Garage Door Repair in Palo Alto, CA - Page 4

William Class

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Diamond Certified, Angie’s List, BBB and local support were the reasons I selected Precision Garage Door. Tina did a great job in following up with my wife and I and our installer was prompt, efficient and cleaned up after the installation. Also a great job!

Sue Apfelberg

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We were very pleased with Josh and his service and we would recommend precision to others and will use them again.

James Papp

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician showed up on time and completed the job (replaced broken cable, new springs and rollers) quickly and courteously. No complaints

Satisfied Customer

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

One of the overhead springs holding our garage door broke, with the car locked in. Jerry from Precision Garage Door arrived the *same day* I called within just a few hours and fixed the problem quickly by replacing both the broken spring and the other one. Jerry was extremely friendly, gave me options, and answered all my questions. Beyond just fixing the problem, Jerry exceeded my expectations by giving the garage door a quick lube and now it operates much quieter. He also replaced the J connector with a more compact one which gives my low-ceiling garage greater clearance -- a nice little upgrade that a professional eye may spot immediately, while I didn't even know it's a possibility. Overall, Jerry not only the problem, but he also made the garage door work even better than it did before it broke. The only reason I give 4 rather than 5 stars is that the repair was overall rather pricey, at $520 (for 2 springs and a few smaller parts). I suppose this is a company pricing policy rather than Jerry's, but I think this is on the higher end of the price range for such a repair.

Debbie Nansen

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Always wonderful! Shows how to troubleshoot in the future and good tips. Thank you so much for fast service and very understanding repair people!

Parris Hawkins

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Garage door spring gave out on Saturday evening, my car was trapped. One call to Precision Sunday morning, Alex comes on time Sunday afternoon as promised. My garage door is fixed Sunday, working great, and my garage is clean like no one was ever there. Alex of Precision is my garage door hero!

Xiong Wang

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Alex is super great. really appreciate his help during such a late night. and he did an excellent technical job.

Mark Davis

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent. Thanks!

Piero Pianetta

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Came on the same day, called 30 minutes ahead so I didn't have to hang around waiting. Fixed the problem quickly and serviced the door. Very happy with the work.

Ted Simonides

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We called Precision about a problem with our garage door not closing at 3:30pm and they had someone at our house before 5pm the same day. Alex Kogan our technician was very responsible and professional in his assessment of the problem with our garage door. He took the time to explain to me what went wrong with the door and he was very careful to replace the springs (the problem with the door) with ones that would be appropriate for our heavy garage door. After the repair, Alex also made sure I understood what I need to do for maintenance on the door going forward to avoid the problem in the future. Great to have someone who cares so much about quality and a good customer experience. Thanks!!

Gloria Hom

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision door came early, did a great job, and were gone before I knew it. The installer was Gabriel. He explained everything, was not a hard sell, and professionally installed my new motor. I appreciate good service and received it from Precision door.

Larry Hicks

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Josh did and excellent job of repairing our garage door. His custom service was the best. He explained all our options, did not push us to buy but helped us make our own decisions. I highly recommend Precision to anyone who needs help with garage doors and will definitely use them again for any future needs. One of the best run companies I have come across.

Cho Teh

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My garage door Torsion Spring broke in 2004, I called Precision Garage Door to replace it. It was broken yesterday and I called again, immediately they send Mario to replace it again with 50% service call discount. Mario did an fantastic job in 1 hour and I only need to pay he labor cost of replacing the spring, as it was under 10 years warranty.

Wayne Doiguchi

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jerry did a great job. terrific people skills walking you through everything he needed to do. would absolutely use him again

Jean Anderson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Brandon Brooks inspect the garage door opener and pointed out all the worn out parts. He suggested I install a new one. I was not surprised since the opener was at least 35 years old. He had one on the truck which he installed. He worked quickly and thoroughly. I love all the new features which Brandon explained to me.

Paul Petersen

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

This is an outstanding company! We have been a customer of Precision Door for almost 20 years, Startring with a door/opener purchase in 2000, and followed by a purchase of a replacement door/opener in 2015. We have used them for all required service calls as well. Our most recent service was excellent as always. Perfect scheduling. James W. our service technician was very professional who arrived on time, and performed the repair in the estimated time with the highest quality. They have my highest recommendation.

Dale Kuersten

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technicians Mario & Erik called in advance of arrival and arrived when promised. Both were very professional and courteous making good recommendations after examining my 20 year old overhead door. They made the repairs and serviced all other moving parts. I was pleased with their work and courtesy. My only negative is the pricing of the parts needing replacement: (2) seven foot torsion cables $286 and (2) cable drums $196.56. This did include labor to install but still seemed somewhat expensive.

Jake Brown

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We had our garage door repaired by Precision. The technician gave a a courtesy call 20 minutes before arriving and was prompt. Philip was knowledgeable, communicative and very thorough and efficient. The whole experience was pleasant and completely to our satisfaction. Would definitely recommend Precision for garage door repairs.

Jean Wilcox

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I chose Precision because most of my neighbors have had new garage doors installed by you. Also, you repaired my old garage door 4 or 5 years ago. Your installer was superb, he did a great job in a very short time, I'm very pleased with my new garage door. Thank you. Jean Wilcox

Katheryn Schmidt

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I called Precision because I couldn't open my garage door, and Gabriel came out within 90 minutes. He gave me a clear estimate of the work and the price and then he replaced the broken spring. He explained all his work to me and did a wonderful job! And he was friendly and nice as well. Definitely 5 stars for Gabriel and Precision.

David Yee

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

James W. was the service technician who responded to my call for replacement of a broken spring. He was professional, took the time to inspect my garage door, and provided me with an overview of existing and potential problems Although I did not have him replace all of the components he identified that might need replacing at some future time there was NO pressure to have the suggested work done at this time. The replacement of door springs and cables was done quickly and efficiently in just over an hour. Overall, I am very pleased with James and his efficient and timely service.

Bruce Guptill

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision door is a excellent company to have your garage door done. Mario the technician did a fantastic job on the installation. He was very professional and new what he was doing. All the trades should have a technician like Mario and that is why I give Precision door a solid 5 star rating.

Pat Osborne

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision Garage Door Service receives a 5+ rating. They are prompt, courteous, provide excellent service and fair pricing. I highly recommend them. Pat Osborne

Dave

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jerry showed up on time and diagnosed why our garage door wouldn’t open. There were 3 problems with how our door had been installed. He then fixed them quickly and we were up and running. He also educated me on how to better maintain the doors — I learned a lot — and as an extra bonus he pointed out a mistake in how our fence was installed (totally unrelated to the garage door) that I could fix. He really went above and beyond!

Jean Wilcox

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision's technician did an excellent job at very short notice. I would certainly have them again and so would the members of my neighborhood who recommended Precision to me.

Taliver Heath

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The Pros: Answered the phone at 5am when I called. Very courteous on the phone, detailed, and immediately gave an acceptable window (10am-2pm). The Cons: Didn't call ahead of time despite telling me he would (minor). Coming near the end of the window (minor). Then the work was "You have to get all these things new", which included two springs, a roller, and two drums. The full cost was $1125 with installation. I then checked and found a new door, fully installed, from another company would be closr to $1300, and it would include an actual new door, springs, motor, and everything else. We ended up paying because our car was trapped in the garage before the guy arrived, and we didn't feel comfortable saying "No" after he started working. So, while prompt, if you can avoid calling them, you should.

Pat Gazzera

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jerry Parker was my service man. He did an excellent job and was wonderful in explaining what needed to be done. If I need additional help in the future, I would like to have him be the one to come back to my house. I give your company a five star review.

Han Chen

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jerry Parker is very professional. He is quick and knows what is doing.

David B. Karpf, MD

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We've had great service from James W and Precision Overhead Garage Door in the past, so when our garage door didn't work the evening of Thanksgiving we knew who to call. James and Mario were able to come early this afternoon, and pretty quickly ascertained that old Genie had breathed its last gasp (he reset the motherboard by unplugging the power for 20 seconds, and the motor started, but was struggling to lift the door). Amazing it lasted as long as it had...Within about an hour we had a new, modern LiftMaster with new rails, new safety lights, digital programmable keypad, back-up battery (CA requirement as of the 1st of the year), and LED lights. Amazingly quiet operation! James and Mario left the garage as neat as they had found it (no cars, just my motorcycle and a ton of boxes they had to remove and replace). Definitely, Precision is the company to call for all your garage door needs!

Mitsuko Tsuchiya

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

They sent the technician that day and I was grateful. And they did the good service but as I did not have time to compare service fees I was panicking for the price I paid for this unexpected situation. I was impressed with the owner Pat who has listened to my concern and took a look at my invoice and gave me a discount. More than the discount I was so grateful to be heard. I just saw this email and I can tell that they are conscientious. Ty!