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about Precision Garage Door in:
San Jose Area, CA
Precision Garage Door of San Josehas received 1141 reviews, averaging 4.83 Stars:
San Jose, CA
Product:
Saratoga, CA
Paul Brinkmanship did an outstanding job on a difficult task.
- Edward Panelli
Campbell, CA
Very prompt friendly and thorough service Thank you.
- Brenda Molineux
San Jose, CA
Phillip the technician who came out to service my garage door was very helpful and provided excellent service. Thank you again!
- Arlene Abastillas
San Jose, CA
Arrived on-time was friendly, courteous and knowledgeable. Identified our problem and fixed it. He, Paul, explained what the problem was and gave helpful advice.
- Jerry Buck
San Jose, CA
Great job ????
- Francesco Sorto
Los Gatos, CA
We have used Precison for 10 years and they have serviced our door a few times. They do a great job.
- Dennis Wolf
San Jose, CA
We were very satisfied with the installation of the garage door and door opener. We were also confident that the service would be professional because of previous dealings with Precision. From Al the salesperson to the Installation Tech. Thank you, we are happy with the results.
- John j Castro
Service Provided:
Product:
Door Installation Team : Luigi Lopez
San Jose, CA
Paul was here yesterday to do emergency repair on my garage door. He did a great job. Highly recommend.
- Ray Flowers
Santa Clara, CA
short story: If there was negative 5 stars I would use that: I had rather unusual design and I shared that when calling up for the service. They confirmed that side mounted garage door motors had been seen before and are not a problem at all. I needed to fix broken spring. - The technician was on-time and initially friendly. Thats where the good things end, - The technician offered three options for my review: - Option 1: $1006 includes replacement of 2 springs, pulleys, and cables - Option 2: $1357 (if I remember right) would inllude something else - Option 3: $1536 (if I remember right) would include some more stuff I invite you to call around and figure out if these are fair prices to resolve broken garage spring problem. Then the technician went on to criticize the size and gage of the hinges. then we went on to criticize the location and installation of the motor. The motor was there for more then 20 years and was just fine, by the way. After briefly trying to disassemble the mechanism that connects motor to the bar, he said that it takes too much time. Unless I pay for anther one hour, he would leave. At that point I got no choice. Apparently, the charge of almost $400 for replacing 2 springs are not enough to cover additional 10 minutes to do the job right. I give you a couple more facts that will help you to decide the quality of work: = The technician tried to force the bolt with messed up thread in.. I had to ask for a new bolt,. = The motor is connected to the bar via a toothwheel and bicycle chain. The technician used a screwdriver and hammer to knock the chain off the toothwheel. That is a sure way to destroy the chain and mess up the toothwheel. Now you have similar info as I wish I had before inviting the tech. Net out: Good part: The garage door opens now. It also closes. It was done in one day, so I only had to take off once. It was $535,. Ugly part: Watching the chain being kicked with the screwdriver and bolts with stripped thread forced in makes me sick to the core. I am very concerned that these will cause a long term damage. also, I dont think the technician sprayed joints/cables with Lithium grease to avoid their damage. That is typically done,. Now we do not have urgency, so I have time to reach to my friends and find a garage door tech who is actually carefull and thourough. It will probably cost me another $500 to undo the damage and verify that the bolts are threaded in right, parts are not damaged,... I am ok with doing that. I dont think this review will end up being published, so I will copy it to yelp
- Alex Rivlin
San Jose, CA
Great service, from ordering to installation of new garage door - the team was awesome and professional. Would highly recommend them. Thanks!
- Paul Kinsey
Product:
Sunnyvale, CA
Excellent and efficient repair from a knowledgeable employee.
- Shareen Merriam
Los Gatos, CA
I felt comfortable starting with the initial phone call to the shop (can't say that about other shops I called). I was able to get an appointment the same day which was nice but not expected. Mario was the tech assigned to the call and he let me know when he was on the way. I needed a garage repair but didn't know what was amiss. He was personable, efficient, and I learned a few things in the process. And also arrived with mask and gloves due to the pandemic. I am hoping this was the solution needed (just had the service)! I would recommend.
- Pam N
Product:
Los Gatos, CA
Called for new openers and minor maintenance on a garage door at a new property. Received a kind human voice over the phone taking necessary information and a time slot for service the following morning. The technician arrived on time and called prior to arrival as promised. He was professional and thoroughly explained everything. He did the work quickly and efficiently and left no mess. Highly recommend.
- Deb Sanzi
Product:
San Jose, CA
Very professional and workmanship is excellent. Jerry was pleasant to deal with. Pricing is reasonable and I am very happy with the service.
- Nakamura
San Jose, CA
First, I was assigned to the technician James. I was told he would be to my residence between 4 pm to 6 pm. However, he would call 20 to 30 minutes before to announce his arrival. At 10 minutes to 6 I had not heard from James. I called the office and they called and texted James for location and ETA. I was told I should hear from him soon. Another hour passed so I called the office again. Once again I informed the staff NO contact from James. They again reached out to James who allegedly texted back stating he would arrive in 15 minutes. Ten minutes later I get a call from Alex, another technician stating he would be here within 25 minutes. He tried to diagnose the problem over the phone but wasn't able. Upon his arrival, Alex was able to determine the cause and correct the problem. Whether the sensors wore out or damaged from a power surge, our power was out for about 2 hours, is suspect. Regardless, Alex was professional and knowledgeable. He actually saved the company from a less than favorable review which I was prepared to write. The company needs to have the call center be upfront and not tell clients they spoke to the tech., when in fact is was more likely they were making other arrangements. I could accept that rather than be told they communicated with James and I subsequently receive a call from Alex. Let Alex know his service saved the company from receiving a less than favorable rating. It went from what I was prepared to give, a two, to a four. I could not give a 5 due to the earlier problem with James.
- Terry Woo
Product:
San Jose, CA
Jerry did an amazing job. Thoroughly checked out our garage door to make sure all was 100%.
- Karen Deparini
San Jose, CA
Great service.
- Saad Sweilem
Product:
San Jose, CA
Alex was very professional and explained what needed to be done for my garage door to be aligned properly. His service was prompt and efficient. Will definitely go with them again for any service or parts for my garage door. Thank you for your service!
- James Deruna
Product:
Milpitas, CA
Jerry was very professional, friendly and knew right away what needed to be done to fix my problem. He explained everything he was doing and my problem has been fixed. Highly recommend Overheard Garage Precision Door Service to fix your Garage Door problems.
- Bill Anderson
San Jose, CA
Service guy, Mario did a great job! He has great people skills and professional customer service. Overall he did a great job!
- Alex Cardenas
Product:
San Jose, CA
Excellent service, responsive and knowledgeable. Thanks for fixing our issues with a fabulous new garage door opener...no more, no less!
- Lisa Paul
Product:
San Jose, CA
Josh (tech) did a job on explaining the worked he did , very detailed, fast and friendly. Good job.
- Grace Baluyot
Sunnyvale, CA
Mike came out gave us a quote was a great guy and very professional he advised of a time frame and door was ready about two weeks sooner and Sara from the office called to set up the install time the crew showed up very professional and they worked fast cleaned up did a fantastic job. I would recommend these guys to all my friends and family. Thank you Precision for your great service
- Danny Zuger
San Jose, CA
Had my garage door serviced today, a job well done! My service professional was Mario he was courteous and very professional and job was done in timely manner, would use services again if needed and also would recommend.
- Richard Rodriguez
Product:
San Jose, CA
Excellent service! Josh K. had the problem figured out in no time and had my garage door back in working order.
- Bayley Mah
Milpitas, CA
They arrived door within an hour. They had to replace the motor and gave two extra remotes. They also lubricated the door. This only took 2.5 hours.
- Linda Fleming
San Jose, CA
couldn't have asked for better service. your man Larry was right on time, wearing his mask. he answered all my question that i had, and after a short time, diagnosed the problem. i will certainly will recommend your company and Larry. thank you, dan rainieri
- Dan Rainieri
San Jose, CA
My garage door was jammed in the open position and would not budge and it was 1:55PM here on Thursday 6/25. I called Precision Garage Door Repair and Priscilla answered the phone. I told here I was in a jackpot because I could not close the door (even the manual latch would not work) and I was facing the possibility the door would be stuck open overnight. She was so sweet and said not to worry, a technician would show up between 4-6PM today. Technician Jerry Parker called me at 2:30PM and said he'd be here at 2:45PM. I could not have had a better technician. Jerry immediately fixed the problem and did a normal service call that tuned up both of my doors so they now work better than ever. He also "coached me up" so I'm much more knowledgable about my equipment. ???????????????????? across the board for this outstanding service organization !!
- Tom Gersey
San Jose, CA
I called Precision due to seeing their commercials on TV recently. When my roll-up door spring broke I figured I would give them a try. I called in the morning and the technician who came out was James Walker. He called to let me know he was on his way. Arrived when he said he would and was friendly. He got right to work. I needed two new springs and three bearings. I'm really not sure if these technicians mind being "watched" while they are working, but I watched James the entire time mainly out of curiosity. I must say, James knew his stuff. He worked fast, but safely, and had my entire job done in just about one hour. He told me he was a trainer for the "new guys" and it was obvious why. He is damn good at what he does and when you watch him work it is obvious. My only concern was the cost of the bearings. $125 each (x's 3) seemed a bit too high as they are nothing special. I can't imagine the cost is very high on them. Even still, I was happy my door was fixed and paid the bill without hesitation. I would definitely consider using Precision in the future. Thanks guys!
- Tim Stephens
Product:
(408) 571-6699
(408) 571-6699(650) 815-7096
(650) 815-7096(650) 480-6099
(650) 480-6099(831) 824-4900
(831) 824-4900(408) 430-1400
(408) 430-1400Office: (408) 533-1120
2007 W Hedding Street
Suite 203
San Jose, CA 95128
Licenses
Contractor License#993539
If you are looking for service in the San Francisco area, please visit:
precisiondoorsanfrancisco.com/
If you are looking for service in the East Bay area, please visit:
precisiondooreastbay.com/
Mario was the technician that came out, He was punctual arriving wearing a mask and at the time he stated in he pre appointment phone call 30 mins prior. He was very knowledgeable and explained what needed to repaired. Hi work was timely and completed repairs in about 2 hours I give a thumbs up ????
- Eric Vilez