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about Precision Garage Door
Precision Garage Door of San Josehas received 18 reviews, averaging 3.00 Stars:
San Jose, CA
Product:
San Jose, CA
I appreciate the quick response that Precision provided to address the issue with my garage door. Two questions: 1) The service charge of $69.95, though was discounted by 50%, for just calling for service and set up an appointment, is to me an extra or unnecessary charge. I call MD's office to make an appointment to see the doctor, the receptionist will gather my info and set the appointment time, was there a charge for making that phone call? 2) One of my garage door sensor mounting rack was broken by an accident. I expected a replacement of the rack and check/align the circuit/sensor to solve the problem (It is not found under below "Purchase a New Product?). Instead the technician simply cut off the existing sensors/wires and replaced with a pair of new sensors, mounted, wired and aligned to function. The parts was an unexpected charge of $181.82, Should this be communicated clearly to the customer prior to the work starts to avoid a feeling of being overcharged or even ripped off? So if I'd recommend Precision to others, I will warn them to be alert the cost could be high no matter how small the issue is.
- Eric Chen
Campbell, CA
Be prepared to pay at least $1,700 for repair (my garage door had a broken spring). The repairman did a efficient job of repairing my garage door. He did something to let me raise the door in case of a power failure, but he didn't tell me what it was, and now I am unable to raise the door by myself. I assume he did this to require me to call for repair in case of a power failure. Not cool!
- Norman Jung
Product:
Palo Alto, CA
The visit was not helpful. He wasn’t even here 10 minutes for an opinion of what he could do or not do. So I had to pay the full service charge since he didn’t do a thing. I couldn’t get the 50% off I was hoping for. I won’t call you guys again. The bottom of the garage door in the center needs to be cut off a little or the cement in the middle of the garage floor needs to be grilled down. Not something your company can do.
- Jane Torres
San Jose, CA
no comment
- William Sullivan
Hi Mr. Sullivan, Thank you for providing your rating. We like to have happy customers and leave them with a 5 star experience. Please feel free to reach out if you like to discuss and see if there is anything we can do to improve on your customer experience. 510-785-9195. My name is Freddy. Thank you for choosing Precision Garage Door Freddy Cespedes General Manager 510-785-9195
Product:
Service Technician Team: Antonio Mendoza
San Jose, CA
Philip the technician did a great job programming my multiple remote garage door openers and doing routine maintenance with the garage door itself, which has always operated well since Precision stalled it six years ago. My less than 5 star review relates to the very excessive charge to replace 12 green rollers, which I am not even sure was actually needed. The invoice said that the 12 four inch rollers cost $374.16 ($37.41 each) plus tax. When I looked up the actual cost of them at Amazon, the prices quoted were less than $25 ($2.59 each) for ten nylon rollers, or less than $41 ($4 each). The ones at Home Depot were similarly priced at about $2 to $4 each. Precision seems to be charging about ten times what these rollers cost elsewhere My advice would be to get the excellent techs from Precision to do the installation, but to first order the exact same materials needed from other places, for them to use.
- Fred Prochaska
Palo Alto, CA
The technician arrived early morning, was very enthusiastic and quickly installed the new door hardware. The main problem is the technician did not know how to adjust the hardware so the door could be opened by one person. The spring pressure was not enough to mostly help open the door. I finally had to show/convince him to increase the tension on the springs to allow one to open the door. This a very large door and not probably typical to what the technician normally runs into.
- Dirf Madden
Saratoga, CA
Had the same guy for 3 appointments. His knowledge was average. His attitude was dismissive and condescending. He had no idea how to work MyQ which is a selling point to the garage motor I bought. He literally said "you're on your own" and wouldn't answer a single question. Next time I will go with a different company.
- Iris Chao
Service Provided:
Product:
Service Technician Team: Paul Brinkman
Sunnyvale, CA
I had a new garage door installed. The installer left without realizing he broke one side of the sensor lights. I called the office and asked for him to come back and fix it. He never came. I called a second time and the person on the phone told me to just go buy a sensor myself on Amazon. The garage door is nice. But the customer service is greatly lacking.
- Robert Kummerehl
Service Provided:
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Door Installation Team : Gabriel Van Blake
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Awaiting your finalized estimates for replacement of mechanics and motor for existing door, v.s. an entirely new door unit.
- Eddie Guarino
Sunnyvale, CA
The technician was on time and very courteous. The costs seem very excessive and why did I have to pay a service charge? I agreed for him to perform the work, he did give me a senior discount and a 50% discount on the service charge but why am I having to pay a service charge when I have agreed to a very expensive repair. Good work but way too expensive.
- Sunnyvale resident
Santa Clara, CA
Good service but unreasonable price, especially for cables. They take 15 minutes to install and cost me $386. Parts maybe cost $12 each. Not happy with that. After my repair I checked average prices and my bill was right at the very top. I learned my lesson. Shop around.
- John Teichman
Product:
Santa Cruz, CA
Technician was supposed to arrive between 8-12. He called at 12:30 saying that he would arrive at 1. Once it was determined that our garage door opener needed replacement, the installer sold us the most expensive opener without offering any options. It would have been better if he had been on time and provided an option of openers instead of immediately jumping to the most expensive. I would not recommend this company to friends/family. Installation was done competently.
- Peter Mueller-wille
Product:
San Jose, CA
Generally a good choice. They are able to get hard to find motors with the latest features, and accessories. Routine installs or upgrades go smoothly. Complex or non-standard installation of less common parts (e.g. automatic locks), may be refused by some techs. That isn’t a problem if you are able to install the pieces yourself, but picky mechanically challenged customers may not be happy.
- Darren
Product:
Redwood City, CA
Precision Garage Door gave us good service at a fair price. Would call them again if I ever had a problem with my door.
- Mark Thomas
Product:
San Jose, CA
Expensive. The repairman was on time and finished quickly, but my wallet hurts. I doubt that I'll use this service again.
- David Martin
San Jose, CA
Mike was a nice/efficient technician in fixing my garage door. Have used Precision before and will call you next time. The woman on the phone was not rude , but she was a little short like she was in a rush, so only 3 stars this time. But will call you next time. Thanks Mike!
- Debi Hirshlag
Product:
Menlo Park, CA
Waited a little too long after our scheduled appointment time. The work was fine but a call would be nice if you are late.
- Laura Marr
We are sorry we were delayed. Sometimes things fall through the cracks. We make every effort to be on time. Sorry we were late but I am happy we were able your repair your garage door.
Product:
(408) 571-6699
(408) 571-6699(650) 815-7096
(650) 815-7096(650) 480-6099
(650) 480-6099(831) 824-4900
(831) 824-4900(408) 430-1400
(408) 430-1400Office: (408) 533-1120
2007 W Hedding Street
Suite 203
San Jose, CA 95128
Licenses
Contractor License#993539
If you are looking for service in the San Francisco area, please visit:
precisiondoorsanfrancisco.com/
If you are looking for service in the East Bay area, please visit:
precisiondooreastbay.com/
The main purpose was to sell me on a new door when all I needed was to replace a spring. I warn others to ignore the sale pitch and focus only on what your needs are to fix the door.
- Dennis Lunder