Mike Holmgren
Scotts Valley, CA
What a great guy. The technician was so friendly, courteous and competent in the repair of my garage door! I sure wish all repairmen were like that. Thank you Precision Door Service for a job well done.
- Charlie Welch
San Jose, CA
The technician was very efficient and polite. The whole experience with Precision Door Service was much faster than I had anticipated. My garage door works great now. I will recommend their service to family and friends.
- Joyce Nelson
San Jose, CA
Choose because close to house. Tech called an hour ahead of arriving and was was on time. Fair price. I would tell others.
- Greg Randazeo
Greg, Thank you. Your words -" I would tell others." The ultimate compliment. It is our pleasure to serve you.
San Jose, CA
I was really impressed with the same day service that i received from Precision Door Service. The technician who arrived to repair my garage door was pleasant and professional. I would definitely recommend their services to family and friends. Thank you so much!
- Lili Tu
Los Altos, CA
The technician that came to repair my garage door was courteous, kind and explained what he was repairing. He also replaced the rollers on my garage door and now it is super quiet! Thank you Precision Door Service.
- Chris Crouse
Santa Cruz, CA
Precision Door Service was prompt and courteous when we called. They did not push us for emergency repair, instead we asked if it was an option. They were able to send a technician out within a couple hours, phone ahead notification was timely and the service was excellent. Paulino walked us through the entire process and made suggestions, there was no agenda. Very impressed with the technicians knowledge of the mechanics of our overhead garage door.
- Kevin Muir
Saratoga, CA
Paulino did an excellent job. He was right on time and we felt that he repaired our garage door opener without trying to sell us parts that we did not need. He gave us several options with their pros and cons. We highly recommend Precision Door Service.
- Mr Curry
Cupertino, CA
THE technician that came to program my remote was courteous,kind and explained what he was doing\He also fixed the rollers on my garage door HE will at some future time repair the torn scrapings on the side of the garage due to bad backing out/
- Maxine Bergheim
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Service Technician Team: Paulino M
(408) 571-6699
(408) 571-6699(650) 815-7096
(650) 815-7096(650) 480-6099
(650) 480-6099(831) 824-4900
(831) 824-4900(408) 430-1400
(408) 430-1400Office: (408) 533-1120
2007 W Hedding Street
Suite 203
San Jose, CA 95128
Licenses
Contractor License#993539
If you are looking for service in the San Francisco area, please visit:
precisiondoorsanfrancisco.com/
If you are looking for service in the East Bay area, please visit:
precisiondooreastbay.com/
The technician showed up on time and completed the job (replaced broken cable, new springs and rollers) quickly and courteously. No complaints
- James Papp