Garage Door Repair in San Jose - Page 50

Jerry Buck

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Arrived on-time was friendly, courteous and knowledgeable. Identified our problem and fixed it. He, Paul, explained what the problem was and gave helpful advice.

Francesco Sorto

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great job ????

Dennis Wolf

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We have used Precison for 10 years and they have serviced our door a few times. They do a great job.

John j Castro

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We were very satisfied with the installation of the garage door and door opener. We were also confident that the service would be professional because of previous dealings with Precision. From Al the salesperson to the Installation Tech. Thank you, we are happy with the results.

Ray Flowers

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Paul was here yesterday to do emergency repair on my garage door. He did a great job. Highly recommend.

Jennifer & toby Gottheiner

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Paulino did a terrific job. Would recommend your company

Alex Rivlin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

short story: If there was negative 5 stars I would use that: I had rather unusual design and I shared that when calling up for the service. They confirmed that side mounted garage door motors had been seen before and are not a problem at all. I needed to fix broken spring. - The technician was on-time and initially friendly. Thats where the good things end, - The technician offered three options for my review: - Option 1: $1006 includes replacement of 2 springs, pulleys, and cables - Option 2: $1357 (if I remember right) would inllude something else - Option 3: $1536 (if I remember right) would include some more stuff I invite you to call around and figure out if these are fair prices to resolve broken garage spring problem. Then the technician went on to criticize the size and gage of the hinges. then we went on to criticize the location and installation of the motor. The motor was there for more then 20 years and was just fine, by the way. After briefly trying to disassemble the mechanism that connects motor to the bar, he said that it takes too much time. Unless I pay for anther one hour, he would leave. At that point I got no choice. Apparently, the charge of almost $400 for replacing 2 springs are not enough to cover additional 10 minutes to do the job right. I give you a couple more facts that will help you to decide the quality of work: = The technician tried to force the bolt with messed up thread in.. I had to ask for a new bolt,. = The motor is connected to the bar via a toothwheel and bicycle chain. The technician used a screwdriver and hammer to knock the chain off the toothwheel. That is a sure way to destroy the chain and mess up the toothwheel. Now you have similar info as I wish I had before inviting the tech. Net out: Good part: The garage door opens now. It also closes. It was done in one day, so I only had to take off once. It was $535,. Ugly part: Watching the chain being kicked with the screwdriver and bolts with stripped thread forced in makes me sick to the core. I am very concerned that these will cause a long term damage. also, I dont think the technician sprayed joints/cables with Lithium grease to avoid their damage. That is typically done,. Now we do not have urgency, so I have time to reach to my friends and find a garage door tech who is actually carefull and thourough. It will probably cost me another $500 to undo the damage and verify that the bolts are threaded in right, parts are not damaged,... I am ok with doing that. I dont think this review will end up being published, so I will copy it to yelp

Paul Kinsey

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great service, from ordering to installation of new garage door - the team was awesome and professional. Would highly recommend them. Thanks!

Margaret Elliott

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Alex Kogan was very professional. Spotted problem immediately' corrected it in no time. A good man to have on your team.

Shareen Merriam

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent and efficient repair from a knowledgeable employee.

Pam N

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I felt comfortable starting with the initial phone call to the shop (can't say that about other shops I called). I was able to get an appointment the same day which was nice but not expected. Mario was the tech assigned to the call and he let me know when he was on the way. I needed a garage repair but didn't know what was amiss. He was personable, efficient, and I learned a few things in the process. And also arrived with mask and gloves due to the pandemic. I am hoping this was the solution needed (just had the service)! I would recommend.

Deb Sanzi

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Called for new openers and minor maintenance on a garage door at a new property. Received a kind human voice over the phone taking necessary information and a time slot for service the following morning. The technician arrived on time and called prior to arrival as promised. He was professional and thoroughly explained everything. He did the work quickly and efficiently and left no mess. Highly recommend.

Deanna Gitchev

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Alex was a great help to get our garage door up and running in a complicated installation. He was very tenacious and committed to the quality of our garage door installation.

Nakamura

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very professional and workmanship is excellent. Jerry was pleasant to deal with. Pricing is reasonable and I am very happy with the service.

Terry Woo

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

First, I was assigned to the technician James. I was told he would be to my residence between 4 pm to 6 pm. However, he would call 20 to 30 minutes before to announce his arrival. At 10 minutes to 6 I had not heard from James. I called the office and they called and texted James for location and ETA. I was told I should hear from him soon. Another hour passed so I called the office again. Once again I informed the staff NO contact from James. They again reached out to James who allegedly texted back stating he would arrive in 15 minutes. Ten minutes later I get a call from Alex, another technician stating he would be here within 25 minutes. He tried to diagnose the problem over the phone but wasn't able. Upon his arrival, Alex was able to determine the cause and correct the problem. Whether the sensors wore out or damaged from a power surge, our power was out for about 2 hours, is suspect. Regardless, Alex was professional and knowledgeable. He actually saved the company from a less than favorable review which I was prepared to write. The company needs to have the call center be upfront and not tell clients they spoke to the tech., when in fact is was more likely they were making other arrangements. I could accept that rather than be told they communicated with James and I subsequently receive a call from Alex. Let Alex know his service saved the company from receiving a less than favorable rating. It went from what I was prepared to give, a two, to a four. I could not give a 5 due to the earlier problem with James.

Ghulam H

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jerry did an outstanding job of finding and fixing the root cause of the problem like a regular Sherlock Holmes. And did the repair (replaced worn out end bearing plates and adjusted the tracks) on the spot in a reasonable time for a reasonable price without trying to sell me anything extra. He worked like a master craftsman, skilled and professional at his work, and people like him make America great. In contrast, another Diamond Certified company (who should be sued and put out of business) had sent a man earlier that day who after a cursory look told me I needed to replace several major parts, without even bothering to investigate (e.g. "all double doors have two springs, you just have one" with no explanation why it had worked fine for 14 years that way) and wrote out a quote that was 4X higher!!

Karen Deparini

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jerry did an amazing job. Thoroughly checked out our garage door to make sure all was 100%.

Saad Sweilem

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great service.

James Deruna

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Alex was very professional and explained what needed to be done for my garage door to be aligned properly. His service was prompt and efficient. Will definitely go with them again for any service or parts for my garage door. Thank you for your service!

Bill Anderson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jerry was very professional, friendly and knew right away what needed to be done to fix my problem. He explained everything he was doing and my problem has been fixed. Highly recommend Overheard Garage Precision Door Service to fix your Garage Door problems.

James Harris

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very professional and thorough service, our tech was scheduled to arrive in the afternoon, same day. We received a call notifying that he may be able to arrive a little early. Received another call shortly after saying it'll be a little bit later due to being rerouted, many techs won't even bother to notify you they'll just show up late. Arrived on site, gave an opinion on what was required to complete the job as expected, discussed additional options to improve the performance of the system. Not a quick and easy job due to the the door being installed poorly by the prior techs, but it was dialed in and running smooth before you knew it on a Sunday afternoon. Thx

Don Edgar

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great customer service!! I tried the original door installer to repair my broken lift spring, but they didn't call me back for almost a day, so I called your company. Fast and responsive service...on a very hot Saturday! Jerry called me when he was 20 mins out, showed up on time within the service window, was very nice and thorough, and made this whole experience easy to deal with. Thanks for running such a great company!

Inna Davy

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great job!!!!

Alex Cardenas

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Service guy, Mario did a great job! He has great people skills and professional customer service. Overall he did a great job!

Lisa Paul

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent service, responsive and knowledgeable. Thanks for fixing our issues with a fabulous new garage door opener...no more, no less!

Grace Baluyot

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Josh (tech) did a job on explaining the worked he did , very detailed, fast and friendly. Good job.

Jing Lao

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

It is good and prompt service for my garage door. But the price is high too. Hope this company can give more discount for return customer.

Danny Zuger

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Mike came out gave us a quote was a great guy and very professional he advised of a time frame and door was ready about two weeks sooner and Sara from the office called to set up the install time the crew showed up very professional and they worked fast cleaned up did a fantastic job. I would recommend these guys to all my friends and family. Thank you Precision for your great service

Richard Rodriguez

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Had my garage door serviced today, a job well done! My service professional was Mario he was courteous and very professional and job was done in timely manner, would use services again if needed and also would recommend.

Bayley Mah

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent service! Josh K. had the problem figured out in no time and had my garage door back in working order.