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Alex Kogan

Alex Kogan
Service Technician Team
Reviews: 32
Average: 4.84 stars
Alex Kogan has received 32 reviews, averaging 4.84 Stars:
1 2 3 4 5

Alex Kogan's Bio:

Hi, my Name is Alex K. Originally from Belorus, Minsk. I Grew up in the San Francisco Bay Area and have lived here for over 31 years. I love Hiking, Mountain Biking, and exploring new trails and adventures California that has to offer. Customer Satisfaction is my number one priority. My goal is to make sure that before I leave your home your garage door will be operating smoothly for years to come. That way you can share with others what an excellent experience you have had with me and Precision Garage Door Service. Hope to meet you soon. Alex Kogan

Review:

Technician did an excellent job and took his time to explain all that he did. He represented Precision Door perfectly. He was kind, efficient and knowledgeable!

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Service Provided:
Garage Door Repair

Review:

I had an awesome experience with Precision Door. Within one day of calling them, both of my garage doors were serviced and operating like new!

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Service Provided:
Garage Door Repair

Product:
Rollers

Review:

This business is run the way a business should be. Easy to schedule, had to reschedule - no problem - the technician called when he was on his way, was there on time, did the repair quickly and at a very reasonable price. We have rentals and from time to time we do have garage door issues - we will be calling Precision again when needed. And will be recommending them. This experience could not have been better. Exceeded expectations.

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Service Provided:
Garage Door Repair

Review:

Alex was great. He was on time diagnoses the problem and repaired in no time. He also was able to give me some advise about my garage door. I appreciated the honesty. Job well done, Alex!

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Service Provided:
Garage Door Repair

Product:
Rollers

Review:

We have used Precison for 10 years and they have serviced our door a few times. They do a great job.

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Service Provided:
Install Garage Doors

Review:

Alex Kogan was very professional. Spotted problem immediately' corrected it in no time. A good man to have on your team.

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Service Provided:
Garage Door Opener Repair

Review:

Called for new openers and minor maintenance on a garage door at a new property. Received a kind human voice over the phone taking necessary information and a time slot for service the following morning. The technician arrived on time and called prior to arrival as promised. He was professional and thoroughly explained everything. He did the work quickly and efficiently and left no mess. Highly recommend.

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Service Provided:
Garage Door Opener Install

Product:
Opener

Review:

Alex was a great help to get our garage door up and running in a complicated installation. He was very tenacious and committed to the quality of our garage door installation.

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Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

First, I was assigned to the technician James. I was told he would be to my residence between 4 pm to 6 pm. However, he would call 20 to 30 minutes before to announce his arrival. At 10 minutes to 6 I had not heard from James. I called the office and they called and texted James for location and ETA. I was told I should hear from him soon. Another hour passed so I called the office again. Once again I informed the staff NO contact from James. They again reached out to James who allegedly texted back stating he would arrive in 15 minutes. Ten minutes later I get a call from Alex, another technician stating he would be here within 25 minutes. He tried to diagnose the problem over the phone but wasn't able. Upon his arrival, Alex was able to determine the cause and correct the problem. Whether the sensors wore out or damaged from a power surge, our power was out for about 2 hours, is suspect. Regardless, Alex was professional and knowledgeable. He actually saved the company from a less than favorable review which I was prepared to write. The company needs to have the call center be upfront and not tell clients they spoke to the tech., when in fact is was more likely they were making other arrangements. I could accept that rather than be told they communicated with James and I subsequently receive a call from Alex. Let Alex know his service saved the company from receiving a less than favorable rating. It went from what I was prepared to give, a two, to a four. I could not give a 5 due to the earlier problem with James.

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Service Provided:
Garage Door Opener Repair

Product:
Opener

Review:

Great service.

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Service Provided:
Garage Door Repair

Product:
Springs

Review:

Alex was very professional and explained what needed to be done for my garage door to be aligned properly. His service was prompt and efficient. Will definitely go with them again for any service or parts for my garage door. Thank you for your service!

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Service Provided:
Garage Door Repair

Product:
Cables

Review:

Very professional and thorough service, our tech was scheduled to arrive in the afternoon, same day. We received a call notifying that he may be able to arrive a little early. Received another call shortly after saying it'll be a little bit later due to being rerouted, many techs won't even bother to notify you they'll just show up late. Arrived on site, gave an opinion on what was required to complete the job as expected, discussed additional options to improve the performance of the system. Not a quick and easy job due to the the door being installed poorly by the prior techs, but it was dialed in and running smooth before you knew it on a Sunday afternoon. Thx

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Service Provided:
Garage Door Repair

Product:
Springs

Review:

Excellent service, responsive and knowledgeable. Thanks for fixing our issues with a fabulous new garage door opener...no more, no less!

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Service Provided:
Garage Door Opener Install

Product:
Belt Drive Garage Door Opener

Review:

Excellent service and your installer explained everything very thoroughly. Thanks!

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Service Provided:
Garage Door Repair

Review:

They arrived door within an hour. They had to replace the motor and gave two extra remotes. They also lubricated the door. This only took 2.5 hours.

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Service Provided:
Garage Door Repair

Review:

Awful service. You're a price gouging company.

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Service Provided:
Broken Garage Door Spring Repair

Review:

Service was quick, very helpful, and easy to understand. I really liked my experience with Precision and would recommend them to anyone! Thanks!

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Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

We were in a bind and Adam from Precision came out and did a great job getting our garage door back in working order. The overall experience was great from Brigette taking our call to Adam showing up and working through issues very professionally. He was up front about the cost and what needed to be done. I am very grateful for the effort.

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Service Provided:
Garage Door Repair

Review:

Very professional and great quality of work, I have used them for many years and i am extremely happy with them, definitely recommend them, call them when you have any problem with your Garage Door

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Service Provided:
Garage Door Repair

Product:
Cables

Review:

We had The service rep Alex K out to our home location not only was he on time and super polite. He was incredibly helpful. He made sure I knew everything that was happening and what work he was doing. He didn’t put pressure on us to buy more or spend more but he made recommendations and he made sure to tell us that precision door is happy to help and we can call them any time. He was a gentleman and very kind. He walked through everything one more time to make sure everything was okay. He even swept up the garage area where he had been working. He also made sure to not touch anything that wasn’t involved with with his work to keep us safe!! Thank you because of Alex you guys have a new return client!!

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Service Provided:
Garage Door Repair

Product:
Springs

Review:

Alex was great! My door was out of commission right in the middle of the corona virus. Alex arrived with his mask on, explained what needed to be done, gave me an estimate and started in. He was very efficient and had the job done in no time. I am a happy customer!

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Service Provided:
Garage Door Repair

Review:

Representative Alex repaired the springs on my garage door today 3/26/20. He was very professional and did an excellent job. I would recommend using this company. I received great service especially during the coronavirus pandemic.

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Service Provided:
Broken Garage Door Spring Repair

Review:

Garage door spring gave out on Saturday evening, my car was trapped. One call to Precision Sunday morning, Alex comes on time Sunday afternoon as promised. My garage door is fixed Sunday, working great, and my garage is clean like no one was ever there. Alex of Precision is my garage door hero!

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Service Provided:
Broken Garage Door Spring Repair

Product:
Garage Door Opener

Review:

Alex is super great. really appreciate his help during such a late night. and he did an excellent technical job.

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Service Provided:
Garage Door Repair

Product:
Springs

Review:

I needed same day response; this was primary selection criteria. Also, being Diamond certified weighed heavily in my selection. Also, the service tech (Alex)did admirable work in a difficult repair situation. He remained calm and focused in light of unexpected problems.

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Service Provided:
Broken Garage Door Spring Repair

Review:

We called your company at 10:30 pm on Saturday night because our garage door was broken...didn't know what was wrong. Tim answered your phone and said Alex could be there on Sunday morning between 8 am and 12 pm. Alex arrived at 8:40 am and was here until about 1 pm. He fixed the broken spring, replaced the rail, put new bearings in, and also replaced the sensors. He was extremely professional, explained everything to us, and completed the job in an efficient manner. He is definitely a 5 star guy. Thanks, Alex.

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Service Provided:
Garage Door Repair

Review:

We had a very difficult garage door to fix and he did it with great determination and many hours of labor until all the parts were installed. He did it cheerfully and without dinner.

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Service Provided:
Install Garage Doors

Review:

Alex was very professional and did a great job. He not only fixed my garage door issue, but also explained in details about the root cause, the fixes, and how to maintain it in the future.

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Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

We called Precision about a problem with our garage door not closing at 3:30pm and they had someone at our house before 5pm the same day. Alex Kogan our technician was very responsible and professional in his assessment of the problem with our garage door. He took the time to explain to me what went wrong with the door and he was very careful to replace the springs (the problem with the door) with ones that would be appropriate for our heavy garage door. After the repair, Alex also made sure I understood what I need to do for maintenance on the door going forward to avoid the problem in the future. Great to have someone who cares so much about quality and a good customer experience. Thanks!!

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Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Alex came out same day, worked til 11pm to repair my door which would not open. Appreciate even though a late start in the evening, he still came and completed the job. thanks

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Service Provided:
Garage Door Repair

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Angi's List Super Service Award 2021
Precision Door Service of Bay Area, Garage Doors & Openers, Fremont, CA
Diamond Certified
Home Advisor
Military Discounts
Senior Discounts
Teacher Discounts
San Jose Area

(408) 571-6699

(408) 571-6699
Palo Alto Area

(650) 815-7096

(650) 815-7096
Redwood City Area

(650) 480-6099

(650) 480-6099
Santa Cruz County

(831) 824-4900

(831) 824-4900
Gilroy/Morgan Hill Area

(408) 430-1400

(408) 430-1400
Precision Garage Door of San Jose
Office: (408) 533-1120
2007 W Hedding Street
Suite 203

San Jose, CA 95128

Licenses

Contractor License
#993539

If you are looking for service in the San Francisco area, please visit:

precisiondoorsanfrancisco.com/

If you are looking for service in the East Bay area, please visit:

precisiondooreastbay.com/