Garage Door Repair Reviews in San Jose Area, CA (Page 24)

I contacted The San Jose Service Area at 7:21AM, Friday 30th August. After explaining to the receptionist my issue and after taking some information she arranged to have a technician contact me between 12:30PM and 4:30 PM. Mike contacted me at 10:20AM to say he would be available at 11:30AM. He arrived on time and reviewed the issue and gave me a quote. I agreed and he started the job. After dismantling the broken parts he observed other issues. These he showed me and again gave me the cost of replacing them. I agreed and he finished the job just before Noon. He was very polite, professional, and I would recommend him and the company to friends, neighbors, and acquaintances for the 5 star service.

- Richard Day

Would you like to pay $50.00 for someone coming down to tell the quote and not taking their service ? This is what Precision business model does. I got a spring broken and call Precision. One guy came in and tried to convince me that I need to replace everything for $2300+ in total. The same garage door opener is ~300 from Homedepot and they charge ~800. The spring price is ~400 while I got it done at $309 from other company. By the time I have to let Precision's guy go, I realized that I had to pay them $50.00 for their doing nothing but coming down to give me a quote. If you are going to have their business anyway, why do you waste time on reading the reviews here ? If you are just looking for possibilities to have Precision's service, DO NOT CALL them at all !!! Keep in mind that is $50.00 call to get a quote only.

- Peter Zu

Jerry Parker did a great job. He was fast and efficient and explained what he was doing thoroughly. As a single woman this is important to feel confident having repairs done.

- Diane Caselli

Just had service on my garage door to reduce noise. The technician, Jerry, did an awesome job of identifying and remedying some of the issues that were contributing to the problem. Much better now! Wonderful experience. Thanks so much.

- Rick

Daniel did a good job in doing a repair on our garage door. Very professional and knowledgeable . Came on time I’ll give 5 stars

- Jennilyn Suasin

Precision did some major parts replacement on my garage door in March 2017. Torsion Springs, drums, cables, rollers, bearings, hinges. Because of the 5 year warranty I called them when my door was making a "snapping" noise when it was closing. Paulino quickly found that one of the panels was bent causing the door alignment to be off. Have no idea how this happened, but it was quickly bent back into shape and the noise was gone. He also checked the door closure pressure and made a minor adjustment. Only took a few minutes to remedy the problem. That's why you call a professional! The charge to repair was the fee for the service call of $50. Well worth it. Nice to have a quiet garage door again. Precision stood by the 5=year warranty commitment for the repair. Thanks.

- Kathy Chole

Mike R. did an excellent work, very friendly, and fast service.

- Angelina Contreras

I had my new garage door installed and I’m happy with it . The gentlemen/installers were very efficient knowledgeable and professional that they finished the job within the time frame. Thank you also to Mike Longfield Great job guys for sure I’ll recommend Precision Garage to my friends.

- Tessie Cenidoza

Brendon Brooks inspected the garage door and showed me how the 25-year old door was beginning to fail in its rolling mechanism. He replaced all worn-out parts, and I am glad I had it done. Excellent work.

- Peter Rosenblad

Phillip has done a great job on my garage opener. He explained the work in detail, knowledgeable about his work. I will go with precision from now on for any of work that is related with garage door! Yes. I will recommend your company to everyone!

- Lois zee Yoda

Perfect service from phone call to resolution. They were able to get me in within a couple hours and technician diagnosed the problem and fixed it right away. Left me with good instructions. Just a couple hours later and problem was gone. Price very reasonable and staff on phone and technician very courteous. Thanks!

- Cindy Castillo

The service was outstanding. The service tech.,Mike Munoz, was courteous, knowledgeable, and answered all my questions.

- Arnold Pinck

I contacted Precision after having hired competitors twice to first install a garage door and then a second vendor for a servicing need. Both of these experiences left me feeling as though I had been taken for a ride. This time I called Precision based on reviews and I am leaving this review as Mike, Precision Technician, fixed my door providing a complete overiview of issues during estimate, proposing a fix and in the end saving me time and money (he went out of his way to minimize the impact for me). He was professional and most of all honest and concerned. I will look no further then Precision should I ever need garage door services. And I will recommend to all who ask and likely some who don't.

- George Brooks

We were given a 4 hour window for the appointment however Josh the technician called and came 20 min later he was very knowledgeable professional attentive to every detail would recommend this company

- Erma Romani

Blake was able to quickly identify the issue and give an expert opinion on how to fix it with the price and other charges. He was able to resolve my queries and I would definitely recommend him and Precision.

- Nikhil Menon

Jerry was extremely Competent and Efficient. Very personable also. He overhauled all door components as well as installing a new premium garage door opener. I would rate him Five Stars!

- john s carmack

Job was performed in a very good time frame, there was availability next day for service which was great. All encounters with service techs was great and they were professional, friendly and courteous. Very pleased with company and service and will choose them again if needed.

- Nicolette Cline

Outstanding work. Mario was professional, courteous and timely. I highly recommend him and Precision Door!

- Tyson Salsberry

Excellent overall services! Friendly and attentive. Thank you.

- Huan Le

Former owner of my home had a Precision sticker attached to the garage wall. My opener finally died and I called Precision to help. Blake came the same day, he had everything he needed in his truck and had me set up in little over an hour. Friendly, polite young man. Would definitely recommend this company.

- Judi Leonard

Five Star company, excellent service on my new garage door. Both Mike Munoz, and Daniel Hernandez were right on time and very professional. Daniel did a excellent job are the installation of our Garage Door. I highly recommend Precision Door Service.

- Sharon Finn

Excellent. It would be helpful if the email included approximate time of installation and that the customer will be given a call approximately 30 minutes before arriving. I was told verbally by phone but had several contractors and over time I was confused. Thank you, highly recommend your service.

- Mike Musolf

Jerry Parker, arrived on time explained everything clearly, my son-in-law Robert Henderson handled everything for me. Hi Pat, Robert here; we can all have peace of mind, knowing that Irene is safe and secure. Robert

- Irene Brand

Thank you so much John Chisgar for your dedication to help us fixed the garage door opener so quickly. You are amazing. He explained well and give me the options of the choice too. Even help me to program my car against the garage door opener. Highly recommend to all. Thank you, Eliza

- Eliza Scott

Came early in the morning, around 8:30 and made repairs within half an hour! Price also was reasonable and really great and kind service. Thank you so much!

- Yeri Chang

Quick service - I called in at 1pm and got an appointment for 3-7pm. James and Daniel were there shortly after 3pm. They were thorough and courteous. Since my door was over 20 years old, in addition to replacing the springs they replaced the cables and added a stiffener to the top panel.

- Brent H.

A receipt was never emailed only this survey. Good technician, but bad business systems, no email receipt, had to call to get one, appointment originally set for April 30 between 12:30 and 4:30. Noone showed up. When I called they said the receptionist never set up the appointment since I didn't finalize the call. Not true, I stated OK when she said the time, she didn't ask for any more info, said nothing so I hung up. Technicians are very good, systems, or management seems to be problematic.

- Leslie Goodlow

Prompt, professional, & knowledgable. with fair feess

- Phillip Wall

This is a follow-up to my last review . Pat Prendergast contacted me to discuss my negative review of Precision Door. He was genuinely concerned about the service I received & wanted to make it right by me. We discussed the situation & came to a conclusion which exceeded my expectations. Pat’s immediate response, understanding & quick resolution has caused me to regret my initial review. I will refer anyone I know interested in Garage door work or replacement to Precision Door with confidence ! Sincerely , Craig Pollak

- Craig Pollak

Mr. Pollak, I am glad we had a chance to speak. Sorry for the confusion. Happy to that you are now completely satisfied. Your door should work great for a long time! It is our pleasure to serve you.

Thank you for a job well done! An exciting early morning for us- upon my husband‘s departure for work shortly before 7 AM, the garage door popped out of it‘s guide rails and tore some of the brackets away from the garage frame, twisted the rails and making for a lop-sided hanging door that would no longer budge nor close. Needless to say, unsettling if you can’t lock or leave your home! By 7:30AM I had made the appointment with Priscilla for same day service. Gabriel, our technician, called ahead and showed up as promised, assessed the damage ( one of the sorings had broken and caused things to jump out of the rails). The technician gave me 2 options, afterwhich he proceeded to replace the broken spring(s) , center bearing etc. Before noon our garage door was back to functioning as it should, including it’s glass panels still intact and in place, all joints and the main track freshly lubed as well as the alarm system still talking to the base.... Appreciated the clear options, the dialogue on eye level and not being up-sold something we did not need or budget for! Way to go- can only recommend the company and Gabriel was spot on, knowledgeable and courteous- MUCH OBLIGED!

- Georgia R.