Garage Door Repair in San Jose, CA - Page 13

Marcia Sonnenberg

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Definitely a 5 star company, prompt response and on time. Well, 10 minutes later than promised, but called to let me know. Who does that these days? On my refer to friends list

Rob Cunningham

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I have been using Precision for years. Very prompt and knowledgeable. James did a great job. Above and beyond problem. Super reasonable price.

Jim S.

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

James and Jonathan were very professional and courteous. They did a thorough inspection of the garage door. Pointed out needed repairs/replacements; and, got right to work. Would recommend Precision Door to family and friends.

Theo Phillips

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My technician Mario was very professional as well as knowledgeable about the whole process.

Sansan Lin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Mario—patient in listening and explaining our situation/problem at hand :)!

Bryan & Stephaine Whitton

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Last night we had a spring break on our garage door and I couldn't open the door safely. I called our normal garage door guy and he said it would be a week before he could get to us. On a referral from a colleague I called Precision. From the first call I was impressed by the thoroughness and professional way my call was handled. She took down all my contact information and repeated it back to me so there was no mistake. She gave me a four hour window when our technician would be there and then I received an email confirming everything. Jim called about 40 minutes before he showed up. Right in the middle of the window and was there when he said he was going to arrive. Jim had an apprentice with him, Don was his name as I recall, and Don did the quote under the guidance of Jim and they both worked together to do the repair. The door now works perfectly and we are happy and satisfied at the way it was all handled. All the while they were working Jim and I talked about several topics he was able to do this while doing his half of the repair and QA'd his apprentice. Very professional. Definitely a 5 star rating, maybe even 6 stars if it was possible.

Marcella Toscano

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician contacted me when he was closed to my home for the service, he was very professional and did his job in a short time, we are very pleased on how he addressed the issue and the suggestions on what we can do in order to maintain the motor running since the motor of the garage door is a bit old. I would definitely recommend Overhead Garage Precision Door Services to my family and friends. Thanks for the great and affordable service provided.

Diane Devlin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent service, the rep was extremely helpful and knowledgeable- I would recommend this company to all my friends and families. I live in an HOA community- maybe consider giving group discounts for the Jasmine Heights folks!

Joe Spada

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very professional & efficient service. Pat was very personable & I valued his advice.

Roberta Wolfe

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I am enjoying my beautiful new garage door a lot! The two guys who installed it were so polite and got the job done quickly and efficiently.

Linda Luddy

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Completely satisfied. Professional experience from initial phone call to completion of work. Technician was knowledgeable, explained what was required for repair, and answered all questions. Would definitely recommend to family, friends and neighbors.

Bruce Whistler

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I contacted Precision yesterday with an automatic door that didn't work. 12 hours later I have an almost 50 year old garage door that operates more quietly and smoothly than it did when I bought the house a decade and a half ago. The technician, who arrived early this morning, was very professional and gave me three choices for repairs. His professional manner made me decide on the most involved reconditioning. This is not to say that we waltzed down the yellow brick road. There was a mix up with my payment. To me this was where the company really shined. They called me and promptly cleared up the situation. In my dealings with home repairs I have never had such a seamless interaction. FIVE STARS!!

Virginia Cox

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Loved that your web site gave not only an overview of your business, but included photos of your technicians. Phillip Nguyen was polite, knowledgeable, unhurried, and helpful.

Robert Robarto

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The tech was thorough and did a great job.

Thomas Boyd

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Seems to work well! Sadly the tech left the old sensors in place instead of replacing them with the new ones! I'm so tired of having to watch people in the trades and their dishonesty!!! Charged full price but got less than full service!!!

Catalino Alfelor

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Solomon was very knowledgeable, accommodating and professional. We were very pleased with his work. Laura was also very accommodating and professional. Our entire experience with your Company was very pleasant. We will make sure to recommend you to our family and friends. Thank you!!!

Neena Saini

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The service technician did a fantastic job. He was extremely knowledgeable, completed work in a timely manner, and was very helpful with communication. I will definitely recommend Precision Garage to family and friends.

Susan Desjardin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I had an awesome experience with Precision Door. Within one day of calling them, both of my garage doors were serviced and operating like new!

James Saavedra

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Your guy, Mr Kim did a fantastic job with our garage door. He suggested us to get a new one. Fixed our garage door And a new opener. I’m so glad we found you on internet. We did call our garage door person to fix it. He never showed up. His loss. Thank you for doing a excellent job, Mr. Kim.

Kathy B.

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

This business is run the way a business should be. Easy to schedule, had to reschedule - no problem - the technician called when he was on his way, was there on time, did the repair quickly and at a very reasonable price. We have rentals and from time to time we do have garage door issues - we will be calling Precision again when needed. And will be recommending them. This experience could not have been better. Exceeded expectations.

Eric Vilez

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Mario was the technician that came out, He was punctual arriving wearing a mask and at the time he stated in he pre appointment phone call 30 mins prior. He was very knowledgeable and explained what needed to repaired. Hi work was timely and completed repairs in about 2 hours I give a thumbs up ????

Arlene Abastillas

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Phillip the technician who came out to service my garage door was very helpful and provided excellent service. Thank you again!

Jerry Buck

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Arrived on-time was friendly, courteous and knowledgeable. Identified our problem and fixed it. He, Paul, explained what the problem was and gave helpful advice.

Francesco Sorto

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great job ????

John j Castro

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We were very satisfied with the installation of the garage door and door opener. We were also confident that the service would be professional because of previous dealings with Precision. From Al the salesperson to the Installation Tech. Thank you, we are happy with the results.

Ray Flowers

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Paul was here yesterday to do emergency repair on my garage door. He did a great job. Highly recommend.

Paul Kinsey

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great service, from ordering to installation of new garage door - the team was awesome and professional. Would highly recommend them. Thanks!

Nakamura

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very professional and workmanship is excellent. Jerry was pleasant to deal with. Pricing is reasonable and I am very happy with the service.

Terry Woo

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

First, I was assigned to the technician James. I was told he would be to my residence between 4 pm to 6 pm. However, he would call 20 to 30 minutes before to announce his arrival. At 10 minutes to 6 I had not heard from James. I called the office and they called and texted James for location and ETA. I was told I should hear from him soon. Another hour passed so I called the office again. Once again I informed the staff NO contact from James. They again reached out to James who allegedly texted back stating he would arrive in 15 minutes. Ten minutes later I get a call from Alex, another technician stating he would be here within 25 minutes. He tried to diagnose the problem over the phone but wasn't able. Upon his arrival, Alex was able to determine the cause and correct the problem. Whether the sensors wore out or damaged from a power surge, our power was out for about 2 hours, is suspect. Regardless, Alex was professional and knowledgeable. He actually saved the company from a less than favorable review which I was prepared to write. The company needs to have the call center be upfront and not tell clients they spoke to the tech., when in fact is was more likely they were making other arrangements. I could accept that rather than be told they communicated with James and I subsequently receive a call from Alex. Let Alex know his service saved the company from receiving a less than favorable rating. It went from what I was prepared to give, a two, to a four. I could not give a 5 due to the earlier problem with James.

Karen Deparini

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jerry did an amazing job. Thoroughly checked out our garage door to make sure all was 100%.