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about Precision Garage Door in:
Palo Alto Area, CA
Precision Garage Door of San Josehas received 238 reviews, averaging 4.87 Stars:
Mountain View, CA
Product:
Palo Alto, CA
Paulino did a terrific job. Would recommend your company
- Jennifer & toby Gottheiner
Los Altos, CA
Alex Kogan was very professional. Spotted problem immediately' corrected it in no time. A good man to have on your team.
- Margaret Elliott
Palo Alto, CA
Jerry did an outstanding job of finding and fixing the root cause of the problem like a regular Sherlock Holmes. And did the repair (replaced worn out end bearing plates and adjusted the tracks) on the spot in a reasonable time for a reasonable price without trying to sell me anything extra. He worked like a master craftsman, skilled and professional at his work, and people like him make America great. In contrast, another Diamond Certified company (who should be sued and put out of business) had sent a man earlier that day who after a cursory look told me I needed to replace several major parts, without even bothering to investigate (e.g. "all double doors have two springs, you just have one" with no explanation why it had worked fine for 14 years that way) and wrote out a quote that was 4X higher!!
- Ghulam H
Los Altos, CA
It is good and prompt service for my garage door. But the price is high too. Hope this company can give more discount for return customer.
- Jing Lao
Mountain View, CA
Excellent service and your installer explained everything very thoroughly. Thanks!
- Donald Madrid
Mountain View, CA
Diamond Certified, Angie’s List, BBB and local support were the reasons I selected Precision Garage Door. Tina did a great job in following up with my wife and I and our installer was prompt, efficient and cleaned up after the installation. Also a great job!
- William Class
Los Altos, CA
We were very pleased with Josh and his service and we would recommend precision to others and will use them again.
- Sue Apfelberg
Los Altos, CA
The technician showed up on time and completed the job (replaced broken cable, new springs and rollers) quickly and courteously. No complaints
- James Papp
Product:
Service Technician Team: Paulino M
Palo Alto, CA
One of the overhead springs holding our garage door broke, with the car locked in. Jerry from Precision Garage Door arrived the *same day* I called within just a few hours and fixed the problem quickly by replacing both the broken spring and the other one. Jerry was extremely friendly, gave me options, and answered all my questions. Beyond just fixing the problem, Jerry exceeded my expectations by giving the garage door a quick lube and now it operates much quieter. He also replaced the J connector with a more compact one which gives my low-ceiling garage greater clearance -- a nice little upgrade that a professional eye may spot immediately, while I didn't even know it's a possibility. Overall, Jerry not only the problem, but he also made the garage door work even better than it did before it broke. The only reason I give 4 rather than 5 stars is that the repair was overall rather pricey, at $520 (for 2 springs and a few smaller parts). I suppose this is a company pricing policy rather than Jerry's, but I think this is on the higher end of the price range for such a repair.
- Satisfied Customer
Los Altos, CA
Always wonderful! Shows how to troubleshoot in the future and good tips. Thank you so much for fast service and very understanding repair people!
- Debbie Nansen
Los Altos, CA
Garage door spring gave out on Saturday evening, my car was trapped. One call to Precision Sunday morning, Alex comes on time Sunday afternoon as promised. My garage door is fixed Sunday, working great, and my garage is clean like no one was ever there. Alex of Precision is my garage door hero!
- Parris Hawkins
Product:
Los Altos, CA
Alex is super great. really appreciate his help during such a late night. and he did an excellent technical job.
- Xiong Wang
Product:
Los Altos Hills, CA
Excellent. Thanks!
- Mark Davis
Palo Alto, CA
Came on the same day, called 30 minutes ahead so I didn't have to hang around waiting. Fixed the problem quickly and serviced the door. Very happy with the work.
- Piero Pianetta
Palo Alto, CA
We called Precision about a problem with our garage door not closing at 3:30pm and they had someone at our house before 5pm the same day. Alex Kogan our technician was very responsible and professional in his assessment of the problem with our garage door. He took the time to explain to me what went wrong with the door and he was very careful to replace the springs (the problem with the door) with ones that would be appropriate for our heavy garage door. After the repair, Alex also made sure I understood what I need to do for maintenance on the door going forward to avoid the problem in the future. Great to have someone who cares so much about quality and a good customer experience. Thanks!!
- Ted Simonides
Product:
Palo Alto, CA
Precision door came early, did a great job, and were gone before I knew it. The installer was Gabriel. He explained everything, was not a hard sell, and professionally installed my new motor. I appreciate good service and received it from Precision door.
- Gloria Hom
Service Provided:
Product:
Door Installation Team : Gabriel Van Blake
Los Altos, CA
Josh did and excellent job of repairing our garage door. His custom service was the best. He explained all our options, did not push us to buy but helped us make our own decisions. I highly recommend Precision to anyone who needs help with garage doors and will definitely use them again for any future needs. One of the best run companies I have come across.
- Larry Hicks
Product:
Los Altos, CA
My garage door Torsion Spring broke in 2004, I called Precision Garage Door to replace it. It was broken yesterday and I called again, immediately they send Mario to replace it again with 50% service call discount. Mario did an fantastic job in 1 hour and I only need to pay he labor cost of replacing the spring, as it was under 10 years warranty.
- Cho Teh
Mountain View, CA
Jerry did a great job. terrific people skills walking you through everything he needed to do. would absolutely use him again
- Wayne Doiguchi
Mountain View, CA
Brandon Brooks inspect the garage door opener and pointed out all the worn out parts. He suggested I install a new one. I was not surprised since the opener was at least 35 years old. He had one on the truck which he installed. He worked quickly and thoroughly. I love all the new features which Brandon explained to me.
- Jean Anderson
Mountain View, CA
This is an outstanding company! We have been a customer of Precision Door for almost 20 years, Startring with a door/opener purchase in 2000, and followed by a purchase of a replacement door/opener in 2015. We have used them for all required service calls as well. Our most recent service was excellent as always. Perfect scheduling. James W. our service technician was very professional who arrived on time, and performed the repair in the estimated time with the highest quality. They have my highest recommendation.
- Paul Petersen
Mountain View, CA
Technicians Mario & Erik called in advance of arrival and arrived when promised. Both were very professional and courteous making good recommendations after examining my 20 year old overhead door. They made the repairs and serviced all other moving parts. I was pleased with their work and courtesy. My only negative is the pricing of the parts needing replacement: (2) seven foot torsion cables $286 and (2) cable drums $196.56. This did include labor to install but still seemed somewhat expensive.
- Dale Kuersten
Product:
Palo Alto, CA
We had our garage door repaired by Precision. The technician gave a a courtesy call 20 minutes before arriving and was prompt. Philip was knowledgeable, communicative and very thorough and efficient. The whole experience was pleasant and completely to our satisfaction. Would definitely recommend Precision for garage door repairs.
- Jake Brown
Palo Alto, CA
I chose Precision because most of my neighbors have had new garage doors installed by you. Also, you repaired my old garage door 4 or 5 years ago. Your installer was superb, he did a great job in a very short time, I'm very pleased with my new garage door. Thank you. Jean Wilcox
- Jean Wilcox
Palo Alto, CA
I called Precision because I couldn't open my garage door, and Gabriel came out within 90 minutes. He gave me a clear estimate of the work and the price and then he replaced the broken spring. He explained all his work to me and did a wonderful job! And he was friendly and nice as well. Definitely 5 stars for Gabriel and Precision.
- Katheryn Schmidt
Mountain View, CA
James W. was the service technician who responded to my call for replacement of a broken spring. He was professional, took the time to inspect my garage door, and provided me with an overview of existing and potential problems Although I did not have him replace all of the components he identified that might need replacing at some future time there was NO pressure to have the suggested work done at this time. The replacement of door springs and cables was done quickly and efficiently in just over an hour. Overall, I am very pleased with James and his efficient and timely service.
- David Yee
Product:
Mountain View, CA
Precision door is a excellent company to have your garage door done. Mario the technician did a fantastic job on the installation. He was very professional and new what he was doing. All the trades should have a technician like Mario and that is why I give Precision door a solid 5 star rating.
- Bruce Guptill
Product:
Los Altos, CA
Precision Garage Door Service receives a 5+ rating. They are prompt, courteous, provide excellent service and fair pricing. I highly recommend them. Pat Osborne
- Pat Osborne
Palo Alto, CA
Jerry showed up on time and diagnosed why our garage door wouldn’t open. There were 3 problems with how our door had been installed. He then fixed them quickly and we were up and running. He also educated me on how to better maintain the doors — I learned a lot — and as an extra bonus he pointed out a mistake in how our fence was installed (totally unrelated to the garage door) that I could fix. He really went above and beyond!
- Dave
Product:
(408) 571-6699
(408) 571-6699(650) 815-7096
(650) 815-7096(650) 480-6099
(650) 480-6099(831) 824-4900
(831) 824-4900(408) 430-1400
(408) 430-1400Office: (408) 533-1120
2007 W Hedding Street
Suite 203
San Jose, CA 95128
Licenses
Contractor License#993539
If you are looking for service in the San Francisco area, please visit:
precisiondoorsanfrancisco.com/
If you are looking for service in the East Bay area, please visit:
precisiondooreastbay.com/
Alex was great. He was on time diagnoses the problem and repaired in no time. He also was able to give me some advise about my garage door. I appreciated the honesty. Job well done, Alex!
- Ana Bonilla