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Paulino M
Average: 4.77 stars
Paulino M's Bio:
Hi, my name is Paulino. I am originally from El Salvador, but have called the Bay Area home for many years now. I truly enjoy my role as a Certified Senior Technician and Custom Door Installer for Precision Garage Door. In my spare time I enjoy spending time with my adult children and visiting family back in El Salvador. I look forward to serving all of your garage door needs.
San Jose, CA
San Jose, CA
Terrible experience! Stay away from Paulino M and this company. I could barely understand what he was talking about. He made a poor problem diagnosis and suggested replacing the springs, rollers, pulleys, and wires to fix my garage door problem. After I paid him $1700, the door could not close. He told me then that I need to replace the opener and left me with the problems that he did not diagnose at the beginning. So I paid for the things that were totally unnecessary. He is using his hammer loosely, hit the door trim twice unnecessarily and broke it. Terrible. Terrible!. How these people qualify to work? Stay away from this place, don't take their quote and diagnosis. Totally unqualified! Zero stars.
- Vladimir Krneta
San Jose, CA
I was able to get an appointment very quickly. The technician was able to get here sooner, which was very appreciated. He diagnosed the problem quickly and fixed it quickly at a reasonable price.
- Anthony Flores
San Jose, CA
When I discovered a broken spring on my garage door I call the company I last used for repairs. They couldn’t come for four days! I hung up and called Precision. The tech arrived in less than two hours and the hardware replaced in less than an hour. I’m very satisfied and would call Precision again if needed. Thanks, Dean
- Dean Roberts
Palo Alto, CA
The technician arrived early morning, was very enthusiastic and quickly installed the new door hardware. The main problem is the technician did not know how to adjust the hardware so the door could be opened by one person. The spring pressure was not enough to mostly help open the door. I finally had to show/convince him to increase the tension on the springs to allow one to open the door. This a very large door and not probably typical to what the technician normally runs into.
- Dirf Madden
Santa Clara, CA
Paul did a great job! I had not had maintenance done in a few years so that was completed. Plus, I wanted a new opener with battery backup. Now, when door opens and closes, it’s so quiet!
- Josie Kato
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Service Technician Team: Paulino M
San Jose, CA
Thought it was a bit expensive for not replacing any parts and taking only 10-15 minutes to do. I could barely understand Mejia Paul. Am glad the door is fixed, however!
- Joan Shepley
San Jose, CA
Very fast, efficient service, if a little expensive. I called on a Tuesday and the springs, cable, rollers, etc. were all replaced in short order on Wednesday. The technician arrived early in the appointment window and finished the job in under two hours. Also had a good experience talking to the customer service reps., who were all polite, helpful, spoke clearly, etc. Note the availability of a service fee coupon this web site (scroll down).
- Bob Rumsby
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Service Technician Team: Paulino M
Sunnyvale, CA
They really know what what they’re doing, very courteous and did his work in a timely manner.
- Maureen Alvarado
Los Gatos, CA
We had a broken spring on our garage door. Called for repair, but wound up having a new garage door opener, new wiring, cables, rollers, etc. installed per the technician's (Paulino) recommendation. Our old opener was 15 yrs. old & pretty tired. The technician arrived on time, called before he arrived, was fast, efficient, pleasant, and very knowledgeable. Our new opener is fabulous. It has way better LED lighting, and operates quietly and smoothly. Love it. Would use Precision Garage door again in a heartbeat. Also, when I called for repair, the scheduler was very pleasant and professional. She arranged the earliest possible appointment within a few hours of my call. Amazing and redeems my faith in humanity.
- Shawn Imai
San Jose, CA
Terrible experience. First of all, I could barely understand 1/4 of what the tech was saying. Second, he tried to say that EVERYTHING was broken - the garage door opener, the sensors, the spring, the rollers on the actual door. Perhaps I needed a new door too. He asked if I had homeowner's insurance to cover it. Then he pressured me to buy a new opener to the tune of $1,000! I "needed" it and if I didn't do it now, I'd still have to pay the service call. I said I'd gladly pay the fee and find someone else thank you and I did. Nothing wrong but the opener. Replaced it and with installation for a total of $535.
- Shelley Murdock
Hi Ms. Murdock, I am sorry to hear about your customer experience. It sounds like we did a poor job at communicating your options. If you'd like to discuss further, please feel free to reach out us @510-785-9195. Ask for Freddy. Hoping we get a chance to chat. Regards, Freddy Cespedes General Manager
San Jose, CA
Excellent work. The Technician was done in under an hour. Materials were a little pricey but overall completely satisfied with the results.
- Bob Heihn
San Jose, CA
1 star because they said they will call 30 minute before heading to my house. My appointment is from 12 to 4 they call me at 3:50 to tell me me there in front of my house.
- Reggie Reboredo
Los Gatos, CA
Paulino came right on time, was able to open the stuck door then repaired both of our doors in a few hours. He had to replace two garage door openers, belt rail, torsion spring, rollers, drums, end bearing plates, center bearing plates and remote. He worked very hard and was always pleasant even though it was hot in the garage. We would definitely call Precision again and would surely recommend them for garage door repairs.
- Sue or tom Lambert
San Jose, CA
Excellent repair of my broken garage door spring assemblies. Two thumbs up!
- Peter Stylianos
Santa Clara, CA
Mr Mejia was very professional and friendly gave me different options from repair and completed the job quickly and safely. Thank you for a great job
- Terry Holopirek
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Service Technician Team: Paulino M
Milpitas, CA
He took the time to tell us what was wrong and he fixed it.
- Jackie Hardman
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Service Technician Team: Paulino M
San Jose, CA
outstanding customer service
- Roger Marquez
San Jose, CA
This company ripped me off by replacing a garage door vault lock which took him five minutes to do and then charged me over 343 dollars. The very same part at Home Depot is 12 bucks. Then he tried to sell me things I didn’t need like a complete new opener and door springs. I will never use this company again
- George Schifano
Hi Mr. Schifano, Thanks for taking the time to speak with me last week. I'm hoping that after our conversation your customer experience improved. We appreciate you choosing Precision Garage Door. Please do not hesitate to reach out to our team or myself directly if you need any further assistance. Please keep an eye out for a link that will allow you to update your customer experience should you feel it improved after our conversation. Thank you! Freddy Cespedes General Manager Precision Garage Door
San Jose, CA
Technician was very professional. He showed up on time, and did the repair work well. Very good service!
- Tamba Tugbawa
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Service Technician Team: Paulino M
San Jose, CA
Great reference from a friend! Immediate response, punctual service time and fast replacement of broken parts! Professional, clean and friendly! Highly recommend this company.
- T & J Hocevar
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Service Technician Team: Paulino M
Morgan Hill, CA
Thanks for coming out on a Saturday. Fixed our broken spring on garage door within 30 mns. I would call Precision again, and am glad to be supporting local businesses!
- John Pina
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Service Technician Team: Paulino M
Gilroy, CA
Professionalism and prompt service from the initial call to the technician (Paulino M) completing the work was exceptional. Was impressed with the individual who answered the call (believe it was Melissa). She was very thorough and clear with her communications. She was professional in scheduling the service and ensuring all the details were correct. Excellent customer support, you are fortunate to have her on your team! Paulino M arrived ahead of schedule (same day of the initial call) and called when he was 20 minutes from arriving. Upon arrival Paulino was quick to ascertain the garage door failure (Torsion spring) and recommended replacing both springs and the Torsion Spring Center support precision bearings, which I agreed. He also made a recommendation to replace the door drums and a couple other wearing parts which I felt could wait and he didn’t pressure me. As for the pricing for the springs and bearing I was disappointed. I’ve owned a company for many years and understand how parts are marked up to cover a companies overhead costs. The highest quality springs on the market are less than half what we were charged and moderate quality springs are 1/3 the cost. As for the bearings, I was shocked to see the charge for the bearings, since I work with bearings. The markup was 4x and unjustified since most individuals are not familiar with this and would not question or investigate a realistic cost for this 2 Pack Garage Door Torsion Spring Center Support Precision Bearing. Overall, we received excellent, prompt, professional, and courteous service. Would have applied 5 stars, however the markup on replacement parts was excessive and disappointing. One final note, if anyone at Precision Door Service would like to disagree with my observations, I would be open to discussing this and make an amendment if proven incorrect.
- Bob Scarbrough
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Service Technician Team: Paulino M
Los Gatos, CA
very good service....very good work....very good technician
- Michael Joseph
Los Gatos, CA
I searched on Bing and they came up. I got an appointment for the next day. They arrived on time calling me to let me know they were on their way. Repairs were quick and replaced with new coils which are better than the ones I had. Great Job!
- Richard Adona
San Jose, CA
I contacted Precision yesterday with an automatic door that didn't work. 12 hours later I have an almost 50 year old garage door that operates more quietly and smoothly than it did when I bought the house a decade and a half ago. The technician, who arrived early this morning, was very professional and gave me three choices for repairs. His professional manner made me decide on the most involved reconditioning. This is not to say that we waltzed down the yellow brick road. There was a mix up with my payment. To me this was where the company really shined. They called me and promptly cleared up the situation. In my dealings with home repairs I have never had such a seamless interaction. FIVE STARS!!
- Bruce Whistler
San Jose, CA
The tech was thorough and did a great job.
- Robert Robarto
San Jose, CA
Seems to work well! Sadly the tech left the old sensors in place instead of replacing them with the new ones! I'm so tired of having to watch people in the trades and their dishonesty!!! Charged full price but got less than full service!!!
- Thomas Boyd
Palo Alto, CA
Paulino did a terrific job. Would recommend your company
- Jennifer & toby Gottheiner
Sunnyvale, CA
Excellent and efficient repair from a knowledgeable employee.
- Shareen Merriam
(408) 571-6699
(408) 571-6699(650) 815-7096
(650) 815-7096(650) 480-6099
(650) 480-6099(831) 824-4900
(831) 824-4900(408) 430-1400
(408) 430-1400Office: (408) 533-1120
2007 W Hedding Street
Suite 203
San Jose, CA 95128
Licenses
Contractor License#993539
If you are looking for service in the San Francisco area, please visit:
precisiondoorsanfrancisco.com/
If you are looking for service in the East Bay area, please visit:
precisiondooreastbay.com/
I needed a replacement backup battery for my Liftmaster garage door opener. An appointment was available the next day, within a 4-hour window. I was told the technician would call about 15 minutes before his arrival. I didn't get a call, and just happened to look out my front window - the truck was parked in my neighbor's driveway across the street! I walked over and said um... I think you're at the wrong house. :-) Happy that he showed up in the early part of that 4-hour window, and the job was finished quickly. I expected to pay more for the part than if I ordered it myself, but it was 4 times the cost of what I would have paid at Home Depot or Amazon. That seems a bit extreme, but happy to get it fixed.
- Anne